6 Customer Reviews
Review from DM B
1 star07/27/2024
If they are going to ticket for parking in a spot that clearly has no signage around, telling you its a pay to park lot, they should not be allowed to do this! Bordeing on racketeering.
Professional Parking Services, LLC Response
07/29/2024
Sorry for your parking experience. We do attempt to put signs in visible areas, especially each entrance and exit, but do not put signs in each parking space for various operational reasons.Review from John D
1 star04/18/2024
Do not park near n any lot covered by this service. They will ticket you for going 5 minutes over your time, especially if the lot is empty! The fine is 25 if you don’t pay in 2 weeks and goes up after that. I understand if it was a busy night but on none busy times they are money hungry! The will deny any dispute because they want your money. They don’t even send a text when your time is almost up to offer to extend your timeProfessional Parking Services, LLC Response
07/29/2024
Sorry you feel that way about the lot we MANAGE. We do utilize ParkMobile for the payment application, which is also used by the City of Columbus, and the app does indeed have a feature where a notification is sent leading into the expiration.Review from Mason M
1 star03/15/2024
Their tickets should tell you they charge additional fees to pay online that are unusually higher than other companies. Seems deceptive especially since the areas they seem to service are for younger folks who may be on a fixed income.Professional Parking Services, LLC Response
04/04/2024
Mr. Morris, We utilize a 3rd Party Vendor for the online portal and I thought they did give the notification about the "convenient" fee but I will follow up with them. We do provide a self-addressed envelope to mail payment in as well.Review from Tina L
1 star02/06/2024
It should be illegal to charge $25-$50 fee without enough signs for people to see its a PAY LOT!! And you cant get ahold of anyone! This seems like a big scam. We didn't see any signs when I parked near the restaurant. And we come back out we have a parking Violation?? Hummmm.... what a joke! GET SOME SIGNS!! Look at your horrible reviews. Get your business together and make it fair.Professional Parking Services, LLC Response
02/15/2024
Good Afternoon, We do place signs at each ingress/egress point of a parking area we manage as it is not realistic to place a sign in every parking stall, drive lane or sidewalk. As for the violation fee, and a smaller business, we periodically check other parking company fees and the City of Columbus and try to be lesser amount. Please feel free to reach out to me at nannu@professionalparking.net as I do like to hear realistic suggestions and recommendations.Review from Janice Q
1 star12/27/2023
Your parking lot attendant behind The Avenue restaurant in Grandview needs to be fired. I was issued a parking violation ticket at 5:25 pm on 12/27/23. This time was 25 min after I paid $10 on the Park Mobile app to park for 4hrs until 9:00 pm. I complained to the manger at The Avenue (****) and she said this happens to paying customers all of the time. I will register this complaint to the Wagonbrenner Group who owns the lot. Grandview is losing my business. *** *Professional Parking Services, LLC Response
01/03/2024
I believe this was resolved? It was my understanding an incorrect license plate was entered into the ParkMobile App., which is a 3rd Party App also utilized by the City of Columbus.Review from Don B
1 star02/24/2022
Towing as described in "FINAL NOTICE TO AVOID VEHICLE IMPOUND" letter is illegal and Professional Parking Services and the tower would be guilty of a misdemeanor.In the letter they reference **** Revised Code ********, which is actually ********. "(J) Whoever violates division (H) of this section is guilty of a minor misdemeanor."They either misread or are misrepresenting the law. The law only allows them to tow if you're currently unpaid. It does not allow them to tow on a later date or different a lot. They can't use towing to enforce unpaid parking fees from a previous visit. If they do, then you are justified in calling police and/or the prosecutors office to report the crime.I am not an attorney, but had one review the letter and **** code.Professional Parking Services, LLC Response
08/07/2023
I am sorry for not replying to this, but I just saw the review in our portal. We noticed an error in the code as well and have since fixed the error. As stated in the referenced correspondence, Professional Parking Services always acts “pursuant to Ohio Revised Code”. However, due to the transposition error, we have closed this notice.
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