2 Customer Reviews
Review from Taylor J
5 stars07/11/2024
Customer service team was very helpful with answering my questionsReview from Chris K
1 star07/10/2024
It took two months to receive my product and then when I did receive it it was the wrong product. I had to pay shipping and handling to return it for my original order that I wanted and still had to turn around and wait another two weeks because they falsified information and stated that the product was in stock. To top that off I paid $290 and when I asked for my refund I only received $254. On top of all of this I was treated bias, unfair and was told the product was damaged and they took my restock fee and warranty fee and refuse to refund it. So you ask who I recommend them absolutely not
Performance Triggers Response
07/11/2024
Upon investigation it looks like the the item you ordered was sent to you, but you reached out to advise that you ordered the wrong generation for your firearm. We offered to replace the item for the correct generation, but that there would be a restocking fee due to the error on your end and not ours. As for paying for shipping back, we do not offer labels as some companies do not and we do not refund or replacement until the original product arrives per policy, therefore there was a wait time due to the shipping process of USPS. Warranties are non-refundable, that is noted. Shipping is also non-refundable which is noted as well. You were refunded $254 as that is the total after the 10% restocking fee which was reduced as a courtesy from a regular 20%. Overall, you were provided will all the information and refunded for the item.
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