ComplaintsforParagon-TEC, Inc.
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/17/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
This company was contracted to complete a new roof on my residence. When they came out to do the roof they did not tear off the rotting plywood like I was informed they would. There are missing pieces of the front drip edge due to the fact that the wood is rotted. I was also informed that they would be replacing the gutters and downspouts. Those have not been done. The roof is still leaking into my kitchen and under the siding on my front porch. They also created a hole right against my foundation which is leaking into my basement. They covered the hole with a large rock so you could not see it. I have tried multiple times to contact the company and there has been no return calls. I am attaching some photos of the damage.Customer response
06/26/2023
I have attached the business card from the company that completed the work. I would like the roof fixed the correct way and the rest of the work completed.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.