ComplaintsforOSU Property Management

• Initial Complaint

  08/14/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This is a predatory company that has made verbal promises to my daughter (whom I am the guarantor for) and her roommates. The follow promises were made throughout the leasing process:-in October 2023, the unit was shown by ****. She showed us the unit next door that was completely remodeled and upgraded and told us the unit we were looking to rent would be undergoing a complete remodel and would be complete by March 2024 and we could come back and see it. We signed the lease based on this information. -we called back in March 2024 to inquire about seeing and write told it would be ready in April. - we called back in April and they told us it would now be July. -in July, they said they were just waiting on the floors to be installed and it would be done by move in day.-We move in tomorrow and still have not seen it.-in addition, we called in July to request to move in 4 days early on 8/15 and were told that the weekend would be free but any days before that would be $20/day.- we spoke with ***** a few days ago, she said she felt terrible and would make sure the stairs carpet would be removed, wed have new stainless steel appliances, new toilets, and have the entire apartment cleaned by move in 8/15.- we spoke with ***** this week and she is now stating that **** who helped us initially was fired and no longer works for them. That it will be $350 to move in early even though we have paid the full amount of rent for the month of August. We are also told that since we are moving in early they are not obligated to do anything and that we are not her priority because of the amount of rent we are paying. The treatment, misinformation, deceptive and predatory practices are horrible, and we deserve what was promised to us upon signing the lease before we take legal action.

  Customer response

  08/29/2024

  
  ******* ******* <************************************************>
  Attachments
  Aug 15, 2024, 3:23 PM
  to disputeresolution
  
  Update-
  Upon move in today, we arrived to a filthy disgusting apartment. Carpets have old stains, the floors and cabinets have old food encrusted on them, unknown substances that could potentially be mold, no shower curtain rods or clothing rods. Upon arrival the code we were given to the lock box didnt work and delayed our move in as well.
  Nothing had been cleaned, there was no hot water, no new appliances delivered, nothing upgraded or remodeled as promised. Since our complaint we uncovered additional reviews on ****** where tenants were made promises of renovations in order to be talked into signing a lease, and then this company bait and switched them and did nothing they said. This is a common practice for this company. Please see attached pictures for the state of this apartment when we walked in. To be told you only pay our lowest rate, you are not our priority after additional promises were made is simply horrible.

  Customer response

  08/29/2024

  
  ******* ******* <************************************************>
  Attachments
  Aug 15, 2024, 8:41 PM
  to disputeresolution
  
  This is what is advertised online for their address, for the same amount of rent they are paying and what they were shown and told it would look like when they move in. ($2500/month). As you can see it looks nothing like this in the pictures.

  Business response

  08/30/2024

  
  
  2169 D
  
  Our office has had the opportunity to review the filed letter and attempt to address their concerns.
  1)        This location is a 4-unit apartment building and the rent for their unit is $625 per person per month. Other units rent for $700-800 per person per month.
  2)        This unit has been updated and has new floors, new stair treads, new stainless-steel appliances, new toilets. Was painted and cleaned before move in.
  3)        The tenants moved in before the lease started and paid $17.50 per person per day for this privilege.
  4)        The total rental amount for the period of August the 19th 2024 through July 26th, 2025, equals the exact amount that each person is paying per month.
  5)        The residents of this unit were shown various other units at different locations and at different price points. In this particular building, there are three different rents depending on the unit I.e. different amenities, views, and remodeled conditions. It was determined that the existing kitchen was not in need of replacement and this was reflected in the rental amount that was agreed to between the parties. Units with new kitchens were available at other locations but at a significant difference in price. We do not believe that there was any deceptive or predatory practices that resulted in the tenants agreement to rent this unit at a lower price point than other available units.
  6)        The tenants upon move-in worked with our management staff to prepare a list to address their concerns that at this point have all been completed. This list was agreed upon tenants and our management staff. If there are other concerns about remaining items in the unit, they should submit work orders to our office so we can address them in a timely manner.

  Customer response

  09/07/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 22144511
  
  I am rejecting this response because: 

  Our office has had the opportunity to review the filed letter and attempt to address their concerns.
  1)        This location is a 4-unit apartment building and the rent for their unit is $625 per person per month. Other units rent for $700-800 per person per month.
  

  What other units are renting for is irrelevant and this notation further proves that we were told you pay the base rate, you are not a priority the week of move in when we were inquiring when the things promised would be complete. We simply want what was promised which was a fully remodeled unit as advertised on ********** and told verbally to all tenants when agreeing to sign the lease. 

  2)        This unit has been updated and has new floors, new stair treads, new stainless-steel appliances, new toilets. Was painted and cleaned before move in.
  
  This is not what was promised and agreed to The flooring was replaced in the living room and hallway. Thats it. The kitchen and bathroom floors are old and disgusting, and the carpet in all 4 bedrooms is old and has multiple stains. The stair treads were laid on top of what appears to be spray painted stairs and coming up at the edges due to be laid on wet paint. As of your response, appliances had NOT been replaced as promised and were only delivered on 9/4 after you received our message and after your response above. As per the pictures sent clearly the unit was not cleaned nor was anything painted- the walls still had food encrusted on them from the previous tenant as you can clearly see in the photos as well. 

  3)        The tenants moved in before the lease started and paid $17.50 per person per day for this privilege.
  

  This is not the case. The charge was $350 total, please provide a breakdown. 

  4)        The total rental amount for the period of August the 19th 2024 through July 26th, 2025, equals the exact amount that each person is paying per month.

  
  5)        The residents of this unit were shown various other units at different locations and at different price points. In this particular building, there are three different rents depending on the unit I.e. different amenities, views, and remodeled conditions. It was determined that the existing kitchen was not in need of replacement and this was reflected in the rental amount that was agreed to between the parties. Units with new kitchens were available at other locations but at a significant difference in price. We do not believe that there was any deceptive or predatory practices that resulted in the tenants agreement to rent this unit at a lower price point than other available units.

  They were specifically told that their unit would have a complete remodel including the bathrooms and floors. The unit we were shown as comparable to what it would look like upon move in was not even in the same building and the one advertised online to my knowledge is not in the same building with that address. Again, this is deceptive and a bait and switch tactic that is unacceptable. 
  

   6)        The tenants upon move-in worked with our management staff to prepare a list to address their concerns that at this point have all been completed. This list was agreed upon tenants and our management staff. If there are other concerns about remaining items in the unit, they should submit work orders to our office so we can address them in a timely manner.

  This is not factual. The tenants have been met with nothing but rudeness and disdain, and have been brought to tears by the rental office staff on more than one occasion. 
  

  We would like the following completed to remedy the situation. 
  
  #1- The tenants and movers spent hours cleaning before their things could even be moved in. $200 credit and reimbursement of the early move in fee is requested.
  #2- stainless steel appliances installed by 10/1 (this is now complete)
  #3- new carpet in bedrooms and new flooring throughout kitchen and bathrooms installed by 10/1
  #4- reduce rent to $575/person since kitchen and bathrooms were not remodeled and you falsely advertised the apartment online as remodeled and verbally said the same upon executing the lease OR complete the remodels as requested by 11/1 and reduce rent until complete.

  Regards,
  
  ******* *******

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