ComplaintsforValley Transport LLC
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/22/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
This company has failed many times over the years and has gotten worse in the past few months. The last 2 trips I had scheduled were grossly mishandled. Someone needs to step in and take action and get them operating to a better standard. They have caused me to miss important medical appointments and they have never offered any apologies for any inconvenience caused by the company or their employees (drivers).Initial Complaint
12/07/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
My name is ******** ******* And I'm filing a complaint with Valley Transportation LLC mainly because they have time and time again failed to get me to my scheduled doctor's appointment on time and or failed to pick me up and take me back home altogether. Like today for example I went for my yearly mammogram today which was scheduled for 11:00am And I was done with my appointment around 11:30am and so I called Valley Transport to bring me back home and the person I spoke to said to that It would be a 45 Minute waiting period which I didn't mind but when the hour came nobody came to pick me up so I called back and asked where my ride was and how long they'd be? And they told me that there was no evidence of my calling to ask for my ride back home which was not true since I have it on my phone's call log They then told me that it would be another hour waiting period. So I then told the call center rep that I was going to get a ride from a bus I thanked her and hung up the phone. So that is why I am filing a complaint because I know I am not the only one to have gone through this problem and because I'm sick of businesses getting away with screwing over the little guy just trying to get to their doctor's appointment. Thank you for your time. Sincerely, ******** *******.Initial Complaint
02/25/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Valley transport has caused me to miss several of my dr appt by not showing up they continue to lie and say the driver is on the way than they don’t show up. I have been left at the dr office waiting for o be pick up 3 hrs later they show up I depend on transportation to get me to the dr office I am not afraid to complain a lot of senior are scared they will lose their transportation so they don’t complain I am sick and tired of this company lying to me today I had to get a lift to the sr office because they did not show up why should I have to pay for a Lyft ride when I really don’t have the money please please help me
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.