ComplaintsforThe NRP Group LLC

• Initial Complaint

  09/09/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  On Sunday night (9/1) at 11:30pm, while my partner (********) and I were in Columbus, OH with family, we were informed that our apartment had flooded due to a water leak in the apartment above us, ****. We were made aware of this by our friend who lives in Unit ****, who was experiencing flooding into her apartment as a consequence of ****'s leak and wanted us to be aware of the issue. We rent in unit ****. We later learned that the flooding had been going on for several hours by the point that we were made aware of the issue from our friend, and that maintenance had already entered our apartment to address the issue. At no point in the afternoon or evening of September 1st did we ever get a call from the Artisan/NRP group personnel to alert us to the issue. In fact, we had to call the front desk at 11:30pm and speak to a contracted security guard to get ANY information regarding the incident in our apartment. Because we found out about the incident after the fact from a neighbor and not from Artisan personnel immediately when the incident occurred, we had to drive up from Columbus well after midnight to come and assess the damages. The fact that NOBODY CALLED US DURING THE INCIDENT is unacceptable. Not only would that call have saved us from a dangerous midnight drive, it could have also allowed us to salvage more of our belongings. In addition, it could have allowed us to COORDINATE with maintenance such that they could take real-time photos of the flooding for us to provide to our insurance. This should be STANDARD PROTOCOL FOR ANY RESIDENCE BUILDING, instead, we are now too late to save some of our items and underprepared to begin the claims process. In the aftermath, no certified home inspector has come to the property to assess the safety of the unit despite 3 requests. Consequently, on Sunday 9/8, an outlet in the hardwood floor exposed to water started smoking and sparking. We called emergency maintenance and for another inspection, neither has occurred.

• Initial Complaint

  09/03/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I applied for an unit at Serenza Ocoee and after a few days, I received one email saying if I don't sign the contract immediately, my application would be cancelled. I explained to Ms. Molly ******** that we still don't have an answer, because my company could be transferring me to another city. She said me she will cancel the application because she can't hold the unit anymore, and I said, ok, I understand you. Off course if she canceled the application by herself, I am expecting to have my full application money back, even because the exact unit that I applied for is still there vacant until today. (pic. att. with today's date) This way I want my full $450.00 dollars paid for the application refund.

• Initial Complaint

  08/27/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  I asked Jenn if there was a minimum credit score, she told me they don't go based on credit score but SafeRent score. I paid money to be denied for my credit score, this is an unethical and deceptive business practice.

• Initial Complaint

  08/23/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Subject: Urgent Attention Required for Mold and Water Damage Caused by Hurricane Beryl I hope this letter finds you well. I am writing to bring to your immediate attention the severe damage my apartment at ***** ***** **** *** ***** ****** ** ***** * *** ********* ** ******* **** sustained due to the impact of Hurricane Beryl, on July 9, 2024, which recently affected Texas. The storm has caused significant water intrusion, leading to mold development throughout the apartment. Since Hurricane Beryl, I have noticed the following issues: Mold Growth: Visible mold Water Damage: There are signs of water damage on the walls, carpet, bed, personal property, and ceiling, with persistent dampness exacerbating the mold problem. Uninhabitable Conditions: The current state of the apartment is making it increasingly difficult to live here safely. The presence of mold has created an unhealthy environment, and I am concerned for my well-being and the well-being of anyone who enters the premises. I have tried to communicate with the property manager, Mrs. Sandra *********, on several occasions but it seems as though she is too busy and has sent an assistant Cristian ******. Due to the severe mold and foul odor, I had to stay with my son for a week. Upon my return, there was still a foul odor within the apartment, and to be honest, I don’t believe a professional handled this matter, due to the scent of mold, all they did was paint over the mold. I feel as though I am being exploited due to my senior status, (age), I am being pursued, which is called elder abuse. Elder abuse is defined as a single or repeated act, or lack of appropriate action, occurring within any relationship where there is an expectation of trust, which causes harm or distress to an older person. I request that you take immediate action to address these issues. This includes, but is not limited to: Thank you for your prompt attention to this matter. I look forward to your swift response and resolution.

• Initial Complaint

  08/12/2024

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  I have been in contact with apartment management after they told me they would remove a late fee that was never supposed to be on there from march was informed by voicemail on 4/9 this would be removed has yet to be done that have every month now added a late fee the one who left the VM acts like she never left the VM stating this was being resolved called corporate recorded VM left no response the forwarded everything over to the complex they call leave a VM I called recording the call back leave a VM and get no call back have reached out on several occasions with zero resolutions and we are now in the month of August. The late fee from march along with all new late fees need to be removed as it was a billing issue from the start Camilla or whatever her name was assured me to come back followed up with her manager as I was standing in the office that no late fees would be applied in march since I had to come back the next day as she was new and it had to be explained was left a VM 4/9 which I have stating sorry it had not been corrected yet and still has yet to be corrected. Can’t get a call back and or nobody came provide emails or corporate information. They actually refused to give corporate information which I have the email threads where I asked on 4-5 different occasions.

• Initial Complaint

  07/27/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I am writing to formally request a refund of the $225 administration and application fees paid for leasing an apartment at ***** ********** ***** * ****** *** ******** ** *****  ***************************************. Details: Application Submission: Submitted on 6/21/2024 Intended move-in date: 7/21/2024 Delays and Issues: Application not processed for two weeks due to management transition. New management started processing after two weeks and began employment verification. Verification process ongoing for an additional week, as of 7/27/2024, still incomplete. Lease start date (7/21/2024) missed due to delays. Move-out date from current apartment approaching, forcing me to find another apartment. Additional Concerns: Move-in date manually changed from 7/21/2024 to 7/26/2024 without informing me. (attached) Application rejected after I requested a refund. (attached) Leasing officer has been unresponsive to my requests. (attached) Supporting Evidence: Review from another tenant describing similar issues with unresponsiveness from the leasing office. Application details including $225 fees. Application Request: Given the significant delays and management issues, I respectfully request a full refund of the $225 administration and application fees, as the circumstances have made it impossible to lease the apartment as planned.

• Initial Complaint

  07/19/2024

  Complaint Type:

  Facilities Issues

  Status:

  Unanswered

  More info

  I’ve been at this apartment for three years. There has not been a consistent manager or staff including maintenance that has been able to keep up with the apartment. I have had three major water damage issues in my unit that has left carpet damage with mold and has caused my family numerous respiratory sicknesses. On June 19 2024 my apartment was flooded by a water pipe they neglected to fix upstairs for over a year. They did not do anything to properly repair the unit. The property manager Aspara and upper management refused to abide by my lease and repair damages in a timely manner or abate my rent. My children and I have been displaced since that day and they have still not done what was necessary so I can move back into my unit. They are still demanding rent and threaten to evict me if I did not pay. The manager does not respond directly to issues. Upper management is the same. I have called code enforcement and seeking legal help to resolve my issue. There are currently two other neighbors a know going through the same issue with flooding in there apartment and mold. They also have not had any proper repairs and both maintenance and management fail to do their job. I literally had the maintenance man tell me verbatim “I’m going to ****** rig this for you because the office doesn’t want to pay for anything.” My appliances have been broken over a year and nothing in my apartment has ever been properly repair and no repairs have lasted. They do not abide by there lease agreement and they have increased rent nearly 500$ for all tenants and have not made any upgrades and half of the amenities tenants do not have access to. Please send out people to investigate not just the office but the structured buildings as well. Water damage in the main issue there and that is a major health concern for everyone living there

• Initial Complaint

  06/19/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  This is for your **** **** ******** ** ***** **. They reported me to the credit bureau as soon as you move out. I left them with my forwarding address and phone number. NEVER got an invoice or call from them letting me know I was being charged for something. (I lived there for 2 years) so I expected any damages to be covered by my deposit but no I got a call from a collection agency and now in my credit report! **I have paid off “******** ****** *******” on 05/31/2024. I need this removed off my report as soon as possible as it is hindering my rental history, while looking for a new apartment to move into with my children!

  Business response

  07/01/2024

  Hello! Thank you for bringing this to our attention. We have contacted the corresponding leadership to reach out as soon as they are able. 

  Customer response

  07/02/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***** ******
  
  
  

• Initial Complaint

  06/06/2024

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  About six months ago, I applied for a specific apartment at Artisan Apartments. When I was about to submit my application, an officer named Greg and the manager, Veronica, informed me that the apartment had already been rented out, so they withdrew my application. I double-checked and triple-checked with their leasing office regarding the $150 application fee, and they assured me that I did not owe any money to their company. Additionally, when I logged into the application portal, it indicated that my application was inactive. However, on June 5, 2024, I received an email from ****** ********* Inc., a debt collection company, stating that I owed $150 as of January 30, 2024. I immediately called Artisan Apartments, but they kept me on hold and did not provide a solution. I am requesting two things: first, an adequate explanation of what is going on, and second, the correction of this debt collection issue.

• Initial Complaint

  05/14/2024

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  I moved out of their property The *********. I paid my balance in full. Received a printout stating that my move out was completed and there were no further actions needed on my part. Later on an itemized statement showing my balance at $0. Nine months later they sold my information to a collection agency with a false balance. I’ve called several times. The apartments say I didn’t owe anything and the management company and their property manager never return my calls.

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