ComplaintsforPerformance Triggers

• Initial Complaint

  10/10/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Product ordered September twentieth 2024 its now October tenth and we still havent received our order. Have called multiple times they dont answer the phone dont answer emails they are terrible Im starting to believe that this is a scam site

  Business response

  10/10/2024

  Upon review of the information provided, we have no emails from this customer indicating that they have reached out and attempted contact. If the customer would like to reach out to support@performancetriggers.com with their ORDER NUMBER and NAME. We will gladly help them with their order and provide any necessary information. At this time, we do not have the information to look up the customers order or assist them until they reach out. 

• Initial Complaint

  07/18/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Ordered there products never received it called them 4 times they keep giving me the run around it was sent back because of label damage

  Business response

  07/19/2024

  This order was placed on 6/21/24 and shipped out on 6/24/24. While making it's way through the network with ***** they deemed the customer's address as insufficient and decided to send the item back. This decision was made on 6/27/24. *********************** then reached out on 6/28/24 to let us know that he did not receive his package and would like the issue resolved. We responded on the same day and within the hour to help with his problem. Here is where ****** no longer responded to our email and called. Our rep asked ****** to check with the post office in his area to see if they still are in possession of his package as the tracking showed it had not yet moved from their facility. To our knowledge, ****** did not contact his post office. Our rep attempted to contact the post office in ******'s area on his behalf. On 7/12/24, after ******'s item still had not shown up in our warehouse. We reached back out to him to see if he was able to pick up his package and if he wasn't we offered to replace the order for him. This email went unanswered. ****** then called us on 7/18/24 and due to a poor connection our rep was unable to hear him and the call was disconnected. Which leads to today 7/19/24 and this BBB compliant. Our warehouse still has not received this return as the tracking shows it was returned to the post office in *********, ** on 6/27/24 at 2:32 pm and has not moved since. Our email to ****** offering to replace his order which remains unanswered still stands. We still are and have been willing to replace his order. If ****** would like to contact us via email or phone with an updated address, we will happily build a new order for him 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩