ComplaintsforThe One And Only Mr. Mason
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Complaint Details
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Initial Complaint
06/28/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
On 2/23/2024, I paid a $2400 deposit to the company with the understanding that work would be completed in March of 2024. Repeated dates were given by *** ***** that work would be completed in March, April, May, and June - each time no call/no show. Eventually, *** ***** offered a refund. When we became uncomfortable with repeated delays we accepted this offer on 6/10/24. They stated they sent a check via USPS 6/13/24 - said we would receive it "on the 14th or 15th". We reached out on 6/19/24 status when it didn't arrive, and they stated they didn't actually send it until 6/17/24 and it would again arrive "today or tomorrow." As of 6/28/24 still no check has arrived. On 6/14/24, I offered to go in person to pick up check to make it more convenient. Then offered my *****. *** ***** stated we would be paid by ***** 6/27/24 - no payment received. Then stated they would send payment by noon on 6/28/24. We shared our frustration and intention to file BBB complaint - their response then changed to stating they would send payment by 7/1/24 or 7/2/24. Continued delays and lack of follow through are concerning. We simply would like our refund of $2400 ASAP.Business response
07/23/2024
The job was completed on 07/19/24Customer response
07/23/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
******** ****
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Contact Information
Cleveland, OH 44109
Business hours
Today,12:00 PM - 5:00 PM
| MMonday | 10:00 AM - 7:00 PM |
|---|---|
| TTuesday | 10:00 AM - 7:00 PM |
| WWednesday | 10:00 AM - 7:00 PM |
| ThThursday | 10:00 AM - 7:00 PM |
| FFriday | 10:00 AM - 7:00 PM |
| SaSaturday | 12:00 PM - 5:00 PM |
| SuSunday | 12:00 PM - 5:00 PM |
Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.