Customer ReviewsforBassett Services Heating & Cooling, LLC Ohio Locations

First and foremost they have been working on my water heater and gas line for over 3 weeks and still are not done. Secondly, I have been told I've been extremely over charged. EXTREMELY.Third, they don't know what they're doing. They've used the wrong pipes. They got the city to inspect the pipes for the gas and **** says they never should have.. it should have been them.

Bassett formerly ***** which has been my ************ since 2014 when I had a new York Furnace installed I became a member of the ********** which was $19.50/month $234/year. This membership does come with exclusive benefits that I found useful until Bassett took over. #1 problem is "accounting" sometime in May when they transferred the benefit plan fees to Bassett which is $18/mo. I was billed $19.50 on May 15 & $18 on May 22. Jan - April 2024 was $19.50/mo under the Bassett name. I just checked my credit card statement and it appears I have a duplicate charge of $18 on October 2 & 15th. On October 18 I had a dose of "Fountain of Youth" system service call. The service tech identified that my 10 yr old furnace which is out of warranty needs a control **************** I am not impressed with your pricing. The "bandaid" estimate for 2 parts was $1300-$1600 or I could buy a new furnace for the price of $9000-$12000.I went online and ordered 2 genuine replacements parts (control **************** for a total of $267 shipped. Needless to say I believe in saving money. I do not care about your warranties, club savings, etc. It pays to be disloyal to a company rather than loyal to save money. Your pricing is outrageous and greedy. Do better!!

***** did a amazing job. Very professional, friendly and knowledgeable about the job. I would very much refer ***** as well as Bassett Services to anyone who is looking for electricial help. Thank you for all the work you did for me. I will keep the business in my contacts.

We hired a company to do our water pipes as they were broke. They did the job but quoted us way less than what it actually cost. ****** to take a payment plan before work started . After we handed them $10,000. After *** was done they refused payment plan and said it would go on our credit. Fast forward 2 years this company Bassett buys out the company and now are suing us for the remainder of the bill. First off it was put on our credit . Second this company isn't even the one who did the job.

June 14, 2024, Bassett Plumbing ( out of Indianapolis, Indiana ) sent a technician to analyze why my ceiling was water soaked. He gave estimate to replace my toilet & cut out pipe. My appointment was scheduled for June 20, 2024 . 2 hours before the expired time I get a call, “ we have no technician to come to your house today. You need to reschedule. I again make another appointment for June 24, 2024. I called @ 8:00 am and verify that I am on the schedule. “ yes, Ms. Day, your technician is on his way .” TWO HOURS LATER, I call & say, “ I am verifying that the plumber is still coming. AND, I am now told, “ Your appointment is cancelled. Your technician no longer works for BASSETT plumbing !!!! “ I say, “ WHAT ? No longer works there & I need to schedule a 3rd. time ? U must be joking !” I am told, “ Ma’am, don’t raise your voice.” Heck, no, I will NOT reschedule a third time. Supervisor calls me later & says, “ We will give u 10 % discount & reschedule for next Thursday. “ l said, “ No, after all the aggravation, getting a new toilet should be free labor. Thank goodness , I never prepaid $ 2,225. 00 for a replace toilet . I just called the Cincinnati, Ohio , headquarters & asked for a manager & was put on hold for 10 minutes & hung up .

We used **** ******** (now Bassett) a year ago for a water heater replacement, and had a good experience. This is our 1st time using them since becoming Bassett. We hired them for a simple drain clearing and were charged over $300. I thought that was very high and questioned the technician about it, but reluctantly moved forward with it due to need. The following day, I see on their website that they advertise a drain clearing and camera inspection only costs $79. I have since called 4 times in 11 days, and have yet to receive a call back. Each customer service representative is helpful and doing all that they can to escalate my concern, but management will not call me back. Terrible customer service, and I am incredibly disappointed in this experience. When I originally called, I was not upset, just wanting to resolve the payment. I am not reaching a point of significant frustration at managements lack of response at all to a repeat customer.