ComplaintsforCatch-A-Critter, Inc.
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/28/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Date of transaction is; September 9th 2023. The amount we paid; was $545.72. Catch a critter was supposed to do 2 things; 1 installed trap and 2nd repair area that was damaged. My dispute is: to address the issue. A- Afer the trap was in place, It took them two weeks before they addressed the trap issues from the raccoons tapering with the trap. From then on, it was a pattern of taking weeks to address issues and getting a phone call back took the same amount of time. B- I was told, before the trap was installed, that the trap will be installed until the raccoon is caught. Next they would do repairs after the raccoon is caught. C- So we waited for months still calling them until Feb 7th 2024, I had enough, I called to cancel services and they removed the trap super fast. D-I waited until Mar 2024, I started calling about a refund; for the months of April, May, June, I have left many messages with Denise and no reply. I called in Aug 2024, and I talked to a man and was told then that I don’t get a refund, because that was on the document I had signed. No one called about a refund. I expected more communications, addressed the needs of their customer, and not have to wait forever for services that they claim they would provide. I try to choose Black Owned companies first for services, but this one took the cake, CAC services is an F. No I would not recommend nor will I suggest doing business with CAC again, because they have such bad services to us consumers.Initial Complaint
03/06/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I called the company for assistance with catching a skunk. They advised that they would come out, access the issue and lay traps. They came out, looked around, put some peanut butter in a cage and charged me $290.00 I id not hear from the company for a week. I had to call them to advise to come an pick up their trap because nothing was caught. They came out and moved th trap to the back of the house. The skunk was still not trapped. I called them AGAIN 5 days later to come and get the trap. 2 days later they got the trap but no skunk. I want some or all of my money back. This is ridiculous!!
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.