ComplaintsforCappel's Inc.
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/21/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I am a parent volunteer part of the ******** high school boosters and PTA. I had placed an order for a large quantity of balloons and they quoted me a price of $1.49 apiece for the balloons. I had our school treasure Isham me a check for that dollar amount that they quoted me and when I went up to pay they said their employees did it wrong and didn't know that wasn't the correct price. They then refused to honor that price. Then I conceited and said let's just do easier balloons, so it would be easier on their end. At which point the employee, Cathy tore up my order in front of me and told me to take my business elsewhere that they would not be serving ******** high school. I cannot wrap my head around what just happened in that situation?Customer response
02/22/2024
The owner reached out to the consumer and honored the price of the balloons. Additionally, the owner apologized for the behavior of the employee. The consumer considers the matter resolved.
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Contact Information
920 Elm St
Cincinnati, OH 45202-1017
Business hours
Today,9:00 AM - 5:30 PM
| MMonday | 9:00 AM - 5:30 PM |
|---|---|
| TTuesday | 9:00 AM - 5:30 PM |
| WWednesday | 9:00 AM - 5:30 PM |
| ThThursday | 9:00 AM - 5:30 PM |
| FFriday | 9:00 AM - 5:30 PM |
| SaSaturday | 9:00 AM - 5:30 PM |
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.