ComplaintsforParadise Pool and Patio
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Complaint Details
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Initial Complaint
06/15/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Paradise Pool and patio was working on our pool rehab project and was on track to finish before the start of summer. They had to complete concrete repair, and then install foam and a new liner in our pool. In early April, they got the pool prepared for putting foam in it. Then in May they put the don in. There was one more step remaining on the pool. Installing the liner. After the last day they came in May, I have not heard from them since. The pool project is not done, the foam that they installed is falling apart, and I have a serious safety hazard of not having an empty pool with no water in it. Not only have they not finished completing a project that had one day remaining on it but they have completely ignored any of my calls, texts, emails, and concerns for the past month. I haven’t received any update or contact despite being a paying customer. My dog has fallen in the empty pool 2 times and this has caused distress that we didn’t sign up for. My experience has been extremely negative and all I am looking for is at the very least an update on when my pool will be done. Photos show the foam they installed falling apart in the hot sun and the dangerous conditions that our backyard now have.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.