ComplaintsforSpeedway Towing

• Initial Complaint

  07/11/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Took my vehicle to the business for repairs, they told me the cam shaft and crank shaft sensors were bad, I asked is that for sure my issue and was told yes and I had them replaced. I picked up the car and drove around the corner where it stalled again and I returned to the repair shop and was told the computer shorted out the sensors and I needed a new computer. I asked for a full diagnotic instead because I did not feel it was the computer. I was then called and told it was my wiring harness shorting and it needed to be replaced, which I had done and the car has never started again and the battery wouldn’t hold a charge. I towed it to another mechanic and was told it has skipped time and I should take it to the dealership for a possible manufacturer warranty in the engine for replacement. After taking it to the dealership I was told by the dealership that the wiring harness had fried the battery as well as major components in engine and to even find out the extent of the damage I would need a new engine harness costing over $5,000 to even start to fix the damage done. I called back to the business and informed them what the dealership said about the car and was told I would need to speak to the owner but yes “out of the country” I have out nearly $1000 into repairs at this business only to have them kill my engine costing me the car all together. It sits at the dealership now awaiting what I need them to do. I have incurred costs of towing from their repair to another because they said there was nothing else they could find as to why it now wouldn’t start, then another tow charge to take it to the dealership.

  Business response

  07/17/2023

  Mrs. ********** came to our shop as a new customer, we diagnosed her car and the scanner said that the issues were two crank shaft sensors and one cam shaft sensor. We replaced them and the car drove fine and was picked up by Mrs. **********. She called us again after and said the vehicle was stalling. We scanned it after, and it was the same issue. So, we did a full diagnostic and the issue showed was that computer is causing the sensors to damage.
  
   We informed the customer and she said she needs to get her money together to replace the computer, so she’ll pick up the vehicle and she’s liable for it and she’ll come back eventually. She called us a third time regarding the same issue with the vehicle. She said she took the vehicle to the dealer, and they told her the issue wasn’t the computer, it was the defective sensors that we installed. so she requested that we replace the sensors again since she still had warranty. We haven’t charged her for any extra labor as that’s the third time we’re replacing the sensors.  We asked her for the dealer’s diagnostic report to verify the issue and she never brought it.
  
  The vehicle was running, and, on the day it was supposed to be brought in, she called us saying the vehicle won’t start and it’s our fault. Even though, it wasn’t. We try to make our customer happy, we sent a tow truck to pick up the vehicle at no charge to the customer. When we went to pick up the vehicle, the battery was dead. The customer then mentioned that she thinks the issue may be related to the fuel system and asked us to check on the fuses. We diagnosed the vehicle again and it appeared that someone else had tried worked on the car after us. Some wires in the harness were torn. If it was our fault that the wires were damaged, the vehicle wouldn’t have been running to be driven off our shop in the first place. We then called the customer as we found it and told her to come over and see the damaged wires.
  
  The customer signed a document stating that she agrees to us to repair the damaged wire as she saw it. The vehicle then was running again but still had issues, so we advised the customer to take it to the dealer as we’ve done all that we could’ve done. The customer then paid us to tow the vehicle to a different mechanic shop to work on it. Then claims she took it to the dealer straight after.
  
  
  Now the customer is trying to blame us for the whole matter and is asking us to pay for all the repairs that are needed for the vehicle even though, these issues weren’t caused by us as we’re not the only ones that worked on the vehicle and everything that was done on our end was by the customers signed agreement and supervision. Our conclusion is that the customer knew there were many issues with the vehicle and tried her best to try and make it seem like we’re the ones that damaged the vehicle just so that we’re liable for the repairs.
  
  We’ve been in business for over 10 years, and we have never had any issues with any of our customers. In fact, they always return.

   

  
  Pictures and documents are available but couldn’t be uploaded for some reason. We’re open to emailing them. 

  Customer response

  07/18/2023

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 20305712
  
  I am rejecting this response because: 

   

   

  The vehicle was improperly serviced and I have documentation and all of the photos to show the poor quality of the work done causing the engine to be fried. The service on behalf of the repair shop not only costed me time and money but ultimately my vehicle had to be surrendered to the bank since it needed a new engine. The work was not completed in a professional manor nor correctly and it resulted in more damage than repair. I have the documents from the manufacturer dealership stating what caused the issue with the car and how the repair job was done wrong and killed the engine. It also, created a safety issue since the anti theft recall could not performed as well. I was not able to upload all of the photos but I do have them as additional proof of the service I received. the documents and photos have all been sent in via email as it is not allowing me to download them here
  
  Regards,
  
  ******* **********

   

  '*******' via Dispute Resolution - Shared Inbox <disputeresolution@centralohio.bbb.org>
  Attachments
  Jul 13, 2023, 1:54?PM (5 days ago)
  to disputeresolution
  
  
  
  These are the documents from the repair shop that damaged the car as well as the diagnostic paperwork from the Hyundai dealership which is highlighted in yellow.
  
  I am now requesting a brand new vehicle as well as a full refund of all monies incurred from this whole ordeal.
  
  
  
  ******* **********
  ...
  
  [Message clipped]  View entire message

  Customer response

  07/19/2023

  
  '*******' via Dispute Resolution - Shared Inbox <disputeresolution@centralohio.bbb.org>
  Tue, Jul 18, 1:48 PM (1 day ago)
  to Better
  
  I am unable to save my response so I am putting here:
  
  I reject the response from the business because; 
  
  The vehicle was improperly serviced and I have documentation and all of the photos to show the poor quality of the work done causing the engine to be fried. The service on behalf of the repair shop not only costed me time and money but ultimately my vehicle had to be surrendered to the bank since it needed a new engine. The work was not completed in a professional manor nor correctly and it resulted in more damage than repair. I have the documents from the manufacturer dealership stating what caused the issue with the car and how the repair job was done wrong and killed the engine. It also, created a safety issue since the anti theft recall could not performed as well. I was not able to upload all of the photos but I do have them as additional proof of the service I received.

  '*******' via Dispute Resolution - Shared Inbox <disputeresolution@centralohio.bbb.org>
  Tue, Jul 18, 1:50 PM (1 day ago)
  to disputeresolution
  
  I was unable to submit my response to the business online. I reject the response to the business because;
  
  The vehicle was improperly serviced and I have documentation and all of the photos to show the poor quality of the work done causing the engine to be fried. The service on behalf of the repair shop not only costed me time and money but ultimately my vehicle had to be surrendered to the bank since it needed a new engine. The work was not completed in a professional manor nor correctly and it resulted in more damage than repair. I have the documents from the manufacturer dealership stating what caused the issue with the car and how the repair job was done wrong and killed the engine. It also, created a safety issue since the anti theft recall could not performed as well. I was not able to upload all of the photos but I do have them as additional proof of the service I received. 

  '*******' via Dispute Resolution - Shared Inbox <disputeresolution@centralohio.bbb.org>
  Attachments
  Tue, Jul 18, 2:08 PM (1 day ago)
  to Better
  
  Here is additional information that I was unable to upload to my response to the repair shop.
  
  
  This it the documentation from the factor dealership regarding the damage caused to the vehicle as a result of the improper repair from the merchant. This also includes the photos of the work completed as well as the sensors that does not appear to have been replaced as charged $610 for. The sensors shown all look worn and dirty and now brand new as a new part should. It also includes the admission of the repair shop of them stating they “replaced the wiring to the wiring harness that connects to the coil pack” which is where the wires are seen just cut and twisted back together. It is not due to me permission to fix because as a customer of the repair shop you are giving permission based on their experience and knowledge of what is needed. The repair was not done correctly and that resulted in the termination of the engine. It was not my permission that cause the issue, but the inability of the mechanic to properly perform the task. 
  
  ******* ********** 

  Business response

  07/24/2023

  Customer and her son are attempting a fraudulent claim against our company and are also attempting to hurt our company's reputation for something that they have planned from the beginning and simply have no proof that the vehicle wasn’t worked on properly. the customer’s son copied the same exact complain she wrote and posted it as a second complaint on  BBB and Google which is defamation and we’re considering to bring an attorney into this matter as we know we have enough proof to pursue this matter of harassment in court. Complaints # 20305712 submitted by ******* ********** & Complaint submitted by Trezon Dancy are completely identical. 
   
  
  The customer’s vehicle wasn’t running when it was picked up by our tow truck driver which is why we sent a truck in the first place at no cost to the customer. The battery was already dead when the vehicle was picked up. It wasn’t dead after it was brought to us as they mentioned. 

  
  We have security camera evidence that the customer said that the vehicle had been having many issues for more than a year. We also have recordings of her signing the attached document, her looking over the wires and acknowledging that there's a damage before we even work on it which is why we had to require her to look at it in person to avoid what is happening right now as we had a feeling that the customer was going to accuse us of not working on her vehicle properly. 
  
  
  The pictures that were provided by the customer were BEFORE the wiring job was done and the customer came to look at the damaged wires which is an obvious attempt to prove something that didn’t happen. We have video footage as proof that the customer did take the pictures when she was brought in to sign, authorize and acknowledge the wire repair. If the wiring did cause any shortage, it is because the wire was already damaged before the vehicle even first stepped into our shop. We just happened to catch the issue. 
  
  
  The cam shaft sensors weren’t “dirty” nor “used”. Receipts of several brand new sensors are available. Customer came and acknowledged the replacement of new sensors more than once. 
  
  
  The other pictures shown of the wires are taken after the vehicle was worked on by someone else. Those wires didn’t look like they did in the pictures when the vehicle left our company. As mentioned, we have pictures and receipts as proof that the vehicle was picked up from our shop and dropped off at a different mechanic shop for them to work on. Then she claims that she took it straight to the Hyundai dealer. Customer also said that she had already taken it to the dealer after the first time she brought it to us and never proved it. Ignored our request to bring the diagnostic report from the dealer because simply it didn’t happen. The customer took the vehicle to many places before and after it was worked on at our company. Which means that we're not liable for any damages that the owner claims were caused by us.

   

  We request the immediate closure of this case as it's taking more time than it needs. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩