ComplaintsforMotohio European Motorbikes

• Initial Complaint

  08/03/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I dropped off my Triumph Motorcycle on April 01, 2022 with the request of having service completed to get the bike ready for the upcoming riding season, oil change, brake fluid change, etc. About a week later the facility called and discussed that the bike needed a new battery, which I approved and I presume they installed. Next the facility called me a couple weeks later stating they were having trouble with the bike due to the Power Commander ECU that was attached to the bike. I provided approval to remove the Power Commander so they could service the bike. A couple weeks later, May, I hadn't heard from them and called in for an update and they stated that they were having difficulty with the flow of fuel. I waited a couple months to allow them time to complete the work and called in for an update in Mid-July. The individual that answered the phone stated they were awaiting approval from me on something but couldn't tell me what that was and stated they would call me back, which they never did. I also had not received any communication requesting approval for whatever the request was. I called in today 8/3 asking for an update on the Triumph and ***** was unable to provide an update on the bike, if an approval was needed or what was going on due to no techs on site today. Throughout this entire saga, the undertone has been that there has been challenges with labor, available techs and the ability to complete the job. As of today it has been 85 working days since the bike has been dropped off for service. I had a Ducati dropped off at the same time that received routine service within a month and was completed. I did however have to call to check on the Ducati's progress to find out that it was completed. Better communication would've dramatically change this experience. All I'd like is the service to be completed on the bike so I can ride it or told that they cannot complete the service and I will pick up the bike once it's put back together.

  

  Business response

  08/11/2022

  As the owner of the dealership,  I agree with the customers statements.

  We did not provide the level of service to this customer as expected.

  While its true we've had our challenges with resources its no excuse for bad customer communications. 

  We don't have the staff currently to troubleshoot and fix the issue the bike has

  Per the customers request, I will put he bike back together in the way it was dropped off.

  I will void all time spent on the bike and make arrangements to provide free delivery for the bike back to the customers location in beavercreek ohio. 

  I will credit this customer $100 for any future repair work that we're capable of providing. 

   

  Thanks **** *****. 8-11-2022   

  Customer response

  08/12/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  Regards,
  
  ***** *******

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩