26 Customer Reviews
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Review from Maureen C
1 star10/06/2024
I truly wish i could give them negative 5 stars.... ******************...Honestly needs to be sued in a class action lawsuit.Everyghing consumers say below is accurate...READ especially **** below to see exactly what happende to me after they declare the car totalled in my accident. They totalled it specifically IN ORDER TO TAKE THE INSURANCE PAYOFF AND IN ADDITION STEAL THE EQUITY. Amazing.. I am a successful businessman who has owned 12 **** I WILL NOT BUY ANOTHER ONE FROM *** for cash or lease or loan...DONE. ATTENTION *** Financial CEO: ****** IN **********:The FINAL *** INSULT ...AS FOLLOWS: In order to capture the Lease Surplus Equity( see **** below) THEY CANCEL YOUR LEASE....again , specifically so they can take away your equity.THEN THEY ACTUALLY SEND YOU A $500 LEASE TERMINATION BILL !? No...not a lie.And if you dont pay it, they send it to collection. Im not making this ****** and Hide.*****, **********Review from Kira H
1 star08/27/2024
They require you to send a check (they recommend cashiers check!) in the MAIL to payoff your loan! What kind of unsafe and antiquated policy is this?? Oh and when you send the cashiers check certified mail and it gets lost, they wont waive any accrued interest even though you made a good faith payment and upheld your end of deal. They require you to send a check (recommend cashiers check!) in the MAIL to payoff your loan! What kind of unsafe and antiquated policy is this?? Oh and when you send the cashiers check certified mail and it gets lost, they wont waive any accrued interest even though you made a good faith payment and upheld your end of deal. Goodwill goes a long way for customer loyalty and they definitely lost sight of that over $129.27. P.S. Cashiers checks cant be canceled for 90 days!!! Would not recommend to anyone!!!Review from Teddy G
1 star06/25/2024
They don’t allow you to travel with your bike overseas. I bought the R1250GSA to take it places. Got a job overseas and they won’t allow me to ship it. I am ultimately going to pay it off and ship it anyways. Looks like they don’t want you to adventure your adventure bike. I will not use them again.Review from Josh W
1 star05/15/2024
I have a bill of sale from a dealership that purchased my X5 off a lease from me. I was charged a turn in fee, when I clearly didn't turn in the vehicle. Not a single person at BMW financial was willing to clearly explain the situation. I feel like I was wrongly charged a $380 turn in fee, when the car was not turned in. I think the worst part was not a single person at the BMW financial office was willing to work with me to explain it, extreme lack of professionalism there. The customer service agents were rude and I was hung up on.Review from Olga K
1 star05/09/2024
BMW Finance is terrible. If I could give them zero stars, I would. We paid off our car back in 2010, yet we still haven't received the lease release document from them. Despite reaching out to BMW Finance a whopping five times, each time they assured us they'd send the document from their archives within 10 working days. It's now been over a month, and still no document. We'll definitely be financing our future cars through a different, more respectful financial institution.Review from Vanessa D
1 star04/18/2024
BMW Financial lacks professionalism.. I returned my lease with 1940 miles under which I was informed by a BMW dealer consultant I will be credit for. I have owned and leased a total of 3 vehicles and always had an immaculate payment history with BMW financial. I was cleared about not wanting to purchase another vehicle at that moment because my husband is in the military and we will not be in town for a few months. Now BMW is sending me a bill for wear and tear on tires for $1,219 but will settled for $609. So what happened to the credit for unused mileage? And also wear and tear on tires? On almost 2000 of unused mileage? I spoke to ****** at BMW financial and besides talking over me the entire phone call and lacking professionalism I didn’t get anything resolve. Great customer service when having an open account but things will definitely change once you are no longer a BMW customer. Very disappointing.Review from Chris O
1 star04/11/2024
I returned my BMW X3 in perfect condition (garage parked the entire term and only 7,000 miles) after the 3 year lease was up. I had it inspected by ******* and then the dealership. I received the multi point inspection report from the dealership on 3/26/24 stating $0 is owed. Today, 4/11 I received a certified letter from BMW Financial stating that I needed to pay for a tow cover the dealership removed during the first annual service and failed to replace. End of lease customers beware - BMW financial claims the dealership report doesn't matter and the report they send out is final.Review from Tina V
1 star02/20/2024
BMW Financial Service is a nightmare if you have a lease with them and get into a car accident. They will pocket all the money from the claim even if its more than the car payoff amount because "they can, they own the car" but also ask you for additional deductible amount that your insurance took out of the settlement even though they are already receiving more than the car payoff amount was or value at because its money they say they still deserve. BUT will give you in credit to lease or buy another ****** bmw.... WORST COMPANY EVER... Screwed me after my first major accident in their faulty carReview from Heather H
1 star02/07/2024
This is nothing more than an answering service with no options to talk to humans. Automated robots exist to transfer you to various extensions for as long as you're able to endure. They are not available during e-lunch breaks, weekends or after 2:00. They will break you. GET A DIFFERENT CAR!!!Review from Sally T
1 star01/11/2024
BMW Financial Services lost my electronic payment and insist I pay the difference. My bank has been investigating the issue, in the meantime, but I'm furious. I have never been late on my payments and am more than disappointed in them.
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