ComplaintsforGPBeeFilms

• Initial Complaint

  03/20/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  We hired Gabbi as our wedding photographer for Nov. 3rd 2022. It has been a year and four months without receiving a portion of what was expected. In the contract, we are suppose to receive raw ceremony footage and a personalized box with a USB of our wedding photos. These two items have never been sent to use and she is completely unresponsive to communicate at this point. She has said several times it would be sent out within a week and then fails to send us any info or give us any updates.

• Initial Complaint

  02/16/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I’m very sad that I’ve had such a horrible experience with Gabbi Poirier. I would NEVER recommend her to anyone. I used her for my videography for my wedding on 11/13/21 in *********** **. I have paid in full $1,800. Gabbi takes a very long time to respond via email. She promised to have my wedding video to me by the end of the week (the week of 1/10/22) and she didn’t send it. She didn’t send any type of communication, I had to email her asking when I would receive it. She then told me that she would have it to me by 1/31 and she didn’t send it or communicate why or that it would be late. Instead, I had to email her AGAIN. She took over a week to respond and said she would have the video to me by 2/14/22 (Valentines Day). I tried emailing her on 2/15/22 to see where my video is but she still hasn’t responded. Today is 2/16/22 and I still don’t have my wedding video. I tried contacting her on the phone number that she gave me but she responded and said it’s her “personal cell” and will not take client communication through it. I tried commenting on her I******** post on 2/15/22 and asked her to email me back but instead she deleted the comment and didn’t email me. I’m absolutely devastated. She finally sent the video over and the quality looks like it was done on a phone. There are no effects or drone footage. Expected a lot more than what was given to us. Also, she needs to learn how to communicate. I’ve never experienced such horrible communication from a business… especially when I’ve already paid $1,800.

  Business response

  02/17/2022

  I’d like to start this off by stating the desired “settlement” from my past client was to “finish the job.” The wedding video (or the final product) was delivered before this complaint was even posted. Services have been adequately provided. Please see attachments for proof of video and delivery email. 

  
  I’d like to highlight the following facts: 

  
  1. Prior to receiving this complaint, the client didn’t question or bring to my attention that they didn’t like their video (finished product). Nor did the client notify me if they watched the video after it was sent.

  
  2. If one of my clients has ever requested a change in their video, I’ve always allowed for that. No requests were made. 

  
  3. The style, authenticity, and quality of my video is equivalent to the rest of my work. That can be found on Vimeo here: www.vimeo.com/gabbifilms

  
  4. The client violated my personal space repeatedly by calling and texting my personal cell at inappropriate hours. My cell phone is unavailable to clients with exceptions of emergencies regarding the day of/before their wedding or before an in-person meeting. For cases like these, I provide my cell before the event date. Client was made aware of this policy after attempting to contact me via cell phone. Client was not ignored. 
  

  5. Upon violating my personal space and policy, she acknowledged that she knew that texting my personal cell wasn’t an acceptable form of communication but continued.
  

  6. If my client didn’t hear an immediate response via email, they assumed they were being ignored. Every single email received by the client was responded to with the exception of one or two which noted the end of the thread or end of conversation. 
  

  7. A complaint was made about my delay in email responses for the period of July 2021. I try my best to respond to emails within 48 hours but since I took multiple wedding bookings that required 6-10 hours of driving for back to back weekends, I gave myself extra days out of office during the week.

  
  8. I regularly leave town for a week almost every month from spring-fall for work trips where I photograph weddings, engagements, and editorial projects. From March-October I left for **** twice, *****, ********, ******, **********, ********** twice, ***** and ***** ********, and all over ****. Because of travel time, lack of signal on few of these work trips, and a high volume of projects and clients I tend to, my overall response time has been slower than usual. Response time varies throughout the year because my work is seasonal.

  
  9. My office days and hours are determined week to week due to my highly engaged schedule.

  
  10. Drone footage is listed as available for the wedding day however it’s not included in the contract. While I always do my best to compensate, It cannot be provided during scenarios of bad weather and in restricted no fly zones. 

  
  11. The venue space for the day of the event was Longworth Hall Design Center which happens to be exactly 1 mile from Paul Brown Stadium which is considered a no fly zone.

  
  12. Client posted derogatory and hateful comments on my social media with the intent of harassment. Comments have been removed by my choice. I’m a mental health advocate and I don’t promote or support hateful or negative environments online under any circumstance.

  
  13. I didn’t film or record their wedding with a cell phone. Listed below you can see the professional equipment that was used and worth approximately $8,000
  ***** 5D Mark IV (quantity of two) 
  ***** 24-105mm
  ***** 35mm
  Tripod, monopod, memory cards, other recurring expenses

  
  14. Turnaround time wasn’t laid out in the contract however it was standard delivery time in comparison for all of my completed wedding projects.

  
  15. The contract has been fulfilled and final video has been delivered.
  
  
  Overall, this unfair review was left because they weren’t happy with the video they received. This was the first and last client that has ever left me a review because they didn’t enjoy their video. Being told that my work is low quality and I’m not worth what I charge was heartbreaking. I give my all and my best for each and every one of my clients. Everyone’s love story and wedding looks different. While it’s important to go through someone’s portfolio, You shouldn’t expect your video to look like everyone else’s. I’m satisfied with my artwork.

  Customer response

  02/17/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  This situation is not solely due quality of the video and I told her that in my follow up email. I even told her that I like her artistic style which is why I chose to go with her and spend the extra money for her services. As you can see by my complaint, I was very upset with lack of communication and I even expressed that to her and I have attached three different images that show me emailing her after the missed dates to check in because she failed to email me after missing the deadlines that she gave me. She did not have a standard turn around time in her contract, therefore, I took her word and believed she would have it to me on one of the three dates she gave me (Those dates being by the end of the week on 1/10/22, 1/31/22, 2/14/22).

  After she told me it would be sent to me by the week of January 10th, I waited to see if she would email me on her own, but she didn't. I had to email her to check in. I finally decided to email her on 1/25 (as you can see in the attached images). I then didn't hear from her so I decided to text her on the number that SHE gave me. I texted her on 1/28 and said "Hi Gabbi this is ***** *******. I wanted to see if our video was done? You said it should be done by the week of the 10th but I haven't heard anything. Thanks!". I then decided it may be easier to just talk over the phone so I called her once around 4pm. I didn't hear back, so I decided to let her know how I felt. I texted her and said "I'm a bit frustrated with the lack of communication. Can you please contact me asap?" at 8pm. She then texted me back stating it's after 8pm, even though I had originally tried getting in contact with her during normal business hours. She then stated on 1/28/22, in response to my last text "I don't usually take client communication through my personal phone so I will send you an email tomorrow morning!".

  She did not at any point tell me that client communication can not be done via phone and quiet honestly if I would have known this, I would not have done business with her. However, it was not stated in the contract nor did she email me up front letting me know that it was off limits.

  Even though she told me she would contact me in the morning, she waited until after business hours (6:11pm to be exact) to email me back. At this point I was majorly questioning if she was even trustworthy and if this was a scam. In her email she told me she would have it to me by 1/31/22, however, I did not receive it on 1/31/22. I emailed her on 2/1/22 to check in and see if she sent it. She did not respond. At this point I truly thought I was never going to get my video or at the very least, my money back. I decided to text her since it was the quickest way that I had received communication. I decided to text her on 2/8/22 after she failed to email me the video on 1/31 and said " Hi Gabbi I understand this is your personal number. However, you said I'd have my video by last Monday 1/31 and I sent an email to check in and haven't received a response. I'm worried this is a scam. When will I receive my video?". This text was sent at 1:07pm (during business hours). EVEN AFTER I expressed how concerned I was and that I was worried I was being scammed, she immediately posted on her social media account right after I texted her but failed to even acknowledge my concern until a few days later. She then emailed me on 2/10/22 stating she would have it sent to my by 2/14/22. She then failed to have it sent to my by 2/14/22.
  

  As far as her social media goes, I did leave a comment on her most recent post that stated "Can you please email me back?" on 2/15. She then deleted it and did not respond, which was very upsetting. I then left one last comment and said "can you please email me back instead of just deleting my comment? I have no way to get in touch with you because you will not respond via email and the phone number that you gave me to contact you is apparently your "personal cell" and now you suddenly don't take client communication via phone? It's been 3 months with 3 different dates that you promised to have my video to my by and I still have not heard back. You are completely paid in full. I just want my wedding video. Please.".

  Also, I know she did not use a cell phone to shoot the wedding. My point was, that it did not look professional. Am I not allowed to express that it did not look professional?
  

  I would hardly call that harassment. It's not at all. I was promised three different dates and she failed to meet each one. She did finally email it to me on 2/16/22. My husband and I were not impressed with the quality and I let her know that. If you pay someone to do a service and they don't communicate or meet deadlines, I believe it is completely appropriate to leave a negative review since I had a negative experience with this vendor. She asked me to take my review on BBB down because she doesn't want the public to know that she does not communicate well or know how to meet deadlines. This is a fair review and I never would have the intent to harass anyone. I am also a mental health advocate, as I have severely struggled with it myself. I even work in the field psychology. For her to say that I am intentionally harassing her, is simply not true. I have attached multiple screenshots to support my stance as a client. I am truly baffled that she is even trying to defend herself and say that this review is purely due to me not liking the video. That is not true at all. I want to warn other brides of her horrendous communication skills so that they aren't left worried and anxious that they are being scammed (like i was).

   

  Also, it WAS stated in the contract that drone footage is available in the package I chose. She did not communicate with me that it would not be included due to it being too close to the stadium. Since she failed to communicate this to me, I was expecting to see drone footage in my video of my venue. However, there was not a single shot of the venue in the entire video. If she would have explained this to me before hand, I would have understood and asked for her to just get a quick shot of my venue from the ground. However, she failed to even get a single shot of the venue and failed to let me know until I submitted the complaint to BBB.
  

   

  I am absolutely not satisfied with her response. I would like for this to be posted publicly so others can see the review.
  

  
  
  Regards,
  
  ***** *******
  

  Customer response

  02/24/2022

  The business actually emailed and notified me that she will be sending the usb soon. 
  
  
  
  Thanks,
  
  ***** *******

• Initial Complaint

  02/14/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I entered into a signed contract with Gabbi Poirier Wedding Photography on 1/12/20. She was to provide a video of my wedding that took place on 10/02/21. The total amount of the contract was $650 and this was paid in full to her through Venmo on 5/21/21. On 11/12/21 I contact *** ******* to inquire when I might receive my video. She responded and stated that it would be a few more weeks. I waited the time frame and contacted her again on 12/20/21 and did not receive a response from her. I made contact again on 1/3/22 and still did not receive a response. Again on 1/21/22 I made contact requesting the status of the video and still didn't receive a response. On 1/25/22 I tried to contact her again and she finally responded on 1/27/22 and asked me to pick out a usb case. I responded back to her with my choice of thecase. On 1/31/22 I asked her if I could have a preview of the video and she responded that she would have the entire video completed and to me that week. I didn't recieve it. On 2/10/22 I made contact with her again and informed her that I was disappointed and wanted to receive the video. She responded and stated that I would have the video to me on the morning of 2/11/22. I still have not received the video. At this point, I am requesting a completed copy of the video or a full refund of the $650 no later than 2/16/22. I have attached documents including the signed contract per myself and Gabby P and also my correspondence with her and her website address.

  Business response

  03/04/2022

  This project was completed and delivered before receiving a complaint through this platform. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩