ComplaintsforOrganic Lawn Nurse Co.
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Complaint Details
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Initial Complaint
04/19/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I paid Organic Lawn Nurse Co $450.00 for mulch installation and $105.00 for the edging that goes with the mulching. This payment was made March 9th 2022. The mulch installation/ edging was never done. Since then I have made several phone calls along with multiple emails to the owner Anthony asking for my refund. He had responded initially on 07/26/22 by apologizing for the service not getting done and assured me he would refund my money. He also said if I wanted to use him for the following year ( 2023) he would do the mulching/ edging for free. When the refund never came I reached out multiple times. The next response from Anthony was 11/01/22. He again apologized for the delay assuring me ny refund would come within the week. That never happened. After multiple attempts to reach him again Anthony responded 02/15/23 assuring my refund would be dropped off that week. Since then I have received emails asking if I want to renew my services for this year but never received any refund for the services not provided ( mulching installation/ edging). The total owed to me for services not rendered is $555.00
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.