ComplaintsforCelebrity Style Events

• Initial Complaint

  07/19/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased tickets for an event. I asked for a refund 10 days before the event. The timeframe to request a refund is 7 days before the event. I have included a screenshot of my refund request and my email I sent. I also have attached a screenshot of a Google message i sent. I would like a full refund of both tickets as I did not attend. This company is giving me the runaround and she knows that she isn’t right. Why are you keeping my money

  Business response

  07/29/2024

  Greetings, 

  I have checked my email and voicemail and I do not have any communications from ****** ********, **** ****** or ****** ********. 

  Unfortunately, I do not have a communication channel through Google. Therefor, I did not receive such messages. However, my company phone, address and email are very public knowledge. 

  Furthermore, my policy for refunds has and will always be that tickets may be transferred but not refunded; no matter the length of time. That information is listed with all of my events. 

  Lastly, ******** father is my stepfather and she also in communication with my brothers and sisters therefor, if there was any sort of confusion on how to reach me. I am sure my sister ****** whom she asked me about at a previous event, would have informed her how to reach me. As well as my other brothers and sisters which of whom she has been trying to build a relationship with. 

  I hope this communication helps. 

  Blessings to you ******. 

  Customer response

  08/09/2024

  Hi, I'm not sure what I was supposed to respond to. 

• Initial Complaint

  04/29/2024

  Complaint Type:

  Delivery Issues

  Status:

  Unresolved

  More info

  This company organized a disaster of a event on April 27th for a Mimosa Bar Crawl. I purchased two tickets for the event for ~$45 which was meant to include a swag bag (never provided to explained why we did not get it), a souvenir cup (we received), 12 drink sample tickets (received), and drink specials for the crawlers (not seen). We were fortunate that we only had to wait 30 min to get checked in, so we were in the early part of the crawl. One hour in, one of the bars ran out of champagne because they were not ancitipating 1500 people. We took a break at a local restaurant then tried again 2.5 hours in, the next bar we were at was also out of champagne. We were sold drink tickets that we were unable to use. While this may not have been intentional fraud, it was a sham. The organizer has since deleted all negative comments on the event from the event page, deleted comments and removed commenting functionality on their summary post about the event (after receiving severe backlash). There is no way to warn future customers as the company is removing all negative posts and comments, therefore removing all transparency. I have requested a partial refund from the organizer privately via email, but the organizer has publicly posted this, so I do not believe I will receive a response: "we will simply not provide a refund because attendees did not feel obligated to stand in line" Lines were not the issue, the lack of promised goods (approximately half of our drink samples, the drink specials, and the swag bag) is the reason for request.

  Business response

  04/29/2024

  Greetings, 

  Thank you for your feedback. However, there were not 1500 people in attendance.

  All Mimosa Crawl locations were informed of the number of attendees and times. I do not own the establishment that ran out of champagne, however, from my understanding, one of the locations just had to go to the back to get more champagne and just needed patience from attendees as they went to get more. That was just one location and there was a total of five locations participating in the Mimosa Crawl. 

  You are more than welcome to share your personal feelings on your personal social media accounts. 

  Thank you. 

  Customer response

  04/29/2024

  No explanation was provided regarding the promised swag bag. I would like an explanation on this.

  I personally experienced two locations (******* & *********) that ran out of champagne. ***** wasn't even open until 2PM (I believe that was the time), despite the event starting at 1PM. One location (the art gallery) was providing pure mixer with little to no champagne. As the organizer, you should be working with these businesses to make sure that they are prepared in advance of the event, them running out less than halfway through the event is not acceptable. I am willing to let this go, even though I believe it is extremely poor business to not hold the vendors you work with accountable.

• Initial Complaint

  04/28/2024

  Complaint Type:

  Delivery Issues

  Status:

  Unresolved

  More info

  I paid 311.57 for 7 tickets to a “mimosa crawl” that advertised 5 venues, specials and swag bags as part of the deal. We lost the first hour of the event standing in the check-in line and we were told they decided not to do the swag bags. One of the 5 venues on the event map said they were not participating. This was a poorly organized scam. I did not receive what this company advertised and I paid for.

  Business response

  04/29/2024

  Greetings, 

  As with any festival, concert or large special event there will be long lines. In starting our check in process earlier than our start time of 1:00pm.  

  The locations on the map were the correct locations and all locations; **** Hotel, ***** Steak, ********* Tavern, ******* ** **** * ****** were all in written agreement to participate in the Mimosa Crawl. There was even printed Mimosa Crawl Maps provided at check in. Furthermore, a videographer was hired to capture the event, therefore, we do have video proof that the locations that were on the map were open and participating in the Mimosa Crawl. 
  

  We would like to be given the name of location and name and staff member or description of staff member that informed you they are not apart of the Mimosa Crawl. 

  Thank you. 

  Customer response

  04/29/2024

  the main part of my complaint was not addressed which was a swag bag that was advertised as included with event ticket purchase, paid for by attendees, but was not distributed to attendees. A purchase is a legal contract: I agree to pay money for your goods or service and you provide what is indicated at time of purchase. That did not occur. The contract was broken by the business when they knowingly misled customers by charging for a swag bag that was not provided. This is fraud. A refund is the only appropriate response. 
  

• Initial Complaint

  08/29/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I was at the Columbus food and wine festival this weekend. Spent $55 per ticket on the VIP experience, this was a joke. There was no VIP tent, no live music (just a dj), no wine flights (just warm wine), there were some chairs set out but there was no way to differentiate them from people who had not paid for the event. The bottles of wine were $8 bottles we could have purchased at a local grocery store and nothing special. The seats were scattered with some tipped over and looked very unorganized. I purchased the birthday cake and bubbly experience as an event for a bachelorette party (12 of my friends also purchased this experience) and we wasted our money. The cake for the cake tasting was "on the way." There were a few vendors and a food truck there. One of the vendors even laughed at us when he found out we had purchased tickets. We left by 8:30 because it was clear this event was a joke.

• Initial Complaint

  08/28/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  Purchased tickets for an event put on by this organization at the Columbus food and wine festival that was held 7/30. The tickets were for a “birthday cake and bubbles” vip event to occur at the festival. It was to include 4 cake tastings and champagne flights as well as buckeye vodka tasting per the online description. There was also to be reserved seating. Tickets were $54 per person. The event started at 8 and when we arrived there was no reserve seating, no cake, and the champagne was very cheap and very warm. There were not 4 different kinds and there was no buckeye vodka samples. I have been in contact with the owner, explained to her the experience we had, as she was not at the event and she agreed to refund all of our groups money. I have sent her the list of all people in our group and she now will not respond. We have not been refunded anything and this event was not as it was described online.

  Business response

  09/28/2022

  Greetings! 
  First, our company policy is no refunds. 
  The Columbus Food & Wine Festival happened in July of 2022, Myself (business owner) was unable to attend the event due to being hospitalized during the event and it was beyond my control. In which case, my husband and festival employees were responsible for the success of the festival. 
  It seems her group attended and purchased advance tickets to our Birthday Cake & Bubbly event. The event was to take place at 8:00pm with a live DJ, sparkling wine & champagne flight (3) and cake flights (3) as advertised. Tickets were $50 
  Several members of her group reached out for a refund. They stated that the event was not set up and they never got any wine or birthday cake. I informed them prior to issuing a refund I would reach out to staff members to find out what happened. 
  
  Our summer Intern informed me that she couldn't begin setting up until 7:30pm for a prompt start time of 8pm and that was told to the party. In an effort to make the situation right our summer intern gifted each woman in their party with a bottle of wine, this bottle of wine is valued at $45 that was being sold at our event. In addition to the bottle of wine for each member of their group, which was 12 bottles of wine. They also received a goodie bag of snacks from our event sponsors to hold them over until the start time of 8:00pm. 
  She stated she informed them that the event would still start on time. However, the group left 10 minutes after receiving the bottle of wine and goodies. 
  I also spoke to the sound engineer and dj for the event who were both  hired to work at the start time of 8:00pm and they all started the summer intern did get everything set up on time. However, the group had already left. 
  Again, our company policy is no refunds. Had the group stayed for the event at the start time they would have been able to enjoy the full amenities of the event. 
  Therefor, our refund policy remains the same. No refund. 
  In Fact, a few weeks after the event I started receiving suspicious log in attempts to my Venmo account for two days. Then two days later I got a money request from a person their group; Brittany. It seems Brittany was attempting to hack my Venmo my account to refund everyone herself. I called Venmo and the same IP address that tried to log into my account is the same one that tried to log into my account. I am assuming Brittany is in fact that scammer. 
  Hope this helps. 
  Thank you!
  
  

  Customer response

  10/02/2022

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 17786530
  
  I am rejecting this response because: 

  This account of the event is quite inaccurate. The ticket price was 54.66. See attached screen shot from website purchase. We were given one goodie bag which was supposed to be included with the event and it included one bottle of wine (not worth $45), some pudding cups (one was missing from the package) and two small bags of pork rinds. She did state we could come to Columbus and pick up wine but none of use live there. We arrived to the event at 8:00pm which is when it started. We stayed for about an hour and no cake ever arrived, no private seating was set up, wine served was warm. When speaking to the vender on the phone she stated she wanted to get the story from me because she was not there and left the event in the hands of an intern. She stated since it was not ran the way it was intended she would refund all our purchases and asked that I send her a list of everyone’s names. I did that with no response from her. I have attached screenshots of some of the emails here as well. One member of my party did request the funds from her via Venmo but did not attempt to hack her account. 
  
  Regards,
  
  *** *******

  Customer response

  10/04/2022

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 17786530
  
  I am rejecting this response because: 
  
  
  

  I have reported the transaction to my credit card company as fraudulent and a refund was processed through them as they deemed the transaction qualified as fraud. This business owner is a scammer and the BBB should reflect that in her rating. 12 of us would state we showed up on time when the event started at 8pm. We went to dinner prior to the event and we’re still in the restaurant an hour before. I’m sure many people would remember our large group. The lies this business owner continues to tell are endless and the public should be warned about doing business with her in the future. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩