Customer ReviewsforRogue Fitness

My order wasn't fully delivered. The tracking number indicated 11 items, but *** only delivered 8 on 10/17. I even chased down the driver, who said nothing else was in the truck for me. The next day, I received another tracking number via email from *** showing a shipment hold at a *** location, which I never requested. When I went to the *** store around 3 PM on 10/18, only 2 items were available for pickup. I contacted ROUGE again about my missing barbell, and they claimed it was at the *** store. After calling my local ***, I learned that the last piece had just arrived an hour prior.I paid over $200 for shipping, and the service has been unacceptable. When I reached out to ROUGE customer service, they told me to contact *** and I had to insist on a follow-up. I asked ROUGE to arrange for the last package to be re-delivered, but they said it would take 1-2 business days to investigate. Ive spent so much time tracking down both *** and ROUGE, and each time I chat with ROUGE, I have to repeat my story. This is very unprofessional and not how you treat a customer who spent over $1500.

Canceled my order for a row machine due to "fraudulent activity" but kept my 1200 dollars. Customer service does not help.

Failed delivery, unable to have a refund for their actions in not delivering anywhere near the estimated delivery date. Customer service does not provide answers or resolutions. They never offered compensation either. There was zero oversight regarding the shipment. I want a refund but they will not let me because they say they never promised delivery on a date yet gave me a specific date they did not meet. I have had to be the one to make phone calls and they have not done anything to help track down my shipment. I am unable to do anything for rectifying this because they are not accepting my request for a refund and return their product.

I ordered a $3500 piece of equipment from this company. Rogue shipped the piece through one of the most terrible freight line companies, who ultimately damaged my item severely. The fright line company also ran over my mailbox upon delivery. I had to order additional parts that were not properly tapped and miss measured. For the premium price paid for this item, there should never be these types of mistakes made. Also for the price paid in shipping they should use freight liners who actually care for the customers product.

I have been a fan of Rogue for years and love that they are an American Made Company. They do make solid products as well. Thats where is stops. They are completely dropping the ball on customer service and experience in general. Anything you look to purchase has outrageous shipping charges. Any equipment has near double the cost to ship if not more. For example, 5.11 tactical vest with a pair of 8.75 pound plates we more than double the cost to ship that item in a reasonable time. HARD PASS. This results to window shopping for specs and then moving on to another option to purchase. I also recently purchased a pair of Rogue Knee sleeves that ended up being too small. If I compare those to ******** product the Rogue is a smaller fit. I ended up having to return the Rogue Knee Sleeves and they wanted to charge close to $15 shipping for the return of one pair of $70.00 sleeves. That was close to a quarter of the cost and is a complete joke. If you couple that with the cost to ship them to me, I am paying 50% in shipping. Who wants to do business with someone like this. In My Opinion, Rogue is driving away users and they don't seem to care. We are being reduced to a window shopping environment for ideas and then I am off to find similar products at a more reasonable price. Not cheaper, but someone who does not take advantage of people. WAKE UP ROGUE! Or tell us your model has changed and you do not want to focus on an individual consumer. Your reviews show similar interactions, question is, what's your next step?

Below average customer service. Issue 1: I bought the *** lite squat rack a few years back. It did not come with the hardware to attach the pull up bar. I called and let them know they did not have the hardware with my order. They said theyd get some out ASAP. Nothing. I called again and asked if I could get some hardware since nothing had been previously shipped. They said theyd ship some out. Nothing. Just a joke. I ended up getting some my self. Issue 2: I had some recent interest in a cable machine. I asked about shipping and how the product would get to my garage. They said it wouldnt. It wasnt guaranteed to even get off the *********** would need a forklift. Oh ok. Let me get a ****lb forklift into my neighborhood real quick. I will not be using Rogue for future orders- theyre too cool and big to care about helping customers. Huge disappointment from someone who lives in **** and loves to support **** based companies.

Rogue Echo bumper plates do not fit standard Olympic bar - I bought a set of 6 plates for $407 for my daughter who is at college consisting of two each of 45 lbs, 25 lbs and 10 lbs plates. Out of the 6 plates, one of the 10 lbs plates did not fit either sleeve of a standard Olympic barbell that she bought from Amazon. The remaining 5 plates fit fine. She tried to force the problematic plate into the barbell sleeves but the plate would just not go in! I contacted customer service for a replacement of the defective ************************************************************************ my life. They first asked for photos and I sent them photos with my daughter holding up the barbell with the defective plate stuck at the top. Then they asked for videos which I refused. Then they asked for caliper measurements. My daughter does not have a caliper tool and I did not want to buy one just for this purpose since they cost about $45! So I sent pictures of a ruler against the plate and barbell sleeves showing the measurements. **************** responded that they cannot do anything without caliper measurements! So basically they do not trust a customer who is having an issue with one of six plates purchased and also the cheapest one in the set purchased. I have asked my daughter to buy another 10 lb plate from a local store. Also she wanted to get Rogue plates based on feedback from her college fitness communities. I am sure she will socialize her horrible experience with Rogue equipment within the fitness communities she works out with. I for one will not touch another Rogue product in my life.

This company did not disclose their packing methods. We were not able to unload the package from the freight truck because of the way they chose to pack the merchandise. They refuse to talk to us. The only thing they want to do is have us return it so they can charge 20%+ restock fee for something we never even got off of the truck. Then we can re-order it and pay again.

Rogue is an absolutely awesome company! Super easy to deal with when you encounter an issue. **************** is on point and they make some of the best weight lifting products out there. I had an issue with one order and it was resolved so quickly and easily that it made me a rouge customer for life. Thank you guys!

Rogue Fitness has terrible customer service! I ordered the Concept2 Rower from their website and was shipped a faulty machine. After many emails with various customer service representatives and receiving a package to fix the damage which did not address the issue whatsoever, they shipped me a new rower with the assurance they would handle all return shipping. This did not happen, as I was instructed to leave both boxes outside for the shipper to pick up. After two weeks, only one box was picked up and I explained via I could no longer have such a safety hazard blocking my front door. Rogue still did not arrange pickup despite offering them ample time to respond and I was forced to dispose of the faulty rower at the local dump. Several days after I dropped off the remaining box at the dump, I received the box shipped back to Rogue at my front door. I again notified Rogue that if they did not retrieve the box in a timely manner, it would also be disposed of. After no response was received by Rogue, I also dropped this box off at the dump. I am absolutely floored Rogue can stay in business with such terrible customer service. This was my first and last Rogue purchase. I hope others exercise caution when considering Rogue purchases.