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            Customer ReviewsElectronic Merchant Systems

            Credit Card Merchant Services
            HeadquartersMulti Location Business
            View Business profile
            View Business profileBBB accredited business

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            49 Customer Reviews

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            • Giovanni N

              07/17/2024

              Horrible company, horrible customer service, very rude and challenging. How old my payout and caused four overdraft fees to my business account. I would leave no stars, but that was not an option.

            • Sarabjot S

              11/21/2023

              I never worked with them, but unluckily signed their documents and came to know later on that they make a bill of 700$ in a scam way and sent to collection. A shady way of doing business

              Electronic Merchant Systems Response

              01/31/2024

              We are truly sorry your experience was not to your satisfaction. As you can see in other reviews, we are known for taking ownership and caring genuinely for our customers. Our customer service manager, Stacy, says she has tried to contact you by phone and email and has not heard back from you. Please call Stacy at ************ ***** so we can work on a resolution to your issue. Thank you,

            • wesley c

              09/01/2023

              I had an issue with with the service and they had takin care of it.

              Electronic Merchant Systems Response

              09/06/2023

              We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out! Thank you

            • Regina W

              08/02/2023

              I had a failed batch & was helped immediately. Very happy!

              Electronic Merchant Systems Response

              08/03/2023

              We appreciate your kind words! We're so glad to hear that our team was able to provide you with an exceptional experience. Thank you for your support.

            • David F

              07/30/2023

              Of all the credit card companies I have done business with, I can safely say EMS is the best so far! Their service is excellent. They help with your business in every way necessary to handle today's credit and debit card customers.

              Electronic Merchant Systems Response

              07/31/2023

              Thank you for recommending us in your review! We’re glad we made your experience with us a great one and will be happy to help you again soon.

            • Robin V

              07/18/2023

              I give the EMS support team and equipment 5 stars. Miriam and the entire support team is quickly responsive when needed, and they communicate with such patience and encouragement...they are well trained at defusing stressful situations and finding solutions quickly to help their clients get back to successful business operations. I am a new business owner and my first time working with a POS system; EMS was recommended to me buy another business owner, and I am very pleased with this company. I am using their mobile POS equipment; my client transactions are super easy and quick. I give additional high recommendations to Miriam as she invested quality time into getting to know me and understanding my business...I also appreciate that she continues to take time building trust and confidence with her clients beyond signing the initial EMS contract...she is professional, personal, and genuinely cares about her clients.

              Electronic Merchant Systems Response

              07/19/2023

              Thank you for the great review and for giving Miriam and our support team a high five for the level of service they provided. We count ourselves lucky to have customers like you and look forward to servicing your account in the future!

            • Laurene F

              07/11/2023

              I must say, my experience has been great with Electronic Merchant Systems. I have nothing but positive to say. THANK YOU!

              Electronic Merchant Systems Response

              07/12/2023

              Getting reviews like yours ranks among our favorite things! We are ever so grateful for your review!

            • Ray B

              07/10/2023

              I would highly recommend EMS to all of my clients and business owners. My rep, Ryder Crouch, is just plain amazing. I have called him on his personal cell for day to day issues and emergency issues. He even answered my call on a Friday night at 11:30 and was able to resolve my issue. He handles all of my credit card processing issues. I have always had a positive experience with Ryder and the customer service team.

              Electronic Merchant Systems Response

              07/12/2023

              We are humbled by your kind words and are pleased to hear that Ryder is able to provide you with the service and experience you deserve. Thank you for your review.

            • Bet C

              06/28/2023

              I would give zero stars if I could. I’m an extremely busy business owner. I would warn an business owner to avoid EMS like the plague! Early cancellation fees, “hidden” non-compliance fees, poor customer service and communication, need I say more. DON’T DO IT! I was trying to choose the most cost effective option, THIS IS NOT IT!!

              Electronic Merchant Systems Response

              07/06/2023

              We are truly sorry your experience was not to your satisfaction. Knowing where we are missing the mark helps us tackle our weaknesses as we strive to be better every single day. Our Customer Care Supervisor Stacy has left you a couple of messages, so please call her back at 800-615-1330 x2838 so we can learn what went wrong and see if there are any outstanding issues that we can resolve.

            • Rose M

              06/18/2023

              Excellent customer service. They helped me get through the PCI with no issues.

              Electronic Merchant Systems Response

              06/22/2023

              Thank you for your glowing review! We strive to offer top-notch service to all our customers, and we're thrilled to hear that we made a good impression on you.

            Customer Review Rating

            4.2/5

            Average of 49 Customer Reviews

            Contact Information

            250 W Huron Rd Ste 400

            Cleveland, OH 44113-1451

            Visit Website
            (216) 524-0900

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            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 9/18/2017

            Years in Business: 36

            Customer Reviews are not used in the calculation of BBB Rating

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