ComplaintsforUrban Express Charter
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Complaint Details
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Initial Complaint
05/16/2022
- Complaint Type:
- Order Issues
- Status:
- Answered
We have been contracting Urban Express Charters for the 2021-2022 school year to assist with supplemental student transportation to and from school. As part of the agreement, they were to provide us with service for 3 routes and buses daily. We have not been provided with the 3 buses per the agreement and the owner is claiming that is false.Business response
05/27/2022
BBB made a courtesy call to business and spoke to the owner, *****. He said he had explained what happened to the consumer and she accepted that and paid his company. They did provide the transportation but some of his drivers had Covid which necessitated some changes.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.