ComplaintsforColumbus Blue Jackets

• Initial Complaint

  09/23/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  I’m a frustrated Season Ticket Holder (former) of the ******** Blue Jackets. I’m a local resident in the ***** District and purchased half season tickets in 2019 upon moving to the ***** District. We were so excited after the play-off run with the sweep of ***** ***! When we purchased our season tickets, the city of ******** was about to enact a 5% event sales tax to all ticket sales. As an incentive, the Blue Jackets decided to offer new season ticket holders the opportunity to wave the sales tax, by signing a 7 year renewal agreement. As long as we signed the agreement to renew our tickets for 7 years, we would be capped at a 4% annual increase on tickets and wave the 5% event sales tax for 7 years. We of course agreed, as we had an opportunity to lock in great seats in the club level C5. Fast forward to this season, as you are probably aware, they have decided to upgrade and create a new fan experience in the club level, however they are doubling the ticket prices in the sections C1-C6. We were given the option to either buy the higher priced tickets or they would relocate us to other areas of the arena. I’m still within my 7 year agreement for seats within C5 and I declined. I requested to maintain my seats that I had on the aisle and wished for them to honor their own 7 year agreement. My sales rep ***** ******* passed me off to the VP of Ticket Sales, ***** *******. I have traded vm’s and emails with ***** stating that they have my tickets held, and would be in contact soon…since March of 2024. It wasn’t until today, September 16th, only a few days before pre-season starts that he finally called to tell me that they are not going to let me keep my tickets within C5 without paying the higher price. I could either move to another section with lesser seats on the aisle or could buy into their new Diamond Cellar Club. It feels very unethical that they can make the rules, create a contract and then change them when they no longer meet their needs.

• Initial Complaint

  12/03/2022

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I paid 2000.00+ for seasonal hockey tickets. Each match I am hassled, prevented or frustrated trying to retrieve my electronic tickets. I am required to get a CBJ hostess assistance (and she does not work weekends!). I want paper tickets. I want my seasonal access without interference. Customer Service is pathetic and unreachable. CBJ stole my 2000.00+ dollars and are not providing the tickets that was promised in this business transaction.

  Business response

  12/08/2022

  Thank you for passing this along. I personally spoke with Mr. ******* on Sunday, 12/4 and explained the process of claiming his game tickets through our CBJ app. Mr. ******* has also been in touch with his personal Service Team Member and she has also explained this process to him as well. I believe we are in a good place with him at this time and he has an understanding on where to go in the app to claim his tickets. In addition, I also asked him to save my cell phone number in case he cannot get in contact with his rep, he now has a second person to call. 

  Thanks again and please let me know if you need any additional information or have any questions. 
  

  *****
  

  Customer response

  12/09/2022

  I accept the business's response to resolve this complaint.
  

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