ComplaintsforMid-Ohio Emergency Services

• Initial Complaint

  08/14/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I was admitted into the ER at ********* ******** on 04/24for pregnancy complications. I was seen by the ER physician for not more than 3 minutes after spending 8 hours at the ER. I received a bill from mid-ohio emergency services for almost $1500 for that 3 minutes visit by the physician and it was a separate bill from the one I received from the hospital. I did apply for financial assistance with **** ****** and i was approved with 100% discount and when i contacted **** ****** about the physician’s bill from mid-ohio, they told me that they are affiliated with **** ****** and that they will honor the same rate of discount given by **** ****** for the same date of service. I contacted mid-ohio emergency services so many times via emails and i sent them a copy of the financial assistance approval letter from ohio health. They only gave me 50% and i sent them so many emails asking them to honor the discount rate i was given by ohiohealth and they totally ignored all of my emails and my balance was never updated.

  Business response

  08/24/2023

  Ms. *******,  I would first like to say that I hope that you are doing well after your visit to the ED on 4/24/23.  I am also very sorry that you have experienced frustrations with your MOES bill.  I understand that you have applied for the government HCAP program that is offered through the hospital and qualified for 100% charity care.  That is wonderful.  Since this is a government program, the hospital is reimbursed for the accounts that are written off; unfortunately, we are not reimbursed by anyone however we want to be cognizant of the needs of our patients, so we offer a 50% discount.  When you are first registered there is a permission form which notifies you that there are several different organizations that could be involved in your care and that they may or may not participate in this program.  I know that it can be a little overwhelming to read everything but I wanted you to know that we do try to alert patients in advance.  We appreciate all of the steps that you have taken in order to try to get your bill resolved.  In conjunction with *********** we would like to extend you 100% HCAP for this one visit date of 4/24/23.  We have contacted our billing agency and asked them to zero your account for this date and send you a zero statement.  Thank you for bringing this to our attention.  

  Customer response

  08/25/2023

  I accept the business's response to resolve this complaint.
  Regards,
  
  **** *******

• Initial Complaint

  11/27/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  Please remove the $1700 charge from my credit this account is not mine or is fraud all my healcare is covered under the VA and Medicaid

  Business response

  11/29/2022

  I am a little unclear as to who the patient was - the Customer Information line on the BBB complaint says:  **** ****** 

  There is an attachment of a Social Security Administration letter addressed to:  ******* ** *****

  There is an attachment of a Medicare Health Insurance card in the name of:  ******* ** *****

  There is an attachment of a Veteran Identification Card in the name of:  ******* *****

   

  Please confirm who the patient is and their date of birth and date of service.

  Thank you.

  **** ****

  Mid-Ohio Emergency Services

  11/29/22

  ********* ***** **** **** ****** **** ***

  Customer response

  11/29/2022

  they’re all the same person. Myself. My dob is ********** and my address is **** ****** **** *** **** ***** **** ** ***** I am a covered under the health information shown and should not have collections on my account. Please remove this bill it’s effecting my family’s ability to secure a good apartment for my kids. We have to move in the middle of December so if you could process this swiftly. I would really appreciate that. 
  
  Regards,
  
  **** *****

  Business response

  12/01/2022

  Our Akron Billing Center office received a BBB complaint from Mr. **** ***** as well. BBB complaint ID was #********.  With the information received at the ***** Billing Center, they were unable to locate Mr. ******* account and sent a reply back to the BBB requesting additional information including patients name, DOB and DOS as it appears on the billing statement.  In the ***** Billing Center BBB complaint the names **** ***** as well as ******** ***** were received on documentation.

  With the information that patient responded back with, ****** ******* DOB **********, we were able to locate his file.  We have two dates of service in our system for Mr. ***** (listed below).  For both Dates of Service a claim was attempted to be submitted to VA, but when an eligibility check was completed the name of the patient did not match the subscriber of the account so the invoices were transferred to the patient.  We received mail communication from Mr. ***** on 08/27/21, we requested copies of insurance cards due to subscriber name not matching (no reply from Mr. ***** was sent).  A call was received yesterday on 11/30/22 and Mr. ***** spoke to our National Patient Service Center.  Again, due to patient name concern, call was escalated to an NPSC supervisor who requested proof of coverage from Mr. *****.
  
  With review of the documents I received, Mr. ******* name is causing issues with our claims being submitted to his insurance(s).  Mr. ***** was registered under the name ****** *******.  Mr. ******* VA card has the name *****, ******** and his Medicaid card has the name ****** *******.  Further, patient supplied the name *****, **** on the BBB complaint.  How patient is registered at facility is how our account is registered, so for Mr. ***** it is listed as ****** ******* – which will prevent the VA claim from successfully being processed as VA has name listed ad *****, Adrianna.  Mr. ***** may want to review this concern with VA as well as bear in mind that when registering for a facility to use name as shown on insurance ID cards.
  
  At this time we are past our file limit to bill claim to the VA.  I will send an email request to ARS to closed both below DOS to zero balance.  ARS will also send Mr. ***** a letter of closure for his records and to support that these items have been removed from his credit report.  I am going to use the address **** ***** provided on the Akron BBB Complaint which is: **** ****** **** ** *** ***** ***** ** ***** for letter of closure to be sent to.  If there is a different address Mr. ***** needs closure letters sent to please advise. 
  
  DOS 07/15/21
  $1,744.00
  
  DOS 07/16/21
  $1,744.00

  
  

  Customer response

  12/01/2022

  I have already annotated I have gone by ******* NOT ******** LIKE YOU STATED YOU SEARCHED MY DOB IS ********* and I was told by your rep my account number was ******** and the address on file is **** *** ***** ********* ** ****** 
  
  Regards,
  
  **** *****

  Business response

  12/02/2022

  Mr. *****,

  First, I'd like to apologize for typing your name incorrectly. 

  Both bills have been written off and have a zero balance.

  A statement from ARS Collections will be going to the address that was listed on the BBB Complaint:  **** ****** **** ***** **** ***** ***** **  ***** as well as the PO Box that you indicated in your last message:  **** *** ***** ********* ** ****** 
  
  

  ******** is your Medical Record with ********** ***** ******* *******

  The BBB Report #******** for ** ******* should also now be closed as issue was resolved.

  Thank you.

  ****

  Customer response

  12/05/2022

  
  I accept the business's response to resolve this complaint.
  Regards,
  
  **** *****

• Initial Complaint

  11/14/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I had a accident at work at went to there emergency room and told them it was workers comp and since the services I had called and talked to 6 other people over a period of 4 months that this is a workers comp claim and it was paid and now they place the same bill on my credit report as of 11-14-2022

  Business response

  11/21/2022

  In order to pull Mr. ******'s account up, I need further information - his Date of Birth and/or Date of Service.  Neither are provided on the complaint.

   I called Mr. ******'s phone and left a message on 11/21/22 - 1048 am.

   I called BBB and spoke to ********* **********.  This information was not provided by the patient on his original complaint.

  Once this info is received, I will be glad to research his issue.

  Thank you.

  **** ****

  Customer response

  11/22/2022

  Date of birth 7-25-1976 date of service is December 2020. Business does not have my telephone number therfore u did not leave a message on my phone.
  

  Business response

  12/01/2022

  12/1/22

  Our billing office has located Mr. ******’s account under MRN ******** in our system.  Per review there is DOS 12/19/2020 with a balance of $1,111.00 with our external ARS collections.  We attempted to bill WC multiple times but claims were denied due to unable to ID member. 
  
  At this time, we are requesting closed to zero with ARS due to timely filing.  ARS will send Mr. ****** a letter of closure for his records.

   As a side note:

  Mr. ****** said a phone call was not left because we do not have his phone #.  I left a message on 11/21/22 at 1048 am at (380) 239-1956 which is the phone # listed on the BBB complaint.  If that is not his phone number, then I apologize.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩