Business ProfileforC-Auto Glass, Inc.

on 6/30/22 we took our van to C Auto Glass's designated subsidiary location called Signature Auto Glass on St Clair Ave in Cleveland 44103. I was met by ***** who i learned later is the owner and was filling in for a no show employee. ******* cell is *** *** ***** He and I arranged for the car to be picked up after he closed with the key locked inside. We went there to pick it up around 7:30 that eve and noticed the remote lock didnt work. I called him and he explained it was the fact that 2 keys were in the same area. My wife knew immediately that he was wrong. I called back a few minutes later to also get instructions on care for the glass etc. because he didnt tell us anything about that. He seemed unfriendly but did explain the rules. When we got home learned he was wrong about the key but also noticed the rear electric sliding doors werent working either. i called the main number the next day and they asked me to bring the vehicle to their Parma location. Their employee ***** (i think) argued with me about what was going on. He figured out that they screwed up on the the lock. and tried to make the ridiculous argument that they couldnt have messed up the sliding doors which are electric because the screwed up lock is more mechanical and the doors are electric. While i was there another customer was returning because they installed 2 cup shaped item upside down in her roof. anyway ***** and another older worker were arrogant and looking at me like i was the crazy one. i drove 34 miles total to ****** to learn that the Auto glass company triggered a switch that disables the electric sliding doors. Before i went to ****** i texted and callled ***** but got no response. today we noticed they also screwed up the molding on the windshield. I would like BBB's readers to know how incompetent and uncaring these people are. I think the fact that as an owner ***** accepted a tip from me before work started confirms how sleezy they are.