642 Customer Reviews
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Review from Kylie W
1 star11/13/2024
I used Karan for years, after the 3rd time theyve taken money without permission I deleted my account and my card details front my account. Today, I see that despite removing my card details, klarna has taken my money again. Im positive this constitutes as fraud. I reached out to customer service in seek of a refund, but was told that since there was no active orders, they couldnt help me. I informed them that this was my problem, I had no orders and had my money taken, they once again told me they couldnt help me. I asked to speak with a manager multiple times and the refused to put me through with a manager. I am unsure how I could continue to be charged by klarna when my account had been deleted along with my bank details, unless someone had taken down my account info. I am very disappointed that this is how theyve decided to treat a once very loyal customer and hope one day they face a major lawsuit.Review from Meagan B
1 star11/12/2024
The worst customer service I have ever had. DOESNT EVEN DESERVE 1 STAR No one can speak my language or give me a clear answer. they use a lot of words that mean absolutely nothing to confuse you into thinking they are actually doing something. I have paid an outstanding debt over 60 days ago and STILL Klarna has that my account is past ******* I have spent several hours of my own time reaching out to their customer service people and I am being sent in circles. Telling me to call back after a week, then 3 days, then another week now 2 weeks. It has been 60 days since payment, 30 days since Klarna reports True Accord (their collection agency) has reported it to them and I am told they still cannot update their system, that it just "takes time". I am sorry but what?? this is multiple billing cycles past, there is no reason for it. Everytime they tell me that they will "put a ticket in" to have a manager escalate the issue. I have since been told this 3 times and have had NO RESOLUTION. They are scammers!!! Worst experience ever!!Review from Jason Z
1 star11/09/2024
In the beginning, they were wonderful. Just like mustve **************. I got into some trouble with credit cards. But since it was always an auto draft, they got their money every single time but since my credit score kept Lowering & lowering., They brought my buying power from $1500 to zero!Terrible people, terrible company! I recommend no one ever trust them.Thank you,*****Review from Vernita C
1 star11/09/2024
Don't purchase anything from them. They will show you what you are paying monthly then charge your card a whole different amount. They messed my account up. Then you have to wait to get your money back that they stole from you. I didn't authorize KLARNA to take additional money out of my account.Review from Alexandra S
1 star11/04/2024
Purchased 7 tickets through stubhub using Klarna. Paid $614. 5 of them were fake tickets. I contacted Klarna, spoke to 4 agents. The payment details states ************ were paid. Researched this site and on BBB it states this website is not accredited and is a fraudulent website. When I purchased tickets all websites looked okay, and the ************* was never shown anywhere. Just stubhub. Theyre not even doing anything about the fraud to help others. Told me to contact merchant to get a refund. This person hacked my email and bank account. Im afraid to even click on their website. I told the agent this and they said sorry. So KLARNA allows customers to purchase through fraudulent websites. BE CAREFUL and DO NOT trust Klarna!Review from Connie S
1 star11/01/2024
***** refuses to refund after canceled event. I purchased tickets from ************ in April 2024.I paid using the ***** installment option. The event was canceled due to weather. Ticketmaster promptly refunded the event. ***** shows it was refunded to my account but are refusing to refund my money stating they do not have the capability to do so, though they had no problem taking the money from my account.I contacted ***** twice, both times being told it wasn't possible. The last email was from ******. When I asked her to escalate to her supervisor she told me she was the supervisor and was the last point of contact in regards to resolving this issue. So she owns Klarna? I filed a charge back with my bank and am forwarding all the emails as well as the account balance and ticketmaster email confirmation that the event was canceled and refunded. Do not use this scam company.Review from Christopher K
1 star10/31/2024
I made a payment to them almost ****** with my debit card which means they got paid immediately because of a glitch in there system they put a hold on another 200 and now I cannot get them to release my money or help me they have gung up on me 3 times now I am not rich that 200 was my gas and grocery money and they absolutely don't care..they flat out said no when I ask to speak to there boss 3 timesReview from Jenifer V
1 star10/30/2024
I've changed my banking information 3 times to update my info to my new account. This makes the 4th! Not only that I changed my info to insure that I receive my funds on time! Your company is SLACK! You all have a faulty system and apparently it doesn't work! Because here I am with zero funds that you owe me, and an old bank account attached to my profile, even though I updated my information on several occasions because of your faulty system. Attached are pictures of the 4th account updated I had to do to obtain the money your company owes me! Honestly I should not have to go back to update my information through a system (your website) that does not work nor capture information. Theres ALWAYS an issue with you alls website ALWAYS! Send me my money please! Update my information please! And if this is an issue as well, because thats all I know from you all, my experience with Klarna is having issues. You all as a company should aim to RESOLVE, FIX, REMEDY the problem not send your customer back to a horrible experience!!!!Review from Robert P
1 star10/29/2024
I have been using Klarna for the past six months using their installment plan. I have paid on time all of my purchases, and even on some purchases paid in full before the bi-weekly payment scheduled. Last month I canceled an item, the company I canceled the item claims they issued the refund for $33.88. I have documented proof of that, yet Klarna claims they have no record of that cancelled item or the refund. My bank statement states no refund was issued by Klarna instead the bank statement has said I have been charged for that item. Two weeks ago another item I purchased through Klarna was never delivered, the company issued a refund for: $36.04, Klarna refunded only $18.01 with no explanation. Klarna's customer service is the worse I have ever come across.Review from Marilyn S
1 star10/26/2024
LESS THAN ONE STAR. THIS IS A SCAM AND NOONE SHOULD EVER GET INVOVLED!!!!
Customer Review Rating
1.09/5stars
Average of 642 Customer Reviews
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