ComplaintsforVocational Experts Of Ohio
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Complaint Details
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Initial Complaint
01/26/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
This company was hired for a divorce case. I paid for services of a report to be written up and paid again for the company to be a court witness. We were in communication with the company that we were in negotiations and this case would settle. My lawyer emailed 2 days prior to the court case to call off the witness. The employee said we would receive a refund but they would be holding $300 of the $1500 we paid. We followed up several times regarding the $1200 and she told us that accounting is only done once a month and it will just take some time. After multiple more attempts. She prompted us to call the owner. When we spoke to the owner *****, he said he wasn’t refunding anything to us due to the 48 hour rule. I told him that we notified his employee assigned to us 2 days prior to her show up time and he screamed at me telling me he wasn’t giving us anything back. We would like the $1200 refund we were told we would receive back by ***** ********.Business response
02/26/2022
Ms. McCombs’ attorney, ***** ****, misinformed her that she was to receive a refund for the trial testimony fee, even though we were not notified within 48 hours as stipulated on the invoice.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.