38 Customer Reviews
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Review from Ta L
1 star10/01/2024
I ordered at 4:58 online. Called at 6:30 to check on it and they were waiting on/short of drivers and didnt want to use DoorDash. I called again at 7:30 and they said they had to remake it and it was out for delivery. I then called at 8:55 for a refund. Never talked to a manager but the employee said to expect a refund in 3-5 business days. Unacceptable.
Donatos Pizza Response
10/02/2024
Hi ****! We are SO sorry and you are right! This is unacceptable! The Manager should have communicated the issue with you and given you the option to pick it up if needed. We use Door Dash delivery when we do not have a driver on the schedule. I see your credit card was refunded so the charge should disappear in 3-5 business days. I am adding a free 14" CYO/Signature pizza into your Rewards account for you next visit! I will report this to the Area Manager so they can go over the correct procedures with the team.Review from Linda S
1 star08/31/2024
I was there dining in and a girl with lots of bracelets and rings and blonde hair had took my order she did a good job with my order. However I went to refill my drink because I couldnt find her for ******************************************* the kitchen so I took it upon myself to get my drink I go over and she is sitting on the floor vaping air blowing everywhere after I had waited for 30 minutes for my drinkDonatos Pizza Response
09/01/2024
I am so sorry this happened *****! I wish you would have listed the location so that I can report this to the District Manager. I appreciate your feedback!Review from Sue D
1 star07/29/2024
Donatos pizza in Erlanger KY I called to order for a birthday party, spending @$70. The web site did not work. I called Donatos and a woman answered. She was rude and felt like she just was ******* me to order over phone, only to be interrupted as I spoke She said she was the manager and could not give any deals only on the website which was not working I took my *************************Donatos Pizza Response
08/01/2024
We are so sorry *****! I report the rudeness to the Franchise Partner. I am wondering why the website was not working. I see you have not ordered since 7/2023. Did you have the most current version of our app? Again, we are sorry we let you down and we promise to report this!Review from Stephanie R
2 stars07/11/2024
We order pizza for 4 people every week. The problem is always with the cauliflower crust that I order for myself. They used to put a gluten free sticker on the box so I would know which one was mine. They no longer do that so I started ordering mine cut in pie slices and well done which I prefer but also lets me know which one is mine. They have not made this correctly the last 5 times we’ve ordered it. Sometimes it’s not even the cauliflower crust. Thankfully I’m not gluten intolerant I just feel better when I eat gluten free. Very frustrated as I feel this order should not be too difficult.Donatos Pizza Response
07/16/2024
Hi *********! We don't put Gluten Free stickers on the cauliflower boxes! I am very sorry! We don't advertise them as gluten free! If you call the manager when placing the order, you can ask them to mark your box with your name! And always call the Manager when you feel the pizza was incorrect! This may help! I hope you will understand!Review from Hungry F
1 star07/09/2024
Your website is pathetic I can't just look at a menu without putting in all of my information.Donatos Pizza Response
07/11/2024
You don't have to log in to view our menu. However, you have to choose a location because our products and prices vary by location.Review from William B
1 star06/27/2024
I can see that Donatos (pizza) has a lot of bad reviews; and I can understand why. My finance and I ordered a pizza--and then requested to have a cup of ice. The employee working her shift declined to allow us to order a cup of ice. Rather she just didn't want to do her job--and she sent us away. It was very rude. Very disrespectful. On top of that, the employee working looked **** ****** *** ******. And had an extremely poor attitude. We will not be ordering from Donatos (Pizza) ever again. Instead we will go across the street to Pizza Hut or Crenos (Pizza). Dr. *****Donatos Pizza Response
07/01/2024
We are so sorry for the lack of service your received when visiting one of our locations. Did you ask for a Manager when this happened? I am sure they would have taken care of the issue and made it right for you.Review from Darlene F
1 star06/22/2024
If I could leave no stars I would.. This is the worst food order I have enter seen.I ordered a thick individual founders they send a thin cut onto a Million pieces. I ordered a full order of wings they send six. Salad had cheese dumped all over it. Food was cold. Bags were opened. Just terrible shitty food for 50 Bucks never ever again!Donatos Pizza Response
07/03/2024
Hello Darlene, I am sorry about this issue. Did you report this to the Manager or Customer Service? I am sure we would have been able to make this right for you! I am not sure what location you ordered from because your e-mail address does not pull up an account.Review from Kimberly H
2 stars05/30/2024
One, if you have to call due to order being late, you get a person that pretends they're from your store. No. They are what I call gatekeepers. It's a call center so don't be fooled. I've had so many issues in the past i was told how to try to get the actual store manager. I tried. No answer. Five times . Two, they do not, will not acknowledge that you're dealing with a call center unless you "call them out", no pun intended. Three, I tipped super generous for an order that I TOTALLY wish I could change the tip on since it was very late and then barely warm on delivery. If they want to know why people use Flyers, Tammy's, Joseppis (and that's saying something cuz their reviews stink locally) then pay attention. I truly tried this again because I thought maybe something changed. After numerous negative delivery attempts, this was no better. Either your app/website overestimates the physical capabilities (um, not my problem) or you are broken. Won't be going back. I can get a better deal, equal flavor and quality from flyers and it gets delivered early instead of really late. Goodbye donatos!Review from Anthony w
1 star05/18/2024
They lie say things are free use points they say there app don't work then they say they can take off at window and complete lie instead of it being 11.99 it was 29.03 Norton road location but there wasn't one I could choose from!!Donatos Pizza Response
05/22/2024
I am so sorry Anthony! I see you had 2 rewards to redeem. I will refund your credit card for those 2 items - $13.18. It takes 3-5 business days foe the charge to change! In the future, you can redeem them online too! Thank you!Review from Elizabeth P
1 star03/27/2024
Shockingly horrible when your spend 16 bucks for a serious cheese pizza that has seriously NO cheese on it hardly. Ask for a light bake and it turns out really dark brown underneath. My three-year-old asked for one and donatos to us is usually considered a treat when I'm able to buy it for her but not last night it wasn't I am surprised by this because they're usually really good but nope! I didn't reach out to the store directly itself because I've had a couple of people tell me on social media that they act weird if you do so I sent a message to customer service hopefully I got the right place. I definitely as a single mother who lives off a student loan check to student loan check because I'm focusing on my studies and being a parent right now I cannot afford to buy food like this I cannot afford to waste my money like this!!Donatos Pizza Response
04/11/2024
I am very sorry this happened. Whenever you have a problem with our food, please call the location immediately. The Manager could have remade the pizza for you! I don't see that you sent a complaint or we would have called you! Thanks for ordering again on 4/4 and 4/9/2024. I hope the pizza was perfect!
Customer Review Rating
1.47/5stars
Average of 38 Customer Reviews
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