ComplaintsforTempo Health & Fitness LLC
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Complaint Details
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Initial Complaint
12/23/2023
- Complaint Type:
- Order Issues
- Status:
- Unanswered
It’s illegal to not have a way to cancel a service via app or online account. This company only allows canceling by chatting with a representative on the computer. We had problems with the unit early on and had to have someone come fix it. We haven’t been happy with it and are finally canceling/. The monitor can’t be used for anything else so the unit it useless. Once chatting they then require you to call back to cancel when it the term of the subscription ends or I forfeit the last four months of the service. I should be able to cancel at any date and use it until the end of the subscription. They make it incredibly inconvenient to cancel and violate law and industry custom. We have only had it this long because it’s so annoying to cancel and deal with customer service.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.