ComplaintsforGreater Columbus Convention Center
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Complaint Details
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Initial Complaint
12/19/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
On Sunday, September 10th I parked in the small surface lot across from the convention center to pick up donations for New Directions Career Center from Parlay. Not to party. . .drink. . .eat. . .smoke. . .or take part in some event I didn't even know was happening. Charity work. I pulled in at 12:49p and left at 1:16p. When I went to pay my ticket I was charged $17!$#@*? I looked over and then noticed your special event sign placed in a parking space off to the side. How does a driver see this sign?!&^%@$# Very poor placement! When I left and drove by the main parking garage I clearly saw the sign (on the driver's side) before pulling all the way into the parking structure. I immediately called to get a refund and I was instructed to send an email. I sent an email TWICE with no response. Poor customer service. I want a refund. Credit card ending -**** (VISA)Business response
12/21/2023
We have found the customers original email to our Parking Department and will reach out and provide the appropriate refund.
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Contact Information
Business hours
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| MMonday | By Appt. Only |
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| TTuesday | By Appt. Only |
| WWednesday | By Appt. Only |
| ThThursday | By Appt. Only |
| FFriday | By Appt. Only |
| SaSaturday | By Appt. Only |
| SuSunday | By Appt. Only |
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.