Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/17/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
I an a trucking carrier. I was given a load to handle via this Broker. I've been waiting for weeks for this container to arrive to Port of Baltimore. The container will arrive finally next week. They gave me a Rate Confirmation Sheet but never gave me the Work / Delivery Order. I simply asked them, again, for the Work Order. They told me that they only have the Rate Sheet and the Booking Order Sheet from the Shipping Line. When I told them that they can simply remove the rate of the rate sheet and change the title to Work Order, and send that to me, they REMOVED ME OFF the load and had the nerves to say that I am also removed from the Drayage directory due to "Deceptive Practices". Then they refused to reply to my emails, calls, or text messages. If anything, they are the ones that appear to be Deceptive. They cannot provide a Work Order? They even appear to not even know what a Work / Delivery is. This is VERY concerning. Clearly, they are not 100% legitimate. EVERY client provides a work order and a rate sheet. That's the only way I can can get paid via our factoring company. Also, by law, truckers are required to carry paperwork.
Business response
03/22/2023
Unfortunately, this was a case of miscommunication and misinterpretation of the request by the carrier. Our Carrier Relations Team reached out to ******* immediately and have resolved the problem. Our team was under the impression that ******* was asking them to manipulate our documentation which is completely against our company policy and safety practices. However, we were mistaken and were able to come to an agreement over the phone. We intend on working with him in the future and appreciate the chance to correct our miscommunication.Customer response
03/22/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I accept the business's response to resolve this complaint.
Regards,
******* ****
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Want a quote from this business?
Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.