ComplaintsforPacas
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/27/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
The date of the transaction was October 31, 2023. My order number is ******. I ordered two 3 pack Women’s Light-Weight Crew Pacas socks, and one 3 pack - Men’s Crew Pacas Socks. I also ordered two Sock Gift Boxes as 2 of the 3 packs were intended as Christmas gifts. My order was confirmed 10/31 and shipped 11/3. It was delivered 11/5. The package was small and contained only the gift boxes and 1 pack of the Women’s Crew Socks. I contacted the company 11/6 by email, which is the only way to contact them! I had multiple transactions with ****** in Customer Support. I have 7 emails to support this. He was polite and answered the first few emails, then I was ignored. I was always told they received my request for my items and it was being reviewed. I never heard from them again. I decided to wait until after the holidays as this company seemed overwhelmed and disorganized. I was in the process of moving and totally forgot about the socks. I did keep all interactions with this company on my iPad. I would appreciate my credit card be refunded for the price of the merchandise I did not receive. The amount should be $72.80 plus the tax I was charged. Please contact me if you need me to upload the supporting documentation. I am not sure how to do that and will get someone to assist me. Thank you very much for your time, ****** *******Business response
06/17/2024
Hello. We are so sorry about this. Somehow, the communication was lost in the mix. I have refunded you the requested amount and hope this helps rectify the situation. I sincerely apologize,
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Contact Information
4044 The Strand W
Columbus, OH 43219-6127
Business hours
Today,10:00 AM - 9:00 PM
| MMonday | 10:00 AM - 9:00 PM |
|---|---|
| TTuesday | 10:00 AM - 9:00 PM |
| WWednesday | 10:00 AM - 9:00 PM |
| ThThursday | 10:00 AM - 9:00 PM |
| FFriday | 10:00 AM - 9:00 PM |
| SaSaturday | 10:00 AM - 9:00 PM |
| SuSunday | 12:00 PM - 6:00 PM |
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.