2 Customer Reviews
Review from Klarisa G
1 star01/15/2024
I took my car here and wasted nearly an entire day for them to tell me that I needed a part for my Discovery Sport. I took it to a dealership in Northern Ohio that said that I didn’t need that part. I called this dealership to get my money back for their incorrect diagnostic and they have avoided my calls and have not called me back. DO NOT TAKE YOUR CAR HERE!!!! They are liars and crooks and you will waste both your money and your time.
Jaguar - Land Rover Easton Response
01/22/2024
We sincerely apologize for your experience and thank you for bringing your concerns to our attention. This is not the level of service we pride ourselves on delivering to our valued customers. As per your conversation with our service director, Neil Gallagher a full refund will be issued. We do hope your opinion of our dealership evolves and that you allow us the opportunity to turn your experience around and provide you with the level of service you deserve as a valued Germain customer.Review from Patricia E
1 star11/11/2022
After standing in line for over ***************************************************************************************** while waiting for help to service my Range Rover really discuss me as to superior service which they highlight..Not to mention no phone call as to my vehicle being ready after 2 days...Only needed Key Fob....I am really disappointedJaguar - Land Rover Easton Response
12/01/2022
Were sorry to learn of your disappointment with our team here at Land Rover of Easton. It is never our intention for our guests to feel they are being ignored or overlooked. Our service manager was away from the area and returned to speak with you promptly regarding your concerns. As per your conversation with our Service Manager, all pricing was approved prior to the work being performed. During your conversation, we agreed to a one-time goodwill waiver of the diagnostic charge to make things right. We are sorry to learn this did not meet your expectations.
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