Customer ReviewsforPaycor, Inc.

Multiple promises were made to get us to sign the contract for 2024. The PTO policy was incorrectly set up. We were promised our employee handbook would be reviewed to find out, after many emails, HR will only allow us to create a handbook, not review one previously created. Training is horrible with vast amounts of documentation to work through rather than personal training or demos. Support is hit or miss with getting someone after 14 call options to find a person with knowledge about how to handle the question. We needed a hand check for an employee rather than direct deposit. I wanted to print the check. "no problem". Then I get notice *** is sending the check by mail. They used an address from 10 years ago rather than the company address as shown in Paycor. The hand check was voided. Another was to be created. NEVER received either one. I finally hand wrote the check. I have no faith that the check will be recorded correctly. I received improper direction on how to set up expense checks for general ledger sync. Took multiple calls to find someone who really knew how to do it. Client ID #****** if someone with Paycor wants to see all the cases. Don't buy this product!!!!

Thanks for your feedback. We have escalated your account to a critical response consultant who will be reaching out to you shortly to address these issues directly.

They sign you up then just abandon you. Reports are hard to pull. Not a very friendly software.

Thank you for sharing your experience with us. We apologize for any inconvenience you may have encountered. We would like to address your concerns regarding our response to your request. Upon reviewing our records, we can confirm that we responded to your request on 9/25. However, it seems that we did not receive a response from you. In an effort to assist you further, we followed up on 10/2. Please respond to our email so that we can better understand your specific needs and provide you with the necessary assistance. Our team is dedicated to ensuring customer satisfaction, and we are here to help. Thank you for bringing this to our attention, and we look forward to hearing from you soon.

I have had issues this with service since I started this program earlier in the year. ********************* this service is now being handled 6 months later. My first request on how to make this happen was on July 24th to my sales *** after several comments on how this system is not very user friendly. I have been paying for services for several months and still being charged since my first inquiry into cancelation to my *** ********

It’s been 4 months I have submitted requests after requests to refund charges for services never requested other than payroll. No refund and now its been 3 weeks trying to cancel my service & no result. I'm so frustrated at the zero accountability to close my account after varies written requests over last 3 weeks. I will never recommend Paycor; they are horrible for small businesses.

Thank you for bringing your concerns to our attention. We apologize for any miscommunication regarding the closure of your account. Upon reviewing your account, we can confirm that it has already been closed ****** ensure a resolution to your concerns, we have escalated your case to our Critical Response Team. They will be reaching out to you shortly to verify the closure of your account and address any additional questions or issues you may have.We understand your frustration and apologize for any inconvenience caused. We value your feedback and will use it to improve our services for all our clients.Thank you for your patience and understanding.

Worst business decision I've ever made. Paycor does not care about you. They sweet-talk you into a deal that's not appropriate and fail to mention critical information that hurts you in the end. They are ESPECIALLY dangerous to nonprofits.I run a small tutoring business and nonprofit. Through our business, we tutor kids to help them boost their academic skills, find confidence, and become better people through education. We donate our net profits to our nonprofit tutoring organization so we can do the same thing for ALL kids, regardless of income level. When I started looking into Paycor, they were attentive, present, and interested in my needs. The sales guy talked to me for an hour on ****, got to know my needs, and made recommendations. But my organizations were way too small for Paycor's package, and he knew that. He sold me on Paycor by offering the first year at 50%while failing to mention that it was a 2-year contract. If I walked away after the first year, they would charge back the rest of the 50%. Over $1,000 taken away from my business for no reason, and over $1,000 taken away from students in need.But the icing on the cake was their customer service when I tried to leave. I called several times and got a nice guy in ***** who was just trying to do his job but would then punt me to this ********* entity called "The Offboarding Team": a faceless, nameless body that barely reviewed my case and refused to engage with me as a human. I emailed several representatives, none of whom responded. I downloaded all of these correspondences purely for their comedic value and will review these as I age along with my wedding photos and favorite ********** short, Paycor is a bad boyfriend: they love-bomb you and leave you. Paycor is a parasite: they will take everything they can without regard for how it affects other people. But at the end of the day, the most brutally accurate thing I can say about Paycor is this:Paycor and **** ***** DESERVE each other.

We understand your frustration and disappointment with your experience with Paycor. We apologize for any inconvenience caused and appreciate you bringing this matter to our attention. Upon reviewing your account, it appears that the charges you mentioned were assessed in accordance with the Customer Service Agreement (CSA) that you signed. Early termination or promotional chargedback fees are standard procedures when a customer leaves during their promotional period or after implementation work has begun. These charges are considered valid and subject to collection. We apologize if there was any miscommunication regarding the terms of your contract. We strive to provide clear and transparent information to our customers, and we regret that this was not the case in your situation. Regarding your experience with our customer service, we apologize for any frustration caused. We aim to provide exceptional support to all our customers, and we regret that we fell short of your expectations. Your feedback will be shared with the relevant teams to ensure we improve our service moving forward. If you have any further concerns or questions, please feel free to reach out to our customer service team. We value your feedback and appreciate the opportunity to address your concerns.

Hi, You state that "the charges [I] mentioned were assessed in accordance with the Customer Service Agreement (CSA) that [I] signed." I do not dispute this; you got me. You got me with your infinitesimally fine print, none of which the sales guy mentioned during our multiple calls. You got me. You won. I got got. But I don't have to respect the way you do business; I'm under no obligation to respect the fact that Paycor survives on getting people—good people. So, enjoy the money you took from me and my nonprofit, and consider using it to feed people. Or perhaps you could buy kids school supplies. Or perhaps you might use it to pay that guy in India more—he was the only decent person I talked to. In fact, he was the only person I talked to at all, once Paycor had gotten me. Sincerely, ****

I have been disappointed with their company since I enrolled in Sept of 2023 (it has now been a full year). I did a very thorough demo and every time I asked for specifics on reports and data I was told it would be available in a non-dummy data environment, their demo didn't have enough depth. This has yet to be true. Their reports are mainly in PDF which are not easily convertible to excel to extrapolate the data that I need and they claimed would be easily available. It is not easy to format additional reports that you want. You have to jump through 3-4 hoops in order to get to a CSR for the area you indicated by phone in the beginning and then validated 2 more times upon subsequent transfers. Billing is not correct and they don't adjust or fix it although they claim they will. Onboarding is terribly difficult and not streamlined or logical at all. The process from approving timecards, to reviewing as a manager, to actually running payroll is not logical and you have to click in completely different areas to get it accomplished. Should you need to make a change on a submitted payroll that will not be pulled/funded for another 4-5 days, you have to cancel and re-run the whole thing, a CSR has to actually cancel it- you can only make an online request but you better make sure you get confirmation on the cancellation or they will run the payroll twice. When this does occur, they cannot guarantee that Direct Deposit funds can be withdrawn- again even when the payroll has yet to be pulled/funded. They have the ability for their software to be great, but their basic fundamentals, knowledgeable customer service ***** assistance with their product and corrections on errors are incredibly and ridiculously absent. I have been trying to cancel since my second month of payroll and haven't been able to do it yet. I have been escalated and assured my information is being worked on- but no changes. I can't wait to change.

Thank you for sharing your feedback. We apologize for the issues you have experienced with Paycor. We take your concerns seriously and understand your frustration. A critical response consultant will be reaching out to you shortly to address your concerns and work towards a resolution.

Paycor software actually works quite well; however, their customer service is non-existent, their billing is not transparent, and the human side of things generally falls short. In multiple instances, they have failed to file taxes and submit payments on time, then when I receive a notice and try to contact them, I can not speak to anyone on the tax team "they are not a customer-facing team." The front-line CSRs tell me it is an 8-10 week turnaround to get any kind of response from the tax team. This is for a notice of delinquency that is their fault and their responsibility to pay! They also make mistakes on billing and refuse to correct them, simply ghosting me whenever I have asked questions. And definitely DO NOT use them if you run payroll twice a month. They can not understand that setup, and their system can not handle it.

We apologize for any inconvenience or frustration you may have experienced with our services. At Paycor, we strive to provide reliable software and excellent customer service. We understand that timely and accurate tax filing is crucial, and we apologize for any instances where we fell short of your expectations. We are continuously working to improve our processes and ensure that our customers receive prompt and effective support. We appreciate your feedback and will use it to address the issues you have raised. Thank you for bringing this to our attention.

WORST PAYROLL COMPANY!! You CAN'T get proper help to set up the account. You CAN'T get proper help to deal with onboarding or termination assistance. And even when you try to stop using their service entirely, they make up invoices with different numbers of employees EVERY WEEK, that you didn't even process through them, and charge you for it. This company gives you the run around to get you account closed and your money back. THIEVES!!!STAY AWAY!!!

Thank you for reaching out to us regarding your concerns. We apologize for any inconvenience you may have experienced during your time with Paycor. Upon reviewing your account, we found that we were notified to close your account(s) on 08/08/024. As per our Customer Service Agreement (CSA) and Terms and Conditions, Paycor requires a minimum of 30 days notice prior to the last processing date. Since the termination process was not completed until after your last check date, the charges incurred would be considered valid. We understand that setting up an account and receiving proper assistance during onboarding and termination can be crucial for a smooth experience. We apologize if you felt that our support did not meet your expectations in these areas. We continuously strive to improve our services and appreciate your feedback.

I agree with the same reviews that ***** * *** ******* ******** put. I wish there were negative ratings, and I would have given that to them. They billed incorrectly for so many invoices. When it was brought to their attention, they said they would check and get back, and nothing had happened. They charged closure fees which is unheard of, and also disabled all access without any notification. To re-enable access, we had to pay again. After paying, the platform does not allow me to run reports, etc. Compared to ***** and other platforms, this is the most horrible application and service I have ever dealt with. We moved away from ***** to transfer to Paycor but ***** still has maintained our access as they know that the employers will need access to information for so many regulatory requests. I will never recommend Paycor to anyone and either they improve big time or shut down. WORST SYSTEM and SERVICE EVER! I wish I had read these reviews before choosing them.

We apologize for the negative experience you had with our billing and access issues. We understand the frustration caused by incorrect billing, lack of response, closure fees, and disabled access without notification. We take your feedback seriously and are actively working to address these concerns. We have implemented measures to improve our billing accuracy and communication processes. We are also enhancing our platform to ensure smooth access and functionality for our users. We appreciate your feedback and hope you will give us another chance to provide you with a better experience.

I don't think I have ever had worse customer service. If you call you stay on hold forever. When you do finally get to speak with someone it feels like they have no idea what you are talking about and I have to explain their system to them. If you submit a case online it goes unanswered. If you use the chat they tell you to call or submit a case online. I had a very bad tax issue that Paycor caused a couple of years ago and couldn't get anyone to respond. I finally went on Linked in and found the highest ranking person I could and sent the a message. I cannot imagine a company of this size just ignoring all the bad reviews about their customer service but they sure haven't done anything to fix it! 1000% do not recommend!

We apologize for the negative experience you had with our customer service. We understand the frustration caused by long wait times and lack of knowledge from our representatives. We want to assure you that we have taken your feedback seriously and have made significant improvements. We have hired more staff and are continuously working on enhancing our training programs to ensure better support for our customers. We appreciate your patience and hope you will give us another chance to provide you with the service you deserve.