ComplaintsforNPW Group
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Complaint Details
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Initial Complaint
01/31/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
This past Christmas, I received a product as a gift made by this company. There was no expiration date and.no information on the packaging about when it was made or so on. Ontacted the company and reply was they are under new ownership. New ownership means you assume responsibility ility for products manufactured from the company which do not provide adequate information to the customer. That is. ***** corporate and social responsibilities. I ama not sure of the price bit online it says roughly 15.00 for their similar products.Business response
02/12/2024
While we appreciate your concern, we are an entirely separate company with no affiliation with previous ownership or products. We do not sell or manufacture eye liners. The product appears to be over 10 years old and has a clearance sticker on the back. Under US cosmetic regulations, under the FDA Cosmetics Labelling regulations, expiration date is not a legal requirement to be shown. Additionally a period of opening is not a requirement of US law.Customer response
02/12/2024
Better Business Bureau:I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.Regards,******* ******The business is still manufacturing and how do they know all the info about the product which was never opened or used. This is a brand new product received as a gift!
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.