ComplaintsforPetals.com
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Complaint Details
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Initial Complaint
07/16/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
Ordered once, petals added me to their print catalog. Emailed in Dec 2023 to be removed. Still getting spam catalog physical mailBusiness response
07/25/2024
Good Day:
We are sorry you are still receiving catalogs. We have marked off your profile as a do not mail in Dec 2023.
However you may have a catalog with different information on it that what shows in our system
The best thing to do is email customer service with a copy or picture of the catalog so we can capture the exact information and get the mailings turned off.
Thank You & Have a Great Day
Pam
Petals Customer Service
**************************
###-###-####
Customer response
07/25/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.Customer has failed to offer assurance that they've used my address to remove me from their physical mailer, and have asked for me to provide information from one of their catalogs that I no longer have in hand. I expect them to be able to find and remove me from all of their subscriptions.
Regards,
******* *******
Initial Complaint
02/20/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I have repeatedly called several times for directions how to unsubscribe from the scrolling advertisement on my tablet. The scrolling ad is an obstruction to other information I may receive. The person I spoke to last directed me to customer service. After searching every page of site there is NO "Unsubscribe" on the site. Please find out how to unsubscribe from PETALS. Thank you.Business response
02/20/2024
Good Afternoon:
Thank you for contacting us today.
The e-mail has been removed from our list for any advertisements.
However you must use a browser that doesn't allow pop - ups or third party adds when scrolling or browsing.
We can't control your device and how your browser is set up. Try using an incognito setting.
Thank you and Have a nice Day.
Petals.com
Initial Complaint
05/25/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I have asked Petals customer service, on 3 previous occasions, over the last year, to remove me from their US mailing list. Petals does not ship many items to ****** (where I live) as I found out. I don’t wish to look at items that I can’t order. I just received another Petals catalog via The US postal service. I’ve been polite. Now I’m angry. This isn’t just an annoyance at this point. It’s harassment. Please ensure that they stop the mailings as I have requested. Thank you
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Customer Complaints Summary
3 total complaints in the last 3 years.
2 complaints closed in the last 12 months.