ComplaintsforCamargo Cadillac, Inc.

• Initial Complaint

  09/18/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  On 7/19/24 they cashed a insurance check for $5,648.51 I decided not to get the work completed by them so they sent me a invoice for 1617.00 which I’m owed 4031.51 sent back to the insurance company it has been since 8/30/24 since the invoice was made today is 9/18/24 and I call to ask them what’s the address they have that they suppose to send the money back to and A***** d*** in the body shop says they don’t have no information or can’t get the information that I need so I can find where the check is after it’s been almost 3 weeks just doesn’t make sense to me I just need answers I’m owed money from the insurance company and they can’t giving me the money to fix my car unless they receive payment from this body shop and it’s been since 8/30/24

  Business response

  09/24/2024

  *******, Sorry for the delay. The check was printed this morning, and it will go out in the mail tomorrow to your insurance company. The address it is going to is **** ****** ********* **** ****** ******* ** *** **** **** ***** *****. The check amount is $4031.51, and check number is ******.

• Initial Complaint

  05/01/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Camargo received my car from the regional Tire Discounters on 24 April 2023. They say they did not do a formal walk around of the vehicle. And that they don’t note damage to a vehicle brought in for service, because they believe the owner knows what damage the car has. They had my car for three days and during that time I called a number of times in my efforts of trying to ascertain what was wrong with the car and when/if I was getting it back. I mentioned to the service department rep, ******, that was overseeing the issue that my car had been moved four different times by means of, supposedly, a flatbed truck. I asked he to, please, check it out and make sure that it was okay because a friend had mentioned that there could be damage to the drivetrain with that having been done. When I finally got the call that it was fixed, I was told, that it was a chip/software issue and they had fixed it under the warranty and that Tire Discounters was not at fault. I immediately went to the dealership to get the car. It was being washed so when I got it I was happy, I had been without it for a week. I started to pull out, then realized I had not been given any paperwork. I then asked the service representative if I could get my copy of the paperwork. He stated that he had to get it signed and that he would definitely mail it to me. I said okay, thanks and left. A few days later, I noticed damage to the car and remembered that I had not received my copies of the paperwork. This time I was told by the same representative that Tire Discounters had done something wrong and that the dealership was working to get them to pay for the work they had done, and that is why he had not sent me the paperwork. I told him that I wanted him to look at something on the car and took it over to them to see. The service rep. told me that I should have the body shop look at it and called them over. The body shop referred me out to an outside paintless dent company. They refuse to rectify the issue.

  Business response

  05/05/2023

  Mr. **********, I do not know when your fender was damaged or who damaged it, but I do know with 100% certainty that said damage was present when we received it. If it makes you happy. I would be willing to split the bill with you on the paintless dent repair option.

• Initial Complaint

  11/04/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On approximately 9/3/2022 I took my Cadillac *** into Camargo Cadillac of Montgomery, Ohio where it was serviced for a check engine light being turned on at all times. Upon inspection, the technician found there was an oil leak from the front timing cover and valve cover gasket. This was repaired. About a month later, the car broke down in Louisville, KY. The car was towed to ******** Cadillac where I was told the timing belt had broken and caused damage to the whole engine requiring a new engine be installed. The quoted price for this new engine is $14k. I called Camargo as well to report this issue as well as ask for the District Service Manager. The staff was unwilling to provide the requested information. The service manager also reported they did not have anything to do with the timing belt breaking. At this time, I called the customer service line at *** to request assistance with paying for this repair as well as report the wrong doing here as the timing belt breaking and the oil leak are related. Customer service called the Louisville location and they came to the conclusion they would only pay a fraction of the repair. I requested this be reviewed at a higher level as I was not happy with the outcome. I was told by customer service that my claim was escalated to "manager review" on 10/19. No outcome from this review was reported to me and no phone call I have made in the following weeks has been returned at this time. When I call I am consistently told by a representative that no one is available to take my call and discuss my claim. At this time, I would like for *** to pay for the repairs in full as the timing belt broke at 100K and they do not recommend checking the belt until 150K per their maintenance schedule for a Cadillac ***.

  Business response

  11/04/2022

  *******,
  It is unfortunate what has happened with your vehicle and I have empathy for your situation. As I stated on the phone, the repair that we made was the resealing of the valve cover and timing cover. There would be no reason for us to disturb the timing chain or any of it’s hardware during that repair and to this point, I have not seen or heard any evidence to support any wrong doing on Camargo’s behalf. As far as GM cost assistance, it sounds like the dealership that you are working with has went through the proper procedures and you have been granted some cost assistance. Unfortunately, I have no control over that due to the vehicle is not being serviced by Camargo. If you would like to have the vehicle towed to Camargo so that we can evaluate the situation and see if we can get you anymore cost assistance. We would be happy to assist you.

• Initial Complaint

  07/19/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  6/20/2022, My husband and I went to Camargo Cadillac to see a vehicle. We put $2000 down on vehicle until we could finance or bring money for purchase. Was unable to get the financing as expected. Advised sales rep of other options. Called on 6/25/22 to advise I would be bringing the balance for vehicle on Monday 6/27/22. Sales rep advised me he had 2 appointments that day and would be selling the car and it would not be there on 6/27/22. Camargo kept the $2000 deposit so I assumed I would have time to pay the balance. Camargo did not release the refund of my deposit until 06/28/22. Camargo Cadillac held my deposit until they had secured a deal with someone else. My husband and I ended up buying the car that was our second choice because of the shady way Camargo handled our deal. Second complaint with Camargo Cadillac: My husband purchased a service contract but changed his mind. He went to Camargo and signed paperwork to cancel. He received a check for $3393 but was due $3657.65 since according to Darren and our contract the $3393 is taxed. I have called and left messages twice to get this issue resolved but has had no response. Camargo has cheated us out of our first choice car and taxes not being refunded. Why did Camargo hold my $2000 deposit until after they secured a sale and not allow me to purchase the car on 6/27/22 I paid a deposit on? Why is Camargo trying to keep the taxes paid on the Service Contract?

  Business response

  07/22/2022

  Hi ******, I am the Service Director here at Camargo and I respond to any BBB concerns that come through. I have spoken with management in sales, and I am going to relay the events as they see it. Any other questions you may have you should contact Jevon P***** General Sales Manager at ###-###-####.
  

  First concern: Customer came in and agreed to purchase the vehicle. Customer signed paperwork, put down a $2000 deposit and was to bring back the remaining money due when picking up vehicle. Customer attempted to obtain financing instead of paying cash and was unsuccessful. Camargo refunded customer’s deposit.
  

  Second concern: Customer inquired about and purchased a warranty when signing paperwork for vehicle. Customer called in the week of the 20th to cancel warranty. Customer was advised to stop in to sign cancellation forms before the end of the month. Customer did not return until the 2nd of July after sales tax had been paid. Taxes are paid to the state.

  Sincerely,

  Kevin S******

  Customer response

  07/25/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  Regards,
  
  ******/******* ********

  I do NOT accept the reason for not returning the tax paid on a product that was refunded. I want what I paid for the product tax included because that amount was paid for a product that was returned. This situation is no different from returning an item to a store for a refund. What was paid is what is refunded. Who do I have to contact to make Camargo accountable. State can not get free money. It is Camargo’s responsibility to get the tax issue resolved with the state. I AM DUE/OWED $264.65 FROM CAMARGO AND I WANT MY MONEY. Thank you
  

  Business response

  07/25/2022

  Jevon P***** ###-###-####

  Business response

  07/25/2022

  The Question was asked in the last message. Who do I have to contact to make Camargo accountable? The person you need to speak with is our General Sales Manager Jevon P*****. You can contact him at ###-###-####.

• Initial Complaint

  03/21/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I orginally scheduled an appointment with Camargo Cadillac at 9880 Montgomery Road Cincinnati, Ohio 45242 on December 2021 @ 7:30 am for an Change engine oil, Filter and Rotating of tires. My original complaint for that day was for a Malfunction Indicator Lamp light came on. Everything was fine until Febraruary 16, 2022 for 8am becuase the Check engine light came in again on February 15, 2022 while i was driving home from work after 4:30pm on I-75 South. I called my husband and he told me to park the car and drive his car until the car has been completely diagnosed. I missed the appointment due to our work schedules. I still let my vehicle sit and rescheduled once again om March 7, 2022 my husband work schedule was difficult so we still allowed the vehicle to sit. My husband had some vacarion days so he decided to call ****** *** to pick uo the car and have towed into Camargo Cadillac on March 17, 2022 from our home address at 2:30pm . My husband stated to the Service Department representative he was going to have the car towed to the shop to be looked. My husband called on March 19, 2022 at 11:50am to check the status of the car. He was then told by Camargo Service Department Repersentative that they never received the car. So my husband called ****** *** customer service to see where the car was dropped off. The representative contacted the driver whom stated he can assure us the car was droppped off. I called back to Camargo and spoke with a gentleman at 12:03pm whom stated they were about to close but assured me he would check the lot to see if the car was ever dropped off. On March 19, 2022 I received an incoming call stating the vehicle was found at Camargo at 1:13pm and they would begin diagnosing the car on Monday, March 21, 2022, I was told Monday is was the battery and nothing else was wrong with the car and they test drove the car. I picked up my at approximately 4:57pm and drive the car on to a restuarant then hopped on the hghwy and my car overheated.

  Business response

  03/25/2022

  Sorry for the inconvenience. Glad we could work it out. If you need anything else, do not hesitate to call. 

  Kevin S.

  Service Director 

  Camargo Cadillac

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