ComplaintsforExtreme Dog Fence
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/19/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I purchased a dog door made by this company in February 2020. The company says that there is a 5 year warranty on the dog door, except for the flap. The flap broke, so I tried to purchase a new flap from the company. However, they do not make the flap that fits this dog door anymore. They told me my only option was to purchase an entire new dog door. So now they expect me to spend another $200 on a dog door that was supposed to have a 5 year warranty, a year and a half after I bought it originally, all because they decided to stop making the flap (not included in the warranty). The 5- year warranty is a lie if they don't make the parts necessary to maintain the product anymore. The dog door is useless without the flap, as it is just a large gaping whole into my house. No other dog door flaps fit this dog door. This company should send a replacement for the entire new dog door that they told me I would have to buy.Business response
01/03/2022
Thank you for the feedback. We have contacted the customer on this issue and it has successfully been resolved. Although the door flaps are not covered under warranty, we have sent a new door at no cost since the replacement flaps for the old one are no longer available.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.