ComplaintsforLevy & Associates, LLC

• Initial Complaint

  11/04/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  The business filed a lawsuit against me to collect a debt for medical bills that went to collections. I then immediately paid the hospital directly in full. I am trying to get contracted as a financial representative for Northwestern Mutual amd they need something from Levy and Associates saying the debt has been paid on on a payment plan (I provided them the notice of dissmisal from the court signed by ******* * ****** #*******).

  Levy and Associates apparently changed systems and they now have no record of me and therefore will not send me anything saying I do not owe any money. This is keeping me from getting contracted and by extension getting paid for work and training already completed.

  I have been trying to get this resolved for weeks and they refuse to give me anything I can pass to my prospective employer stating I do not owe them anything

  

  Business response

  11/08/2024

  **********************
  
  We are in receipt of the above referenced complaint from ***** ***** stating that their account has been paid to the hospital and they are requesting a paid in full letter.
  
  The firm has verified with our client that Mr. ******* account is paid in full. Our client advised us they have spoken with Mr. ***** and that a payment history letter was mailed to Mr. ***** on November 1, 2024. In addition, the firm mailed Mr. ***** a paid in full letter on November 6, 2024.
  
  If ***** ***** has additional questions he may contact us directly by corresponding to **** *** ***** ** *** ******* ********* **  ********** or by calling our Toll Free Number ###-###-####.
  

  Customer response

  11/08/2024

  I accept the business's response to resolve this complaint.
  
  Regards,
  
  ***** *****

• Initial Complaint

  10/24/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I currently owe $766 to an old ****** card (*********) that went into default last year after I had a heart attack. I've contacted levy several times willing to make a $50 payment a month until this is resolved. Every time I contact anyone (including supervisors) the best they can do is $150 a month. Like so many others, we live paycheck to paycheck and can only afford $50 a month until it's paid off. I currently have over $6000 in medical debt with another collection agency, and they are willing to take $40 a month until paid off. I don't understand why levy will not take less than $150 a month. I acknowledge the debt and want to pay it back, but I can only afford $50 a month. I know agencies like these purchase these debts for a fraction of the original debt. So I know there has to be the ability to negotiate. I hope someone who is higher on the corporate structure at levy reads this and contacts me so we can resolve this debt. Thank you

  

  Business response

  10/31/2024

  ******************
  
  We are in receipt of the above referenced complaint from ***** ****** stating that he has attempted to make a payment agreement of $50.00 per month on his account and the firm will only agree to accept $150.00 per month.
  
  Our records indicate Mr. ******** file was placed with our firm by our client ******* *** ** *** on or about February 6, 2024. Mr. ****** has reached out to firm in order to establish a payment agreement on their account. The firm offered Mr. ****** a payment agreement of $175.00 per month until the account was paid in full, to which Mr. ****** did not agree. Mr. ****** was advised that any payment amounts that are sent into the firm would be deducted from his account balance. The consumer made a payment in the amount of $10.00 on or about May 20, 2024 that has been deducted from the account balance.
  
  In the interest of customer service, the firm is willing to offer Mr. ****** a formal payment agreement in the amount of $50.00 per month until the account is paid in full. The firm attempted to reach Mr. ****** by phone on October 25, 2024 to establish the payment agreement, but there was no answer.
  
  ***** ****** may contact us directly to establish the payment agreement by corresponding to **** *** ***** ** *** ******* ********* **  ********** or by calling our Toll Free Number ###-###-####.
  

  Customer response

  11/13/2024

  I accept the business's response to resolve this complaint.
  
  Regards,
  
  ***** ******

• Initial Complaint

  10/17/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I been trying to reach someone to speak to from levy and associates and it seems like I can’t get someone to answer me they freeze my bank account I have no money I have 2 kids I have no other income I can’t not get a hold of them I keep leaving voicemails and no one calls me back me .

  

  Business response

  10/23/2024

  ****************
  
  We are in receipt of the above referenced complaint from ****** ****** claiming that their bank account is frozen, they cannot reach the firm and their voicemails are not returned.
  
  Our records indicate the file was placed with our firm by our client on or about August 2, 2024. The account was placed with our firm with Judgment being obtained. Judgment was granted on May 28, 2021 in amount of $6,530.70 plus post-judgment interest at the rate of five percent. The firm filed for a Post-Judgement Writ of Garnishment September 10, 2024.
  
  The firm conducted a search of our system of record with the Ms. ******’ phone number for two weeks prior to the BBB complaint.  Ms. ****** placed calls to the firm on October 16, 2024 and October 17, 2024. There were no representatives available at the time of her calls and she was given the option to leave a message for a return call.  The firm placed a return call to Ms. ****** on October 17, 2024. During that call Ms. ****** was advised that the firm is currently waiting an Answer for the pending bank garnishment.
  
  If Ms. ****** has additional questions she may contact us directly by corresponding to Levy Law Firm, ** *** ******* ********* **  ********** or by calling our Toll Free Number ###-###-####.
  
  

• Initial Complaint

  10/15/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I received this letter from this company no idea what this is and the account with ************** Selection Grantor Trust dont know who they are nor ever had an account with this plus back in 2021 I was in ****** ******* where my wallet was stolen I reviewed my things back from the border patrol of someone trying to use my id

  

  Business response

  10/22/2024

  October 22, 2024
  
  BBB, Better Business Bureau
  **** ****
  
  Re: BBB Complaint Number: 22427754
  
  We are in receipt of the above referenced inquiry from **** **** stating she does not know the creditor, has never had an account with them and has previously had her wallet stolen.
  
  Our records indicate this file was placed with our firm by our client, ********************** on or about October 01, 2024. An initial validation notice was mailed to **** **** on or about October 3, 2024; the notice provided Ms. **** with information regarding the debt, as well as notice of her rights to dispute the debt and request validation of the debt. The firm has received no communication from Ms. ****.
  
  Based on the request in Ms. ****s inquiry, on or about October ******* the firm mailed additional account information to Ms. **** for her ********* addition, in response to Ms. ****s claims, the firm mailed Ms. **** a fraud packet to be completed and returned to the firm.
  
  If **** **** has additional questions she may contact us directly by corresponding to Levy Law Firm, PO Box ******, ********, *******; ********** or by calling our Toll Free Number ************.

• Initial Complaint

  10/03/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  **Subject: Request for Assistance with Overpayment Issue - **** & Associates**

  Dear BBB of ************,I am writing to formally request your assistance in resolving an overpayment issue with Levy & Associates.

  Earlier this year, I was subjected to a court-ordered garnishment from a judgment dating back 21 years. At the time, I attempted to inform **** & Associates that I was not the individual who signed the certified letter card, as I was in **********, D.C., seeking employment and living in shared accommodations at the address on file.

  Despite my efforts, the judgment was granted, and the garnishment proceeded as advised by my counsel due to the time constraints.The garnishment issue was eventually resolved after several back-and-forth communications. However, I later realized that I had overpaid.

  On August 21, 2024, I made a direct payment of $3,034.52 by phone, which was withdrawn from my KeyBank account on August 23rd under "levyassociatesphonecheck."

  Additionally, through the payroll garnishment, $4,636.82 was deducted, resulting in a total of $7,637.16 paid toward a court docket that only required $6,033.43. This means I overpaid by $1,603.73.

  I contacted both the Painesville Court and Levy & Associates about this overpayment. I was informed that the refund had been issued over two weeks ago, but I have yet to receive it. Given that mail from ******** typically takes around three days to arrive, I am concerned that something has gone wrong.

  Attempts to reach Levy & Associates by phone have been largely unsuccessful, with calls going unanswered and no callbacks received.

  Please advise on how Levy & Associates plans to rectify this situation and when I can expect my reimbursement.

  Thank you for your time and assistance.

  Sincerely,

  Customer response

  10/03/2024

  There is no #**...I put that by misstate in the form

  

  Business response

  10/09/2024

  October 7, 2024
  
  BBB, Better Business Bureau
  ****** *****
  
  Re: BBB Complaint Number: 22374645
  
  We are in receipt of the above referenced complaint from *********************** claiming that their debt has been over paid through garnishment.
  
  Our records indicate the file was placed with our firm by our client on or about December 26, 2012. The account was placed with our firm with Judgment being obtained. Judgment was granted on October 16, 2003 in amount of $3,906.21 plus post-judgment interest at the rate of ten percent.  
  
  On April 12, 2016 the consumer telephoned the firm advising they did not know what this account was for and requested validation. The firm mailed validation to the consumer on or about May 3, 2016.
  
  On April 21, 2023 the Judgement on the account was amended for the sum of $3,906.32. $590.00 in court costs, $1,287.90 in accrued interest and further interest at the rate of three percent from April 7, 2016. The firm filed for **************** March *******.
  
  A letter of representation was received from ***** E ******, ********************** on or about April 25, 2024. The consumers representation requested a continuance for the hearing and additionally requested the documents that were filed in the case. The documents were provided to the consumers representation on or about May 3, 2024. The firm received a letter from the consumers representation on May 21, 2024 notifying the firm that the objection to the garnishment proceedings was being withdrawn.
  
  *********************** contacted the firm by phone wanting to pay off the balance on the account. *********************** confirmed that they still had representation and they were advised that we would need to speak with their representation prior to accepting the payment. On August 16, 2024 the firm spoke with ***** ****** with ********************** and was advised that *********************** could work with the firm to resolve the account balance.
  
  On August 22, 2024 *********************** made a payment to the firm in the amount of $3,034.52. In total the firm has collected $3,720.69 in garnishment payments.  The final garnishment payment received by the firm on September 10, 2024 resulted in an overpayment in the amount of $404.97. A refund for the overpayment was sent to the consumer on or about September 26, 2024 via check number ******. The firm contacted the consumer via phone on October 3, 2024 and provided them with the refund information.
  
  At this time we have responded to the concerns raised in ****** Browns complaint and have confirmed the refund check has been reissued. If ****** ***** has additional questions he may contact us directly by corresponding to Levy Law Firm, PO Box ******, ********, *******;********** or by calling our Toll Free Number ************.
  

  Customer response

  10/16/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 22374645
  
  I am rejecting this response because I provided a screenshots in my complaint showing a total of $7,637.16$4,636.82 of which was garnished, and I made a direct payment of $3,035.52. While I did receive a check for $404.97 as indicated, the total overall was $6,033.43, which included court fees [see court document screenshot]. I am still owed $1,198.76. Attempts to contact their office have resulted in long waits and no callbacks. I upheld my end of this situation and expect my overpayment to be refunded immediately.
  
  ****** *****

  

  Business response

  10/25/2024

  October 25, 2024
  
  BBB, Better Business Bureau
  ****** *****
  
  Re: BBB Complaint Number: 22374645
  
  We are in receipt of the above referenced complaint from ****** ***** claiming they are owed additional monies due to an overpayment with garnishment.
  
  As stated in our prior response, on August 22, 2024 *********************** made a payment to the firm in the amount of $3,034.52. In total the firm has collected $3,720.69 in garnishment payments.  The final garnishment payment received by the firm on September 10, 2024 resulted in an overpayment in the amount of $404.97. A refund for the overpayment was sent to the consumer on or about September 26, 2024 via check number ******. In Mr. ****** response, he has confirmed that this refund has been received. At this time the firm has received no additional garnishment payments from the court. Mr. ***** can follow up with the Painesville Municipal Court on his concern for the potential additional overpayment of garnishment funds.
  
  The firm placed a phone call to Mr. ***** on October 17, 2024 and advised him of the above information. If Mr. ***** has additional questions he may contact us directly by corresponding to Levy Law Firm, PO Box ******,********, *******; ********** or by calling our Toll Free Number ************.

• Initial Complaint

  06/21/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I've been making payments and believe I have overpaid the amount I owed. I cannot get any information over the phone. Waiting for the next available represented goes nowhere. They never answer. All other voicemail options to do not work. I am going to stop paying. Its been over the period when I should have paid off the balance.

  

  Business response

  06/25/2024

  ****************
  
  On June 21, 2024, our firm, Levy & Associates LLC, received notification of this BBB Complaint regarding ****** ********s file with our office. In the complaint, Ms. ******* claims that the balance should be paid; that she believes she has overpaid the debt; and that our firm does not answer her calls.
  
  By way of background, Ms. ********* account was placed with our firm by our client, ******* *** ** ***, on or about July 22, 2016. An initial validation notice was mailed to Ms. ******* on or about July 22, 2016. The notice provided Ms. ******* with the name of the original creditor, assignee, and the total amount of the debt as of the date of the letter. In addition, the notice provided Ms. ******* instructions outlining how to dispute the debt and respond to the correspondence. The notice was not returned to our office as undeliverable and we did not receive a reply to the notice from Ms. *******.
  
  On September 2, 2016, our firm filed a lawsuit with the ****** ********* ***** (case number ***********), regarding Ms. ********* account. On January 5, 2017, the court awarded judgment to our client; the judgment included interest and court cost. As of June 25, 2024 the following is a review of the balance history on Ms. ********* account, Original Claim: $2,342.45, Accrued Interest: $508.25, Court Cost: $229.00 which is a total of $3,079.70 less the total payments/credits: $1560.00 the Current Balance is $1,519.70.
  
  On or about February 9, 2022, a letter was mailed to Ms. *******; the letter provided Ms. ******* with judgment details (case number, date and court), the sum owed, plus interest and court cost.  Further, the letter explained that Ms. ******* should contact our office within fifteen (15) days of the date of the letter to make arrangements to resolve the debt, if no contact occurred the firm would go to court and ask that an order be filed to attach the non-exempt money in Ms. ********* bank account and to pay the attached non-exempt money to the Court to pay the amount owed on the judgment. On February 21, 2022, Ms. ******* telephoned our firm and requested to make monthly payments until the debt was paid in full, Ms. ******* then agreed to pay $52.00 per month until the debt would be satisfied.
  
  Our records indicate that Ms. ******* has made timely payments and the remaining balance as of June 25, 2024 is $1,519.70. Further review of our records shows that our firm received an email from Ms. ******* requesting a telephone call on June 21, 2024, our firm returned the call that same day. During that call, Ms. ******* requested to know the remaining balance owed on the judgment and the original placement balance. In response to Ms. *******’s request, our firm provided both the outstanding and original placement balance to Ms. *******, to which Ms. ******* replied she didn’t realize the original balance was “that high”; the call then ended as Ms. ******* stated nothing more was needed.
  
  In this BBB complaint, Ms. ******* alleges her calls went unanswered. In response, our firm reviewed its call records and based on that review, our firm returned four (4) inbound calls from Ms. ********* telephone number on June 21, 2024, Ms. ******* calls were not answered and she did not leave voicemail messages. As stated previously, our firm promptly telephoned Ms. ******* on June 21, 2024 upon receipt of her email requesting telephone contact. While Ms. ******* states in her complaint that she believes she has overpaid the balance, our firm provided the placement balance and outstanding balance during the June 21st telephone, which Ms. ******* acknowledged. A balance history has been provided within our response and our firm mailed a payment history to Ms. ******* on or about June 22, 2024 for her review.
  
  If Ms. ******* has additional questions, she may contact us directly by corresponding to **** *** ***** ** *** ******* ********* **  ********** or by calling our Toll Free Number ###-###-####. 

• Initial Complaint

  06/07/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I have been dealing with this business now for over a year. They give me 90 day payoff amounts and if it's not reached they will give me another one. BUT the amount never goes down and when I talk to the associations they are always really rude and have told me that the other payments aren't going to anything. Where is my money going? Plus they don't seem to understand or care that I have to have money to live on. I just talked to this guy and he wouldn't even give me a 6 day additional time and didn't know what payments I have made. It's really very stressful to deal with this company

  

  Business response

  06/13/2024

  ***************
  
  Levy & Associates is in receipt of ***** *******’s complaint. We appreciate the opportunity to address her concerns.
  
  In March 2018, Ms. ******* signed a Retail Installment Contract to buy a Chevrolet Cruze from **** ***** *********. ****** ********** Corporation, an indirect automobile finance company, accepted assignment of the contract from the dealership. After Ms. ******* defaulted on her payment obligations, ****** ********** referred her account to Levy & Associates to recover what is still owed. In February 2022, our firm mailed Ms. ******* a letter containing our contact information, details about the debt, and instructions on how to request debt validation. In April 2022, our firm filed suit. In November 2022, judgment was entered in favor of ****** ********** and against Ms. ******* in the principal amount of $15,920.95, plus costs.
  
  Our firm did not hear from Ms. ******* until July 20, 2023, when she telephoned our office requesting a settlement. On behalf of Credit Acceptance, we offered to settle the judgment for $3,400. That offer was valid through October 29, 2023. Ms. ******* stated she intended to accept that offer, but her first scheduled payment was returned because there were insufficient funds in the payment source. After that, our firm made numerous attempts to reach Ms. ******* to discuss the reversal. She did not respond to our communications until October 4, 2023. At that time, we explained that the settlement arrangements had broken. Ms. ******* requested another settlement and received an offer of $3,405 good through January 2, 2024. She verbally accepted that offer and made a payment of $405 during the call. However, the $405 payment reversed because there were insufficient funds in the payment source. Our firm mailed Ms. ******* a letter notifying her of the issue.
  
  On December 4, 2023, Ms. ******* asked for an extension of the October 2023 settlement offer. Our firm suggested that she first attempt to pay the settlement as scheduled since the offer was good through January 2, 2024. Our firm received $800 from Ms. ******* prior to December 15, 2023, but she didn’t follow through with the remainder of the payments and broke the settlement arrangement as of January 2, 2024. On that date, Ms. ******* asked for and received a third settlement offer of $3,322 good through April 2, 2024. She verbally accepted the offer and promised to pay $400 toward the settlement by January 12, 2024, but did not follow through.
  
  On March 21, 2024, Ms. ******* called to ask for an extension of time to pay the third settlement. While we were unable to grant the extension, we were pleased to offer her a fourth settlement of $3,253 good through June 21, 2024. Ms. ******* initially said she intended to accept that offer, but on June 7, 2024, she told us she did not intend to complete the settlement as scheduled and requested another extension. Our firm explained that an extension was not available.   
  
  The fourth settlement offer will expire on June 21, 2024 unless the full offer amount is paid. If Ms. ******* finds herself unable to complete the fourth settlement, our client is willing to offer her a fifth settlement. If Ms. ******* would like to discuss that, she is welcome to call our office toll-free at ###-###-####.
  
  Since Ms. ******* questioned how her payments have been applied, our firm will provide her with a payment ledger. If she has questions after reviewing it, she is welcome to call our office at the above number and we’ll be happy to talk through it. Moreover, we have reviewed the conversations Ms. ******* had with members of our firm. On each call, our office appropriately assisted Ms. ******* with payment options and answered her questions. We appreciate the opportunity to address Ms. Trivett’s concerns.

• Initial Complaint

  05/31/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Levy and Associates offers a phone number, but no real way to contact anyone in their offices. I have been trying for weeks to reach out to someone and no matter what time of day, or how many times I try, I get a voicemail and no returned call. Somehow ******* ****** **** let this firm sue me from across the country, and they won their judgement because I was unable to travel the 2000 miles to court. Everything about this company has been a nightmare.

  

  Business response

  06/06/2024

  **********************
  
  We are in receipt of the above referenced complaint from ***** ******. We have completed an investigation of our records, and hope that this letter helps provide clarity.
  
  On March 14, 2023, suit was filed with ******* ****** ****** ***** ****** ******* ****, the court awarded Judgment to our client and against ***** ****** on October 5, 2023, Case Number ***********.
  
  While ***** ****** states numerous attempts to contact the firm have been unsuccessful.
  Our records show an attempt to reach Mr. ****** by phone occurred on May 28, 2024, ***** ****** did not answer, and therefore a message was left with the firm’s telephone number and business hours. Our firm received a voice message from Mr. ****** on May 29, 2024, requesting contact, our firm attempted to return his call on the same day, again there was no answer and a voice message was left including the firm’s telephone number and business hours. As of June 4, 2024, our records do not indicate ***** ****** has telephoned the firm.
  
  ***** ****** states the firm was awarded Judgment although he lives across the country. Our records show service was perfected on April 27, 2023, at 4:26pm at and was signed by ***** ****** within the state of Ohio. Our firm does not indicate return mail nor do is there a notice of a change of address. On or about May 2, 2024, our firm mailed a Notice of Wage Garnishment to Dylan ****** providing information to avoid a wage garnishment if he wished to complete and return the notice.  As Mr. ****** did not return or contact us our firm proceeded by mailing the notice of wage garnishment to ***** ******’s employer. 
  
  If Mr. ****** should have additional questions or concerns, he may contact us directly by corresponding to **** *** **** **** ** *** ******* ********* **  ********** or by calling our toll-free number ###-###-####.

• Initial Complaint

  03/12/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Currently am being sued by this creditor, Have attempted to contact them multiple times just to get my file number so that I can pay the bill, Absolutely cannot get in contact with anyone from their office to simply get the information i need to get this resolved.

  

  Business response

  03/14/2024

  *****************
  
  We are in receipt of the above referenced complaint. Suit was filed with ********** ********** ********* ***** **** on September 2, 2024 and assigned case number **********.
  
  A review of our call records indicates telephone number ***** ******** associated with Mr. ******* attempted to contact our office on March 11 and March 12, 2024, our collections department attempts to return call requests within 72 business hours of receipt. Upon further review of the file we were notified that Ms. ******* was represented by an attorney. Our firm successfully contacted *********** *******’s attorney on March 13, 2024 and confirmed the consumer was no longer represented.  Our firm then contacted Mr. ******* on March 13, 2023 and successfully resolved the outstanding debt. *********** ******* will receive a letter confirming the account has been settled additionally the firm will notify the Court that the file has been resolved.
  
  If Mr. ******* should have additional questions or concerns he may contact us directly by corresponding to **** *** ***** ** *** ******* ********* **  ********** or by calling our toll free number ###-###-####.

• Initial Complaint

  02/15/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I have been making monthly payments to this company for almost a year now in regards to a court judgment that was filed by them on behalf of a creditor. I try calling daily and can never speak with anyone. Voicemails don’t get returned. I’m simply trying to obtain my payoff balance and make a lump sum final payment. I will stop making monthly payments if I cannot obtain a balance still owed. Very frustrating when you can’t get ahold of a business that tried to take you to court!

  

  Business response

  02/20/2024

  We are in receipt of the above referenced complaint. Suit was filed with ***** ********* ***** in ***** Ohio on July 13, 2022 and assigned case number ** ** * ****** Judgment was awarded for our client and against Ms. ******* on September 11, 2022 as case number ** ** * *****.   
  
  A review of our records indicates ********* ******* contacted our firm on August 4, 2022 to request repayment options. During this call firm offered Ms. ******* a settlement amount less than the balance owed. ********* ******* accepted the settlement offer as well as agreed to an Agreed Judgment Entry and monthly auto payments to begin on or about August 19, 2022 tentative end date is July 19, 2024. Ms. ******* returned the signed Agreed Judgment Entry and the authorization for payment document on August 16, 2022. Our records indicate as of September 19, 2024 Ms. ******* has made timely payments and as of February 19, 2024 there is a remaining settlement balance.
  
  In response to ********* *******’s concern that attempts to reach our firm had failed and she wanted to obtain the remaining balance owed from our office as she to pay the remaining settlement balance. A review of our telephone records does indicate Ms. ******* left a voice message on February 15, 2024, our office successfully contacted ********* ******* by phone on February 15, 2024. 
  
  In order to assist ********* ******* with BBB Complaint Number ******** and subsequent telephone call on February 15, 2024. Validation of Debt documents have been prepared and will be mailed on or about February 19, 2024. Additionally, our collections supervisor telephoned Ms. ******* on February 19, 2024 and provided the remaining outstanding settlement balance.
  
  If Ms. ******* should have additional questions or concerns she may contact us directly by corresponding to **** *** ***** ** *** ******* ********* **  ********** or by calling our toll free number ###-###-####.

  Customer response

  02/22/2024

  I accept the business's response to resolve this complaint.
  
  Regards,
  
  ********* *******

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩