Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/21/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
10/2023. They are my company's Work Comp facilitator. I have had trouble since day one getting information, help, guidance etc. They have dropped the ball in communication at every level. I have had 3 case managers who, in my opinion, get paid to do absolutely nothing!. I had a nurse case manager who couldn't find the time of day to help me locate a medical office to get my pre-op appointment. it took me since October of 2023 (It's now June of 2024) to get my shoulder surgery scheduled. Every piece of information and paperwork I needed has been facilitated by ME, I had to make phone call after phone call to them in order to make sure they submitted my paperwork in a timely manor. I have essentially been doing their job for them for 8 months! No one calls back to give updates, no one give information as to what paperwork is needed. I had to find all of this out on my own. I have no idea what the purpose of this company is other than to collect money from the businesses who are suckers enough to contract with them. I would ask the BBB to recommend Sheakley contact me, but I have no faith that they would even entertain a phone call. my lack of faith doesn't rest on the BBB but on Sheakley's irresponsibility and lack of integrity! how they've received an A+ rating here is laughable
Business response
08/23/2024
*** ******* concerns were heard on the 6/21/2024 date of this complaint when he spoke with multiple staff, including a member of management. A thorough review of his claim was conducted, and further education regarding the workers’ compensation process occurred with *** *****. Per his request, he was assigned a new contact to provide assistance with any future needs regarding his claim. His needs continue to be monitored by an assigned team member, and if *** ***** has any further questions or concerns, he should reach out to his assigned claim representative. We are always willing to listen to our injured workers' concerns and discuss what options are available to resolve their concerns.Initial Complaint
04/17/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
They were very slow in contacting me. At to cancel my first appointment for a follow for injury because of their inability to contact me and took 45 days to get an mri of my shoulder. Now they are claiming pre-existing even though they are clearly at fault. If they were to gotta hold me sooner. We would not even be having this issue.Business response
06/14/2024
Thank you for sharing your experience. We understand how important clear communication is and it's disappointing to hear that you feel we've fallen short. To address your concerns, we have done a thorough review of your claim and interactions with our staff. We strive to timely assist injured workers and help create better understanding within the scope of our part of the workers’ compensation process. Please feel free to reach out to us to further discuss your claim with our supervisory staff.Customer response
06/17/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.
Regards,
********* ****
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.