1 Customer Reviews
Review from Leighton J
1 star12/15/2022
Absolute FIASCO! Ordered pool cover in July, also ordered a pool closing. They set date for Oct 17 which was fine. I called on October 17 and was told cover had not been made yet but they would rush. After weeks of cleaning leaves out of pool they said pool cover was ready. Matt came out and the cover was the wrong size! Cover finally installed in middle of December, no apologies and Chris threatened to charge my **** without my authorization to get their money. On top of this they charge $110 service fee for driving to West Chester. The cover is not the color I ordered and they drilled more holes in my cement as they didn’t bother to come and measure. STAY AWAY!!
Cincinnati Pool & Patio Response
12/19/2022
Thanks for the feedback. Well.. You did agree to the color change when notified that the manufacturer was out of the original color. They did make it in the wrong size initially and we had it re-made within the best timeframe they could. We are after all, at the mercy of the factory manufacturing these things. As far as the holes being drilled, you were also informed that the new cover would NOT match the old anchors in the concrete and you agreed to have the cover made to whatever the new dimensions would be. Also, you were credited the $110 service call for closing the pool, not installing the cover, that was on a separate invoice. And yes, we did measure for the cover. We appreciate your business and are certainly sorry things did not work out to your liking. Please call back into the store to pay the remaining balance on your outstanding invoice and discuss this with me personally if you like. I'm happy to hear feedback from all my customers. *** **
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