ComplaintsforAmerican Homeland Title Agency
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Complaint Details
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Initial Complaint
02/23/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
American Homeland Title was hired for a real estate transaction. Closing on *** **** *****, *********, **** occurred on 8/18/21. Title company did not send documents to county records until 1/18/22. ********** County records is using date of 1/18/22 as occupancy for tax purposes. Company also neglected to acknowledge funds deposited into their escrow account for for almost 2 weeks prior to closing. County records needs to recognize date of ownership. Title company has ignored the situation.Business response
03/07/2022
On Thursday August 19, 2021 American Homeland Title did handle a real estate closing for the property of *** **** *****. ********** County did record documents to convey property to the correct party. On ********** county’s website, there is a date that shows January 18,2022 which is the date of recording. Delays on the recording process were communicated to the buyer by our funding manager. ********** county expressed the buyer stated to them that we communicated that delay while inquiring about the Homestead Tax Credit. On the closing day, August 19, 2021, ownership of the property was transferred from the seller to the buyer.
In regards to the acknowledgement of funds deposited, those were acknowledged and received on July 29, 2021.
American Homeland Title always wants to provide the best service possible for all of our clients, buyers and sellers. We definitely do not want to ignore any situation that has occurred with one of our transactions. That is why we wanted to respond to your statement as quickly as possible.Customer response
03/18/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below. A delay in recording was never relayed to me. The first I became aware of the 6 month delay was after submitting an application to ********** County for Homestead discount. Because of this 6 month delay, I am ineligible for this discount until 2024. I would not do business with this company again. At no time did American Title communicate to me a 6 month delay in forwarding the deed to ********** County for recording.
Regards,
******** *************
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Contact Information
9656 Cincinnati Columbus Road
Cincinnati, OH 45241-1071
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.