ComplaintsforWoodard Claims Management & Consulting LLC
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Complaint Details
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Initial Complaint
08/22/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I signed a contract for a full roof replacement after consulting with the company. My roof was completed and company was paid in full. The contract states life time warranty on materials and two year warranty on work. It has only been nine months since the completion of my roof and I am already experiencing a roof leak. I have reached out to this company questioning how to go about taking advantage of the warranty stated in the contract. The company has refused to return calls, texts or emails concerning the matterBusiness response
09/18/2022
****** had been contacting me via the wrong email address. And then she had called a correct number, but I missed the voice mail. I finally found it and reached out to her. We have been working together to find the source of the leak, however it was clear from the onset that it wasn't the roof. The roof is in great shape. There is likely a leak in her chimney. But we do honor warranties, and work hard to keep happy customers.
Customer response
09/20/2022
I was not told that it could be a chimney leak, being my appointment turned into a late evening appointment and the company wasn’t able to fully look at the roof being it was dark, we scheduled another appointment to actually look at the roof during daylight hours and also look into the crawl space. This appointment is due to happen this Saturday. Also, I sent live video footage to the company of the leak which only happens when it rains
Regards,
****** ********
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.