ComplaintsforMark Wahlberg Buick GMC

• Initial Complaint

  07/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We have a van that developed an oil usage issue - 2 quarts a week. After Walberg had it for 60 days, they finally put another engine in it- under warranty. Less than 1 week later it was back in the shop. They wanted $1,800 to replace 3 injectors. We said no and literally had it towed to another shop who did the work for $600. It turns out that wasn't even the issue (even though we told Walberg it wasn't). So we took it to Byers. They discovered that Walberg had messed up the engine replacement. We had to pay ***** $800 to fix it. Today we met with Walberg. Their response- they would pay the $600 bill but refused to pay the $800. And that was the one that actually fixed it. Fixed what they did wrong in the 1st place to cause the issues. Their reason- we didn't give them a call when the injectors didn't work. After they had the van for 2 months and we lost revenue from not having a van available during our busiest season of the year, we were not about to call them back!

  

  Business response

  07/03/2024

  Any reimbursement for work outside the dealership would have to be approved by myself upfront. We will not reimburse anything after the fact as it puts us ina position where customers can go do whatever they want and have a blank check. 

  

  Business response

  07/15/2024

  I understand the frustration but once again I did not agree to reimburse any repair that we did not know about. I cannot just give customer blank check to go do work without approval

  Customer response

  07/16/2024

  They DID agree to pay for work that another shop did (the fuel injectors were done elsewhere),  We also want reimbursed for having the work repaired that they did wrong after having our van to be examined/diagnosed on two separate occasions.  
  
  Complaint: ********
  
  I am rejecting this response because: 
  
  Regards,
  
  *** *****

• Initial Complaint

  05/06/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I went to Mark Wahlberg Buick Delership in Columbus, Ohio on Thursday, April 25th for a 11:00 oil change. I was told it didn't need changed yet, but it seemed like it was running rough. They would check it out. They told me it was leaking oil and smoking really bad not worth fixing. It wasn't smoking when I went there and it wasn't leaking oil or I would have noticed that in my driveway. I was sent over to buy a new car cause I couldn't drive mine it wasn't safe. Went through the bullshit over there, I said had to leave for another appt. Was told again I couldn't drive car not safe and smoking. I got my keys and took off. Car was smoking so bad i knew they did something. They tampered and put oil on my car!! I went to car wash and sprayed off exhaust pipe and guess what? It's not smoking!!! How many people have they done this to?

  

  Business response

  05/06/2024

  The car is messed up and smoking and needs lots of work. We topped off fluids and rest was declined. We will not do anything further

  Customer response

  05/08/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 21674314
  
  I am rejecting this response because: 
  It's a lie. They tampered with my car to cause it to smoke. I didn't decline anything I was told 13,000 to fix. Another lie!!! I still have not got an answer why!!! O that's right conman trying to sell me a new car 

  Regards,
  
  ******* ****

  

  Business response

  05/13/2024

  Ok we will agree to disagree. No one tampered with anything the car needs a tone of work.

  Customer response

  05/13/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 21674314
  
  I am rejecting this response because: 
  They just won't take responsibility. Pull up film on that day. They did tamper with car. Why when I went to hose off car it stopped smoking??? It's because you put something on it. And I'm driving my car today!!!  Con men you should be out of business. I tell everyone to stay away.
  Regards,
  
  ******* ****

• Initial Complaint

  02/29/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought a ***** *** from Mark Wahlberg Chevy in June of 2021 in January of 2021 I started having trouble with my suspension I took my truck in to be service at GMC and they kept my truck for 5 months no loaner vehicle given and I paid my deductible and they claimed it was fixed. Took it back to GMC in January of 2023 for the same issues and they said they was sending it to ***** for diagnostics. Came back suspension again. They kept it for about 5-6 months again that they only gave me a loaner vehicle for two weeks of that 5-6 months. Now it’s back at GMC January 2024 with the same suspension issues. This time they have sent it to ***** again. Now they want to charge me 2900 out of pocket to fix it yet again. I have done with out the vehicle I’m paying payment for about half the time I have owned it. It’s been very stressful and have to get rides and pay for rides and miss work due to all the time I have had no vehicle. If this would have been properly inspected and diagnosed the first time we wouldn’t be where we are today and me out of all the money and time I have wasted.

  

  Business response

  03/01/2024

  We have already made an offer with the Attorney General on this case. We will be sticking to that.

  Customer response

  03/01/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 21366811
  
  I am rejecting this response because:

  We do not agree with only $500 off after everything we have been through due to GMC Mark Wahlberg inability to properly inspect and diagnose our truck and fix it the first time. Each time we have had to call regarding what was going on, and where the truck is in the process. This whole situation has caused an extreme amount of stress as we both work in healthcare and can simply not just not go to work. As stated before, we have two vehicles for a reason. I feel that our truck has been inspected 2 times before this and was not inspected correctly, this company has been negligent in their ability to run diagnostics and fix a problem, not only that they have used used parts while fixing the truck. This is extremely absurd and disrespectful towards customers who have purchased multiple vehicles from them. I feel that we should be compensated a little more for the time, energy and stress these multiple visits have costed us over the last 3 years owning this truck!  

  Regards,
  
  *****& ******** ******

  

  Business response

  03/04/2024

   We can see if the warranty will cover anymore of the bill but that will be the only other way

• Initial Complaint

  06/22/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I went into Mark Wahlberg Chevrolet at the end of April 2023 to look at a 2014 Camaro. test drove it and all seemed good, so I applied for a loan through my finance and approved, and everything seemed good. My wife and I set down with the finance guy to do the paperwork and was offered a extended warranty it. I asked several questions about this warranty including what it includes I specifically asked if he included stuff like the starter, alternator and electrical. I was told it covered all of that, I also asked if there was a limit to it in case more than one thing went wrong with it and was told no limit and it would also include Maintenance. we said great we will take it if it covers all that stuff. They said it does, wrote it up, we signed and agreed to pay for that warranty. We will fast track to 3 days later got a big rain and opened the trunk to see that it was flooded called got it in to the they said that the sunroof plugs were blocked and replaced the trunk seals. That was all taken care of the keys would also get stuck in the ignition, but we let that go and was going to get fixed. That brings us to sun June18th we are driving the car and all of a sudden, the battery quits charging. we get it home safely put it on charger and call first thing Mon morning to Wahlberg on W. broad street where we bought the car the made a appointment for us to bring it in that day. When I got there the lady told me i had a good warranty and as long as it wasn't the battery, we would be all good. She also stated that she didn't think it was the battery because they had just replaced it. I gave it till Tues afternoon to check on it the lady stated that they couldn't even get the battery to charge so they were going to have the electrical guy look at it. she also said that as long as nothing had chewed through it that it would be covered. today they found out it was the alternator and informed us it wasn't covered enough room to type whole situation so much more to tell.

  

  Business response

  06/23/2023

   The vehicle purchased does not covered the alternator and I will attach the documents purchased and signed by the customer. We will be happy to assist with the cost of the repair by splitting the cost.

  Customer response

  06/26/2023

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 20223318
  
  I am rejecting this response because: 
  
  Regards,
  
  *********** *******

  Customer response

  06/27/2023

  This was not the warranty that we requested and had agreed to and when we went to your employee in finance that we signed the paperwork with even stated that he may have written up the wrong warranty. He then went to the general manager because he said it was a good chance it was a mistake on his part. He then told me that he would personally try and resolve the issue. I was offered for the work to be done at a discounted rate but refused because it was still going to be 700. I was able to get the alternator for half that price that they stated the alternator (same one) and do it myself in a half hour.  When i went to do it the trunk was not put back together, they left it undone and the battery that was new was replaced with an old battery. the battery that was put back in the car was corroded and not holding a charge. (see pics attached) We also found a large, long scratch on the right front fender after picking up car from their lot. I took the car back to the lot and discussed with a lot manager and he said they would be able to look at pics from when it first came in and get back with me. The service manager called me the next day and stated that they were not responsible for damage that happened in their facility and blamed it on a tow truck that the car hadn't been towed. it was drove to and from there. offered to try and buff it out but the car had just had a $500-detail job done that included a silicone coating that would have to be redone. That is when he said they would look at it but not promise anything but was not going to repaint which wasn't asked for or wanted and not take care of the silicone treatment. and again, it was not his responsibility. I do want to state that ******* the salesman was great to work with but everything after that was horrible. All of this and I have only had the car for a little under 3 months.

  

  Business response

  06/30/2023

  What information do you need you have your insurance info I would assume and they will contact are insurance and settle any dispute.

  Customer response

  06/30/2023

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.]  I will check with our insurance company and let you know 

  
  
  Complaint: 20223318
  
  I am rejecting this response because: 
  
  Regards,
  
  *********** *******

• Initial Complaint

  05/25/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 2/16/23 I went to Mark Wahlberg car dealership in Cols OH to look at vehicles. I had called earlier & spoke with salesperson ******* ***** and told her I would basically just be shopping around. She told me to come in & she would show me some vehicles. While standing on the lot talking to her, Dustin pulled up next to me and my husband driving a 2014 Jeep Patriot. ******* told me to take it for a test drive. When I returned I asked what the price was and she replied $14,000. She asked me to follow her into her work space & she would check my credit. Before following her into the dealership my husband pointed out to her a long scratch on the driver's side door to which she replied “that's an easy fix; we'll take care of it”. While sitting down with Shenita, she retrieved a few pieces of documentation from me, walked away for a min. & returned & informed me that my credit was good. She then ushered me into the accountant's office who actually said to me “come on in & sign your life away”. I took that as a joke but his joke turned out to be reality when I realized the $14,000 quote I received turned out to be $14,990; Only $10 less than $15,000. I took the car back at Shenita's direction to have the scratch removed a few days later. After the repairman had the car for about 15 min. he brought back the keys & said the job was finished. When I got back to the car to leave I saw the scratch was still there. I complained by text, by email and phone to ******* and Dustin, & during my last face-to-face complaint, *** Lynch, sales manager, shrugged his shoulders & asked me if I expected them to paint the entire car because that wasn't going to happen. My response to him was that what I didn't expect was to pay 15,000 for a car with a scratch on it that their salesperson said would be removed. I see paying almost 1,000 more than quoted as a scam and I see the promise to have the scratch removed as a complete fabrication in order to make a quick sale.

  

  Business response

  05/25/2023

   We normally give all of our customers a we owe form if there is something promised during the sale. Please bring that form in anytime and we will take care of what was promised. The sales menu and all of the documents that you signed clearly represent the selling price you agreed to unless you have documents I do not have.

  Customer response

  06/02/2023

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 20104513
  
  I am rejecting this response because:  The verbal commitment i received to repair the scratch on the jeep was not fulfilled.........After several communications with ******* ***** about the inept repair that was done on the scratch on the side door of the Jeep i purchased, I took her advice to speak with *** ***** or Dustin Holland about my concerns. I went into the dealership and met with Dustin on Wednesday, March 8th. First of all, I must give kudos to Dustin because he was very professional and cordial and he seemed to genuinely take into consideration the disappointment I was going through. I have a recording of the discussion we had when I came in to which he said he would be happy to have the Jeep sent out to a professional exterior detailing company (at no charge to me) that worked specifically on scratch removals and have them buff out the scratch enough to the point where it could bring the rest of the colors out to blend in with the normal paint color. In our conversation Dustin relayed to me that the previous owner had mentioned that the scratch came about when she pulled into her garage and unbeknownst to her something had fallen off a shelf in the garage and she scratched the door on whatever had fallen. (If I had known this information beforehand it could have played an integral part as to whether or not I bought the vehicle.)
  
  And no, I do not have a “we owe you this” form in regards to the $1,000 overcharge for the vehicle but what I do have is the audio recording in regards to the scratch and  I would be happy to bring it in so the conversation can be listened to.
  
  On April 5th, per ******** email, I took the car in with the understanding that the repair would be made. On April 18th I received the following email message:
  
  Tue, Apr 18 at 9:46 AM
  hello, we have your vehicle here and ready for pickup.  please stop out as soon as possible. (nothing at all was relayed to me that the scratch had not been removed or a reason why it hadn't been removed.)
  
  ****** ******
  Sales Manager
  Mark Wahlberg Buick/GMC 
  
  When I arrived nothing had changed with the scratch and when I inquired about it I was told I needed to speak to Dustin at the other dealership across the street. Dustin was not there but I spoke with *** ***** about the situation and he basically shrugged me off.
  
  Regards,
  ***** *********

• Initial Complaint

  12/08/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On July 18th, 2022, I took CTS Cadillac to **** Wahlberg, Buick, to have my car serviced for the following issues. To include but not limited to:Under-Shield needed to be repaired and out Censor needed to be tighten up. Such service cost me $1100 and car was returned to me on July 21st, 2022. On October 20th, 2022.

  I took my car back to **** Wahlberg, Buick, to get my car serviced after hitting a raccoon and it causing severe damage to my front end and radiator. In which I was informed by a "****" "Service Manager Buick" by picture that zip ties are holding up my under-shield. Such actions en-tales negligence and fraud when my car was serviced on July 18th, 2022, For under-shield replacement. Therefore, the service department for **** Wahlberg, Buick, failed to exercise due diligence and inform me that zip ties were holding up my under-shield. As well as, failed to take the liberty of removing any and all zip-ties and replaced them with new plastic clips to hold up the under-shield in which i paid for. Failure to due so would en-tale that services could never have been rendered without removing any and all zip-ties from under carriage. As well as, **** Wahlberg, Buick, could never pass inspection before returning my car to me to suggest that services were render for under-shield replacement.

  

  Business response

  12/16/2022

  The customer has been contacted and the dealership is working to address their issues. 

  Customer response

  12/17/2022

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 18538427
  
  I am rejecting this response because: **** Walhberg, Buick, Service Manager "****" on July 18th, 2022, failed to exercise due diligence and inform me that zip ties are holding up my under-shield as a result to the under-shield being damaged and needed to be replaced. Then not taking the Liberty or initiative to properly repair the under-shield by removing the zip-ties and repairing under-shield and replacing the zip ties with the necessary plastic clips  to warrant services rendered before claiming that they passed inspection and returning my car to me on July 21st, 2022. Such actions       en-tales fraud , negligence, failure to disclose  and lack thereof  of due diligence. 

  Such actions also en-tales grounds to have me reimbursed for the $1100, I spent on getting my under-shield repaired  on July 18th, 2022 and then left under the impression on July 21st, 2022, that services have been rendered and a proper inspection had been passed before returning my car to me,  Knowingly that **** Walhberg, left zip ties  holding up my under-shield. if it wasn't for me returning my car to **** Walhberg, Buick, on October 20th, 2022, i would of never none that zip ties are still holding up my under-shield.

  Therefore, I'm rejecting **** Wahlberg, Buicks response and deem it as nothing to aid in reimbursing me with the $1100 I spent on July 21st, 2022 to have my under-shield repaired.
  
  Regards,
  
  ***** ********

  

  Business response

  01/10/2023

  Thank you for again allowing us to explain our position. 
  
  Our records reflect Mr. ******** brought his 2012 Cadillac CTS to our service department on 7.18.22. He described his issue to our service department as follows: since the "tune up performed by the Cadillac dealer he was experiencing rattling/fluttering noise when accelerating"  
  
  Our service department performed a multi-point vehicle inspection, and found the under shield was torn, the inside fender wells were missing, and the o2 sensor was loose. Therefore, they flushed the transmission, installed a new undershield and tightened the o2 sensor for which he was charged $1052.71.
  
  Our records further reflect that he returned in October 2022 for additional service as he had hit a raccoon. 
  
  He seems to be upset because our service manager indicated an under shield was being held up by a zip tie. It seems unlikely that our service manager would have shared that with him had our service department done it. Please see the original service invoice in October which indicates that Mr. ******** said he had taken the car to a Cadillac dealership for service prior to bringing it to us. Please also understand this vehicle has multiple under shields, and our service department replaced one, not all. 
  
  At this time, there is nothing we can offer him. While we are sympathetic to his situation, in that we are sorry he hit a raccoon in October, and his car may have suffered some damage from it, it does not entitle him to a refund for work performed in July.
  
   

  Customer response

  01/11/2023

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 18538427
  
  I am rejecting this response because: **** Walhberg, Buick, refuses to acknowledge that they did not exercise due diligence when servicing my car on July of 2022 for under -shield damage. Therefore, service were never rendered when they failed to remove zip-ties and replace with clips and or brackets while  repairing under-shield. therefore, services were never rendered when my car was diagnosed from the inception with what under-shield was being repaired and it states it on the invoice and how much for such repairs would cost after diagnosis was done. So for **** Walhberg, Buick to sit there and say that that are unaware as to which under-shield is the one that was damaged is an insult. As well as, i paid for under shield to be repaired and new clips brackets to be asserted in under-shield. To which I was under the impression that services would have be rendered had it not been for **** (**** Walhberg Buick Service Manager) sending me a picture of my under-shield being held up with zip-ties after bring him my car to be diagnosed after hitting a Raccoon. Then having an Auto Insurance adjuster from (SA) contact me in October of 2022 as to why is it zip-ties are holding my under carriage  is still beyond my belief.
  

  The record and attachments of pictures of zip-ties holding up my under-shield speak in volume. Therefore, it accounts for fraud, Misrepresentation of facts, Dereliction of duty, Lack of Due diligence when services were not rendered that i paid for in the amount of $1100. This , also en-tales that my car could never pass an inspection for safety and security measures when zip-ties were left holding up my under-shield after paying for such services to have under-shield repaired.

  So for **** Wahlberg, Buick, representative to suggest that they won't  be refunding me with my money and asking to have a second look at my car to fix the problem that should of been fixed when i paid for such services  in July of 2022, doesn't suffice for a resolution. The infringement and infraction has already be imposed upon me  and as a result to their fraudulent action. the only recourse would be to reimburse me with my money considering that services were never  rendered.
  

  Regards,
  
  ***** R. ********

• Initial Complaint

  11/15/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Date of Transaction: 9/29/22 Actual MSRP paid for vehicle: $64,365 GM MSRP provided when requested AFTER purchase: $62,770 Original MSRP sticker was removed and discarded by dealer after purchase. There were multiple 'upgrades' advertised by the seller when viewing the truck that are not installed/ present after taking the truck home. I then requested a new MSRP sticker from Mark Wahlberg GMC for my records since the original was not left in the truck. At this request, Mark Wahlberg provided me the original GMC sticker that was $1595 less than what I was charged. I have stopped into the dealership, contacted the salesman and reached out to the store manager multiple times over the last 3 weeks requesting clarity on the discrepancy. Nothing. I believe they sold me a truck unequipped with the options that were advertised. I would have been happy to work through the issue with them, but apparently, they have decided that ignoring me is their best course of action. I am requesting the dealer provides the sticker that was originally posted on my truck.

  

  Business response

  11/15/2022

   We would be more then happy to provide you with the window sticker if it was not given to you and refund any money that was charged that was not agreed upon. We will review the paperwork signed and agreed to.

  Customer response

  12/04/2022

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: ********
  
  I am rejecting this response because: dealership manager agreed to pay price discrepancy minus $1000. I will accept and close this complaint once check is received. 
  
  Regards,
  
  **** ********

  

  Business response

  12/08/2022

  ok thanks

• Initial Complaint

  08/19/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  03-22-2022 Received a card from Mark Wahlberg Buick stating that they needed 2019 Envisions and that they would pay off my Envision and give me $3000 towards a new car.

  03-25-22 Went to Wahlberg and a salesman *** ****** said he could help me. I looked at the SUV and told him I would bring my wife to see it.

  03-28-22 We went to see the SUV and took it for a drive and noticed it had 3800 miles on it. I told *** and he said it's still a new SUV I said it's used SUV. I asked could I order a new one and he said it would take 5 months. My wife and I talked it over and decided we would buy the SUV with the miles on it (used) since we were given $3000 for a down-payment. We went through financing and things felt uneasy and we were tired and ready to get out of there.

  04-06-22 We received in the mail our financial report from GM Financial. When I seen they were financing $49,105.25 We both became very upset but I waited a couple of days before I went to Wahlberg.

  04-08-22 I went to Wahlberg to see Mr. Wahlberg to tell him what had happened but, he was not there. *** had me talk to the manger but he would not listen to me he just kept saying you signed the papers. They not only sold the SUV s new not used but added $4000 to the sticker price $40,145.

  04-20-22 I sent a packet with all the information about this incident Certificate Mail to Mr. Wahlberg and Buick GM and nobody responded to me. I did talk to several people, but all I got was a run around then they said they could not help me.

  

  Business response

  08/20/2022

  The vehicle is a new vehicle as it was not titled yet despite the miles. There is a service contract and gap insurance that is optional that can be cancelled for a refund if that is the extra money you are referring to. The vehicle was sold for the price agreed on and the trade value was the number also agreed on based on value and condition and received the tax savings being it was a new vehicle. 

  Customer response

  08/23/2022

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 17735010
  
  I am rejecting this response because: You did not address The Financing: You added $4000 to the Sticker Price, you didn't give me the $3000 that was part of the deal that I was to have for the down-payment. On the Certificate of Title the purchase price was $48.625 On the Customer Verification the purchase price was $44,465. On the cash price of the Vehicle, accessories it was $46,160.25. You financed $49,105.25 on the CVW and there was $1250 Rebate but it was added not deducted. Financing was $48,246.10 on the Transaction Report and showed a $4000 down payment + a $1250 rebate that was not included in the Amount Financed. Deduct the $4000 down and The rebate $1250 the amount Financed would #40,380!

  Regards,
  
  ***** ******

  

  Business response

  09/16/2022

  Each location is run by a General Manager, This location is run by ***** *******, ***** will be the contact at the dealership to speak with regarding any and all questions and concerns. An internal investigation was conducted and the customers wife was with him during the vehicle purchase and everything seemed understood and agreed upon by both parties prior to taking delivery of the vehicle. Please contact ***** ******* to discuss and concerns you may have. 

• Initial Complaint

  07/01/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased 2015 Tahoe LTZ 9/2021. After test driving told the salesman my concerns which were: the display monitor has a message suspension issue,I heard noise when turning left/right, non-steady steering, dog odor.I was told not to worry,everything would be repaired.I was told to bring the vehicle back for repair leaving it at the dealership &return once repairs were completed.After picking up the vehicle 2 days later the same display message came on suspension issue I was told that was odd &the problem had been fixed.I was told to return the vehicle for another inspection (2nd attempt).I indicated that I still hear a loud disturbing noise when I turn left/right &now the left side of the Sunroof Panel Side Opening Closeout Cover has fallen off and I was told by the repair depart that someone took it off &I had to pay for it (please keep in mind the left side is now hanging ¬ in place as it should be).The Sunroof Panel was not repaired &I have now returned the vehicle for a 3rd time for the same message- suspension issue &this time I told the service depart that when making a left turn it sounded like something broke off. Once again I was told the vehicle had been looked at &there were no issues, but the message still came on &I was told it was just a gliche in the system.A few weeks ago the front pads started making noise when I would press on the brake.2 days later the brake sound became so bad w/o any warning &I had only had the vehicle 9 months, to the point I was afraid to drive it.I had not driven the vehicle that much to have damage as significant as it was sounding.I called the dealership they told me extended warranty did not cover pads.I took the vehicle to a repair shop told me the rotors were extremely damaged I needed brake pads &the front sway bar links (suspension issue) both sides were damaged, one side was broke in half the other side was crushed.I had no choice but to repair.I called dealership to see why the issue was overlooked &I wanted a

  

  Business response

  07/01/2022

  We will be more then happy to fix anything that was promised as we put a we owe in every deal for items promised prior to purchase. We can also see if there was an extended warranty purchased and if it will cover it.

  Customer response

  07/01/2022

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 17509502
  
  I am rejecting this response because: the dealership had my vehicle 3 times and did not repair the obviously damaged sway bar links front driver & passenger side. If the sway bar had been repaired the first time I complained I wouldn’t have come out of pocket for the expense. Yes, I have a scheduled appointment but that does not take care of the expenses I incurred. The service repair manager bluntly stated the dealership would not reimburse me, so where’s the business accountability for the customer and safety 
  
  Regards,
  
  ****** *****

• Initial Complaint

  03/03/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  When my 2011 Buick Regal with a 2.4L engine was fixed back in March of 2020 due to a failed timing chain which happened from lack of oil, I was never told that it had oil consumption problems. Haydocy Buick GMC of Columbus, located on West Broad St. They replaced the timing chain at that time because of lack of oil. Never told me my car was a part of a lawsuit that was all about oil consumption and safety issues when the dealer service department should be well aware and obviously General Motors is aware of it. Never told me there was a government bulletin regarding the consumption issues. The document I have from 2020 is proof that they knew they were responsible for most of the repairs but did not do far enough of a job for a proper repair or let me know what was necessary for that. 2 years later, my engine light comes on roughly 3,000 miles after I had an oil change and I go back to what has changed to “Mark Wahlberg Buick GMC” at the same location. I am told on the invoice(2/17/22) that my car needs oil and that is it so I paid 177.38 for a test and for my problem to not be fixed. I was not told, however, that my car's timing chain was damaged or that I may need a new engine until I had to go back a second time(2/25/22) because the engine light came back on. This is negligence, and not only did this dealer have a responsibility to tell me of the consumption issues prior, but they also failed to let me know initially that my timing chain was damaged or I potentially need a new engine. That could have caused my engine to erupt and my car to stall out in the middle of the freeway which is concerning and a safety hazard. I now need another new timing chain because they never told me this. The dealer claims they are not responsible for not informing me of the consumption issue because they were owned by other people(Haydocy) who neglected to tell me it has oil consumption issues. Continuation of this is in the PDF.

  

  Business response

  03/11/2022

   We are not responsible for anything that was done by prior dealer before we purchased the store. That would have to be handled by Haydocy

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