Customer ReviewsforAmerican Greetings Corporation

I did not know this is an automatic renewing subscription! I asked to cancel and refund a renewal charge that day! Five days later they said they will not cancel that subscription and will not refund the renewal fee charged! BEWARE!!

Hello Daniel, Thank you for contacting American Greetings Customer Support. We are sorry for any trouble with payments made via Apple Pay. Please use the following link to view more information regarding your subscription billed through Apple: https://support.apple.com/en-us/HT207865 If you have further questions or concerns, don't hesitate to contact us. Thank you, Shyla Your Customer Support Representative American Greetings

Justwink auto-renewed, but the app isn't working, your can't get them to reset your password, and support emails go unanswered. I've paid for and loved this service for years and am so disappointed.

Hello J******, Thank you for contacting American Greetings Customer Support. The justWink app no longer exists, but you can find some of the content on Americangreetings.com and in the AG Ecard App! If you have further questions or concerns, don't hesitate to contact us. Thank you, Shyla Your Customer Support Representative American Greetings

I paid for a subscription without being told that auto-renew is the default setting. I was never notified that the subscription was about to be renewed, I was just sent an email after the fact. When I asked to cancel was told that subscriptions are non refundable. This is very deceptive and should be illegal.

Hello *****, Thank you for contacting American Greetings Customer Support. We are sorry if your membership renewal has caused you any inconvenience. Our memberships are designed to automatically renew so that you can enjoy continuous, uninterrupted service as was described in our Terms of Service when you ordered our service. Your AmericanGreetings.com membership has been closed and a refund of your membership fee has been issued to your credit card. This should appear on your next credit card statement. Your confirmation number is 547504924. We hope you will reconsider using our great services and membership benefits in the future. Shyla J. Customer Experience Senior Supervisor One American Boulevard Westlake, OH 44145 Office: ***** ******** 

I paid for an ecard and egift card for an older friend on April 25, 2024 not knowing that he did not have the capacity to download them. Once I discovered such, I emailed to American Greeting Cards customer service, twice, asking that the order be canceled, and the egift card sent to me to deliver to my friend. I have not received any acknowledgement of receipt of my emails or any other responses from the company.

Hello *******   Thank you for contacting American Greetings Customer Support. We apologize for any inconvenience with your gift card. We will be happy to assist you with sending your ecard to your email address. Members can resend ecards with attached Jifiti gifts by following these directions: 1. Sign in to your AmericanGreetings.com membership. 2. Select "my account" at the top of the page. 3. Click on "Sent Cards" in the left panel. 4. Find the ecard with the attached gift. Make sure the correct month is displayed in the drop-down. 5. If the recipient has not picked up the ecard, you will see "resend gift & ecard." Click that link to edit the recipient's information and add your email address, then resend your ecard and gift. You will not be charged again. Please note that if the recipient has opened the ecard, you will not see the option to "resend". If that is the case, please call us and provide the following information and we will submit a request to Jifiti to resend your gift. You will be copied on our request. • your name: • your email address: • original email to which gift was sent: • email to which the gift should be resent: • gift purchase date: • type of gift purchased: Please call Customer Sales at ************* We are open Monday through Friday from 9:00 a.m. to 5:00 p.m. EST. Thank you, Shyla Your Customer Support Representative American Greetings

They just merged with Justwink. The Justwink company had just taken my $ for the year subscription. Now I am out my $ and no longer have an account. Horrible customer service as well.

Hello, Thank you for your contacting American Greetings. Our memberships automatically renew so our customers can experience uninterrupted service. As requested, your membership has been cancelled and fully refunded in the amount of $32.09. Your confirmation number is o************ Please allow 3-5 business days for this to appear on your statement. Thank you, ***** ***** ******** ********** ****** ********** *** ******** ********* ********* ** ***** ******* ***** ******** ****** *************

American Greetings sent me an email telling me they had "auto-renewed" my membership for two additional years. Yet they did so, WITHOUT AUTHORIZATION to do so, nor notification in advance that they were going to. I emailed telling them to remove me from any auto-renewals since I had not authorized any, and to refund what they had charged me. I received an email telling me that I ought to "enjoy my membership" as it was now through 2025 and that my membership was non-refundable. My actual complaint was not addressed. It is a shame that the company has so little faith in its own product that it must engage in duplicitous business practices to retain their client base. I will attempt to stop payment via my CC company. Shame on these guys.

Hello Holiday,   Thank you for contacting American Greetings Customer Support.    We are sorry if your membership renewal has caused you any inconvenience. Our memberships are designed to automatically renew so that you can enjoy continuous, uninterrupted service as was described in our Terms of Service when you ordered our service. Your AmericanGreetings.com membership has been closed and a refund of your membership fee has been issued to your credit card. This should appear on your next credit card statement.   Your confirmation number is app10000001840034.   We hope you will reconsider using our great services and membership benefits in the future.   As a former member of AmericanGreetings.com, we truly value your opinion on the service you've received today from our customer service department. The link below will direct you to a survey which will provide us with valuable information to help improve your overall experience. This short survey will take approximately 5-10 minutes to complete. We truly appreciate your time and feedback.   https://www.surveymonkey.com/r/D896TKY   If you have further questions or concerns, don't hesitate to contact us.   Thank you,   Shyla J. Your Customer Support Representative American Greetings