ComplaintsforMaid For Homes

• Initial Complaint

  10/18/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On Friday, October 13th I spoke to a representative of Maid for Homes regarding my request to have a deep clean of my home prior to a party. I paid extra for a "heavy duty" clean. The person said that 1-2 people would be able to complete a deep clean of my home and provided an estimated time. A gentleman arrived on time on Saturday, October 14th, he worked for 5 hours. Unfortunately after leaving I noticed many areas that were not cleaned. Parts of the floor still dirty and no surfaces dusted. When I spoke to the representative expressing my disappointment they offered someone to re-clean but unfortunately I had already had to clean the areas based on our party being that evening. They ended up refunding $90 for the "deep clean" leaving me still paying over $300 for a job that clearly did complete their provided checklist for a clean.

  Business response

  11/15/2023

  Dear *****,

  We'd first like to thank you for choosing our services. We sincerely apologize for any dissatisfaction or inconvenience in the service you received. We spoke with you on October 16, 2023 and you informed us that "nothing was dusted and floors were left dusty". You also stated you were told by a representative of Maid For Homes the cleaning would include 2 people for 5 to 6 hours. After review of the call between you and the representative it was determined that this was not true. You were informed the cleaning may include 1 to 2 cleaners depending on the size of the home and an estimate of time for the cleaning was provided. You were also informed we cannot guarantee the time it may take to clean a home as we have not seen the property and the cleaning would be based on the level of work needed to be done. You were informed the cleaners follow a checklist for all cleanings. Based on your dissatisfaction with the service we provided a refund of the deep cleaning fee and offered a reclean of any missed areas of which you informed us had already been clean. Please note we have a no refund policy and offered a good faith refund to you for the five pictures you provided of dust. Additionally, in text messages received from you, you stated you would like a refund of the "Deep clean fee" of which we obliged. We apologize for any inconvenience this service may have caused and have issued a refund of the deep clean fee despite our no refund policy.

  Best Regards.

  Chelsea

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