ComplaintsforJustin and Joe Mayes
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/18/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I had this father son install a roof on rental property at *** ******* ****** ***** ***** At a cost of $11,700.00 which I paid in full. I discovered they damaged a replacement window frame ,which there is no fix the vinyl window frame is all welded together.I contacted Joe (the dad) He got irate with me and had his son Justin (which is the owner) He called and apologized for his dad behavior.He said I paid good money for roof they would take care of window. I tried falling about 12 times and left messages but no return calls.It has been 3 weeks no return calls. I am asking for $990.00 $290.00 for window and $200.00 delivery and $500.00 for installation and material and cleanup.Business response
05/04/2022
[BBB Transcription via Phone]
At the end of the job when we did the final walk through and we took before and after pictures. There couple of nick in the paint and *** said its ok he would take care of it. A piece of metal flashing was showing and we have to go back to cover it up so I let him know that I would take care of it in a couple days. Our schedule was full and about a week after *** called us using profanity. I think he broke the window because he was upset that he didn't have us paint the nicks He called me and said he has a price on a couple of windows and he stated we our going to take care of it. We took pictures and stated that we will not be paying for a new window.
Customer response
05/04/2022
Complaint: ********
I am rejecting this response because:I am asking for $990.00 because they broke window.I am furious about what they said.I BROKE THE WINDOW TO GET HEM TO BUY A NEW ONE.are these guys for real I think they are ******* they come do the job get your money and hope they never hear from you again.My next step is to take them to court because of not doing what they promised.
Sincerely,
*** *****
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.