ComplaintsforWalton's Distributing, Inc.

• Initial Complaint

  06/06/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  November 22, 2022 Spoke with Mr ******* discussed skee ball machine, new versus refurbished, he stated “the only difference is the new machines have neon lights.” Agreement made from me to purchase a refurbished skee ball machine for $4000 .delivered approximately December 27, 20233. When it was delivered it had several flaws, and was damaged while being put in place by the delivery people when they tried to screw in the rails on the top. They forgot the bulb for the light on top and the lens for the scoreboard and the delivery person said they would bring those here. Other problems I noted with the skeeball machine was that the rails along the side were warped, the net was kept together with numerous zipties in different colors and is held to the board by several zipties. The balls were in various different conditions, some very rough and having divits. I was not pleased the condition as this did not meet my expectations of a refurbished machine, a couple days later I sent pictures view text message to Mr W***** of the problems with the machine. I called and spoke with Mr W***** and told him I was not happy with the machine, citing the above problems, he said, “I didn’t see the finished product, I want to make this right” and “I want you to be happy, I will get you a new net and 9 new balls. “ I agreed to this changes. Agreed to a date and they came and replaced the light bulb and lens. They sanded a few of the balls but did nothing to the net. After this the sound didn’t work the same as before as it hardly makes any sound now and the light on top did not go off. It used to make a sound when the ball didn’t score with a buzz but it doesn’t make this sound any more. Also noticed that since the lens was placed, it does not keep the correct score, gives 30 points when it should be 20 points and some of the lights for the score board do not work. Have made repeated calls since February leaving messages and talked with Claudia, Mr W***** refuses to call me

  Customer response

  06/08/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ** ********* and find that this resolution is satisfactory to me. 

  Please close my complaint as resolved at this time.  The business picked up the machine yesterday (6/7/2023) and they promised they would issue a refund.

  Thank you,

  *****
  
  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩