ComplaintsforEdible Arrangements
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/16/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Placed order for an arrangement on 1/30/24 for delivery 2/14/24, a gift for family members. It is now 2/16/24 and the order has not been received. I have reached out numerous times. No one answers the phone. I have left 3 messages. There has been no communication from the store. I am beyond disappointed and will never use this company again but at this point I just want my money back.Initial Complaint
01/26/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Item was left on a porch and product was ruined. Fruit was squishy and not edible. I’ve made contact with the company multiple times considering they sold an item that was not usable and ruined. They refuse to acknowledge the squishy and stale/non edible fruit and state it’s not their fault.Initial Complaint
05/12/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I ordered a fruit basket online on May 8; requested delivery for May 12. The order total was $44.05. The confirmation stated delivery on May 12, 2023. The order was not delivered. I live near Pittsburgh, my daughter lives in Cbus, OH. It is her birthday. I counted on this business to deliver a thoughtful gift to MY DAUGHTER since she is so far away with no family there for her bday and they did not. They also did not contact me to let me know it would not be delivered. Business has not tried to resolve.ORDER DATE - Monday, May 8, 2023 ORDER TOTAL - $44.05 ORDER NUMBER - ***********-1 PAYMENT INFORMATION: ******* ***** *** ******** Rd Weirton, WV ***** ORDER INFORMATION: DELIVERY ON MAY 12, 2023 ********* ************* 11109 KINGFISHER PL PLAIN CITY, OH, 43064 304-794-8911 ITEM QTY PRICE DISCOUNT TOTAL Fresh Fruits Box - One Size 1 $36.99 $0.00 $36.99 $0.00 $0.00 $0.00 *Containers may vary. Edible Arrangements - 658 1415 Grandview Ave Columbus, OH 43212 CARD MESSAGE: Happiest of Birthdays! Love you more than ever, Mom DELIVERY CHARGE: $3.99 SALES TAX (7.50%): $3.07 TOTAL: $44.05Initial Complaint
03/17/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Order was placed for a fruit arrangement to be delivered on February 14, 2023. The arrangement was not delivered, but my card was charged. The business does not answer their phone, respond to email, or return voicemails. I have also filed a dispute with my bank. Attached are the original order, the dispute I filed, and the status of the order as on todays date. I received a call from the business on 2/17/23 where they left a voicemail. I immediately returned the call. Went to voicemail and was not returned.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Customer Complaints Summary
4 total complaints in the last 3 years.
2 complaints closed in the last 12 months.