22 Customer Reviews
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Review from Indumathi B
1 star10/16/2024
Lived in the community for more than 5 years and vacated end of August after finishing our lease period and handing over the keys to Chris (Maintenance). While living, I had to resort to the Code Enforcement as my kitchen ceiling was leaking and nothing was done for 18 months time. I had removed my negative review and left a positive one as some of the staff tried to support a bit. Its been more than 50 days now and my security deposit is not yet returned. Ohio Law allows Tenants' Rights to have the Security deposit refund within 30 days. I had called them more than 5 times and emailed them but no reply so far. I am again resorting to the City of ******** authorities to guide me on this. Contacted them again through email/phones- no response. So, They are choosing to neglect based on the previous code enforcement issues they had is what I think. I emailed them today that I want to end things amicably. I trust Ohio Law will help get my security deposit back.Review from Aimee F
1 star09/05/2024
Absolutely worst place to rent. Nothing ever gets fixed and when they come out....IF they comes out...the repair job is worse than the actual issue before they had touched it. No dryer since May 2024 it is now September 2024, ants/ bugs, leaks, Faucets that drip, bathroom drains clogged when moved in, chipping paint, falling apart cabinets ....so much wring here. Save yourself don't move here.Review from Robert N
1 star06/09/2024
We moved into Towne Properties (The ***** ** ******) in December. In January our 2 year old husky started having reactions to the environment. I tested for mold: positive, tested for CO2: dangerously high levels. In February we discovered that we had a 5 ft birds nest in the attic above our apartment which allowed for fecal matter, bones and feathers to come through our vents. Our dog ended up ingesting some of this stuff before we got home and passed away a couple days later. We have had issues with sleeping, breathing as well as a massive ant infestation. We now can’t afford to move out due to draining our savings trying to save our dog. Ray (the property manager) has been difficult to deal with and some what disrespectful. Not only has this been our worst experience but also traumatic with the loss of our dog and waking up with ants on us multiple times.Review from ANTHONY m
2 stars05/08/2024
We live @ the valley senior living in **********. Our water sprinkler exploded . WE are forced to go to a hotel. WE are running out of resources. Food, money. The gave consent that there was another apartment that we could move into. Maintenance lied and got very hostile when i asked him a question. WE would like to @ least look inside. WE ARE RUNNING OUT OF RESOURCES. WE NEED HELP TO GET IN THIS APARTMENT THANK YOUReview from Judith C
1 star04/07/2024
I signed a contract that stated it would cost $399 to hold an apartment for the weekend. After I refused to sign the representative told me “no worries it’s actually $99” and wrote it down for me. When I called the following Tuesday to say I had decided against the apartment my card was charged $399. After several attempts at calling and writing a letter nothing has been done. I would strongly advise against doing business with this company. In ********** it is called Waterstone Landing.Review from Mohinder K
5 stars03/26/2024
I have been dealing with Towne properties for a number of years. I had been dealing with Judy M***** as manager at couple of sites. She is super efficient and always ready to help. I greatly admire her help. I wish other managers there with whom I have dealt also, as I own a number of properties at different locations, were as eager to help as Judy M***** is. I wish her success and bring a good name to this company. ******** ****
Towne Properties Response
04/17/2024
Thank you for your wonderful review! We're delighted to hear that Judy M******* efficiency and support have made such a positive impact on your experience with Towne Properties. Your feedback is invaluable, and we'll be sure to pass on your kind words to Judy. Here's to her ongoing success and to continuing to provide you with exceptional service.Review from Jim L
4 stars02/05/2024
Rachel C****** at towne properties was very helpful with an issue I had. Thank youReview from DAVID M
1 star12/22/2023
Worst Property Management Company in America ZERO Stars Worst Property Management Company in America ZERO StarsReview from Jon G
1 star12/14/2023
Towne Properties is the managing firm of my housing community's HOA. By far the WORST company I've ever had to deal with from a communications standpoint. Multiple emails over the course of months with zero response and multiple calls placed over that period as well to try to discuss my situation which lead to multiple voicemails (since they never seem to be at their desks). The very few responses I did receive blatantly ignored my emails and voice messages. I don't understand how my particular property manager even still has a job. It was by far the worst customer service experience that I've ever had the displeasure of going through.The silver lining in my particular case was that it ultimately was resolved. Mind you as discussed this took multiple emails, calls, and a refusal to accept their worthless responses. Safe to say that this experience terrifies me of any future interactions and would recommend anyone considering their services to beware.Towne Properties Response
12/18/2023
It is our goal to exceed your expectations and we apologize that it has not happened. We assure you that we will do what we can to make sure that changes. Please stop by the office so we can address your concerns.Customer Response
12/20/2023
It is difficult enough to get a response via phone call/email from my assigned manager. I'm surely not going to waste my time with driving to the other side of the City just to be ignored. My particular situation has been addressed/resolved, but the only way it can be corrected moving forward is either appointing a new manager for the property or additional training as it relates to proper customer service. When I say it is/was the worst example that I've ever experienced, I truly mean the absolute worst. I would be happy to discuss in greater detail should you like to set up a phone call with the appropriate person.Review from Dave K
1 star11/03/2023
An apartment was rented at ************ for 18 months with all payments made on time. After 18 months we moved out and left the apartment in excellent condition. Eighteen days after we moved out a message was received that stated our deposit was not to be returned because payments were not complete. Our payments were always on time and to the amount on the web site. We were provided with an accounting of payments and there was a credit balance. When that credit balance is added to the refundable deposits there was a balance due to us. Have not heard anything since then. And no refund has been received.Towne Properties Response
12/18/2023
It is our goal to exceed your expectations and we apologize that it has not happened. We assure you that we will do what we can to make sure that changes. Please stop by the office so we can address your concerns.Customer Response
12/20/2023
Your comment is standard Boiler Plate. We currently live over 500 miles from **********. . If Towne Properties can call me it would be helpful. Providing a phone number for a person to talk to would be beneficial if they are available. At this time communications has been nonexistent since my Email of 9/19/2023 9:16 AM to the rental office.
Customer Review Rating
1.41/5stars
Average of 22 Customer Reviews
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