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Complaint Details
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Initial Complaint
05/04/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I purchased a refrigerator from this company less than 6months ago. I had the original company come out to assess the refrigerator because it is not cooling. The part is a wire harness and is on back order, therefore it is unavailable. I have been without food and a refrigerator for over a week. I contacted this company to share my concerns, and find a solution. The person on the phone was very rude and short with me. He told me that he could not offer any discounts for a replacement refrigerator. He only offered for me to buy another refrigerator from their company at full price. I asked for a small discount if I was going to buy another unit from them, was quickly denied.
Business response
05/22/2023
Hello and happy Monday. I apologize for the inconvenience and will be contacting you directly by phone in order to help resolve the issue. Please call our office ASAP with any questions. ************ thank you.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.